An Error Message Appears on the Screen
Service Error 5100 is Displayed
| Cause | Action | |
| Movement of the Print Head Holder | Clear the paper jam or foreign object that is preventing the Print Head | |
| is blocked. | Holder from moving, cancel printing from your computer, then turn off the | |
|
|
| machine and turn it back on again. |
|
|
|
|
|
|
|
|
|
|
|
|
Writing Error/Output Error/Communication Error
Cause | Action | |
Machine is not ready. | Ensure that the lamp on the Operation Panel lights. | |
| If the lamp on the Operation Panel is off, turn the machine on. | |
| While [COPY] is flashing, the machine is initializing. Wait until [COPY] | |
| stops flashing and stays lit. When the Alarm Lamp lights orange, an error | |
| may occur in the machine. For details on how to resolve the error, see “An | |
| Error Message is Displayed on the LCD” on page 161. | |
|
| |
Paper is not loaded. | Load paper and press [OK]. | |
| If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or | |
| Cassette) is selected correctly. If the paper source is not selected | |
| correctly, use [Feed Switch] or the printer driver to change the paper | |
| source. | |
| If this error (Paper is not loaded) is ignored for a certain period of time, an | |
| additional message may be displayed. | |
|
| |
Printer port setting does not match | Check the printer port settings. | |
the interface connected to the | 1. Click [Start] and select [Control Panel], [Printers and Other Hardware], | |
machine. | ||
and then [Printers and Faxes]. | ||
| ||
| For | |
| 2. Select the icon of your machine. | |
| 3. Open the [File] menu and select [Properties]. | |
| 4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings. | |
| A USB port is selected if either [USBnnn (Canon MP830 Series Printer)] | |
| or [MPUSBPRNnn (Canon MP830 Printer)] (where n is a number) is | |
| indicated. | |
| If the port setting is not correct, change the port setting according to | |
| the interface you are using on the [Ports] tab (or the [Details] tab), or | |
| reinstall the MP Drivers. | |
|
| |
Machine is not properly connected. | Ensure that the printer cable is securely connected to the computer. | |
| z If using a switching hub or other device, disconnect the machine and | |
| reconnect it directly to the computer and try printing again. If | |
| successful, the problem may have been with the device. | |
| z There could also be a problem with the cable(s). Replace the cable(s) | |
| and try printing again. | |
|
|
192 | Troubleshooting | Chapter 11 |