Document Jams
Cause |
| Action |
|
| |
Document jams in the ADF | Remove the document according to the following procedure. | |
(Document Tray). | 1. | Press [Stop/Reset]. |
| ||
| 2. | If a |
| jammed page from the ADF, then open the Feeder Cover. | |
3.Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
(A)
4. Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from step 2 under “Document jams in the ADF (inner side).” on page 178.
5. Lower the paper release lever (A) then close the Feeder Cover.
zIf documents remain in the ADF after pressing [Stop/Reset] during scanning, <Document in ADF.> appears on the LCD. Press [OK] so that the remaining document is automatically fed out.
zWhen rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the Canon Customer Care Center.
Note
The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity. See “Document Requirements” on page 19.
If the document still jams, use the Platen Glass instead.
Chapter 11 | Troubleshooting | 177 |