Cisco Systems 10.x manual

Chapter 1 Installing Cisco Unity Connection

Troubleshooting Installation Issues

CLI>file list install *

To view the log file from the command line, enter

CLI>file view install log_file

where log_file is the log file name.

You can also view logs using the Cisco Unified Real-Time Monitoring Tool.

You can dump the install logs to the serial port of a virtual machine using the “Dumping Install Logs” procedure mentioned at http://docwiki.cisco.com/wiki/How_to_Dump_Install_Logs_to_the_Serial_Port_of_the_Virtual_Machi ne.

For more information on troubleshooting installation issues, see the Troubleshooting Guide for Cisco Unity Connection Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcucts gx.html.

Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x

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Cisco Systems 10.x manual To view the log file from the command line, enter

Contents

Cisco Systems, Inc Page N T E N T S Rollback of Unity Connection Server Viewing Reports for Licenses Convention Description Audience and UseDocumentation Conventions Cisco Business Edition References in Documentation Cisco Unity Connection Documentation Cisco Product Security Overview Page Methods of Installation Installing Cisco Unity Connection Task Important Notes Important Considerations for InstallationPre-Installation Tasks To Create a Virtual Machine Creating a Virtual MachineUtils ntp status Added February Changing the Boot Order of Virtual Machine To Verify DNS Settings Verifying DNS SettingsGathering Information for Installation MTU Size Configuration Setting DescriptionTime Zone CLI set timezone CLI set network ip eth0 Hostname and IP addressesCLI set network dhcp CLI set network gateway CLI set web-security Administrator Account CredentialsCLI set password user admin Certificate Information CLI set password user security Settings NTP ServersCLI using the CLI command Security Password Application Account Credentials CLI utils cuc reset passwordSmtp Server CLI set smtp Standalone Installation ScenariosInstallation Tasks Generating Answer File for Unattended Installation, To Do This Press This Navigating Within the Installation WizardInstalling the Publisher Server To Install a Unity Connection Publisher Server Certificate Information window appears DNS Client Configuration window displaysFirst Node Configuration window appears Select OK. The Application User Configuration window appears Smtp Host Configuration window appears To Install a Subscriber Server Configuring Subscriber Server on the Publisher ServerInstalling the Subscriber Server To Configure Subscriber server on the publisher server To Generate and Download Answer Files using AFG Generating Answer File for Unattended InstallationTask List for Unattended Installation To Configure the Subscriber Server on Virtual Machine To Configure the Publisher Server on Virtual Machine Task List for Touchless Installation Touchless Installation for Virtual MachineMethods for Touchless Installation Applying a Patch Optional To Enable Dynamic-Cluster-Configuration Using CLI To Apply a Patch To Upgrade from a Remote Server When Applying a PatchAuto Negotiation Configuration window displays Platform Installation Wizard window displays Install Upgrade Patch Selection window displays To Verify the Installation Verifying the InstallationTo Upgrade from a Local Disk When Applying a Patch Install Upgrade Patch Selection Validation window displays Utils cuc activate Cusrsv Utils cuc reset password Post-Installation TasksTroubleshooting Installation Issues To view the log file from the command line, enter Page About Cobras About Disaster Recovery System Connectiondatabase component Components Supported for DRS BackupBackup Files in DRS Configure a backup device in DRS Configuring DRS BackupTo Configure a DRS Backup Configure the backup process Configuring a Backup Schedule Viewing the Backup History Configuring a Manual BackupViewing the Backup Status Run the Restore Wizard Configuring DRS RestoreTo Restore the Software Components on Unity Connection To Check the Restore Status in Disaster Recovery System Viewing the Restore Status Select Restore History. The Restore History window displays Viewing the Restore HistoryTo View the Restore History in Disaster Recovery System Upgrading Cisco Unity Connection Upgrade Types Location, Upgrade Type Upgrade Path DescriptionApplying COP file From a Network Status of Unity Connection Cluster During RU Status of Unity Connection Cluster During L2 Upgrade Prerequisites for Upgrade Duration of Upgrade Expand Tools and select Cluster Management Task list to Upgrade to Unity Connection Shipping Version Utils iothrottle disable Connection Server, page 3-7section To Upgrade the Unity Connection ServerFrom the Software Upgrades menu, select Install/Upgrade Upgrading the Unity Connection Server To continue monitoring the upgrade, select Assume Control To Apply a COP file from Network Location Applying COP file from a Network Location Rollback Scenarios Rollback of Unity ConnectionImportant Considerations for Rollback Page Page Task List for Configuring a Unity Connection Cluster Configuring Cisco Unity Connection Cluster Managing Messaging Ports in a Cluster Administering a Unity Connection ClusterChecking the Cluster Status Server Assignments and Usage of Voice Messaging Ports Stopping All Ports from Taking New Calls Restarting All Ports to Take Calls Server Status in a Unity Connection Cluster From the Tools menu, select Cluster Management Changing Server Status in a Cluster and its Effects To Manually Activate a Server with Deactivated Status Manually Activating a Server with Deactivated Status Status Change Effects To Shutdown a Server in a Unity Connection Cluster Shutting Down a Server in a ClusterServer Effects Replacing Servers in a Cluster Understanding Cluster in Detail How a Unity Connection Cluster Works Page Page Migrating a Physical Server to a Virtual Machine Maintaining Cisco Unity Connection Server To Replace a Publisher Server Replacing a Publisher Server To Replace a Subscriber Server Replacing a Subscriber Server Html Replacing the Non-Functional Server Tasks Procedure Command show cuc cluster status Maintaining Cisco Unity Connection Server To Change the IP Address of a Standalone or a Cluster Server 10xcucsecix.html Adding or Removing Unity Connection Languages Installing Unity Connection Language Files To Install Unity Connection Language Files from a Disk Installing Unity Connection Language Files from a Disk Select Next To Remove a Unity Connection Language File Code uninstalledRemoving Unity Connection Language Files Page Html#CPLMTKAA222E9400 Installing Licenses on the PLM serverStatus of Licenses Html#CPLMTKG69E915800 Migrating Licenses Licenses in Unity Connection Cluster Migrating Licenses from Cisco Unity Using Cobras ToolUsing Cobras Tool, Using Upgrade Process, To Migrate Licenses Using Cobras tool Viewing the Last Connectivity Time with the PLM Server Using Upgrade ProcessViewing Reports for Licenses Viewing the License Usage Viewing the Last Compliance Time License Parameters for Unity Connection Features License Parameter Feature Description