Cisco Systems Comprehensive Cisco Unity Connection Upgrade Guide and License Management

Chapter 3 Upgrading Cisco Unity Connection

Prerequisites for Upgrade

•Determine if you need COP files depending on the upgrade process. Download the COP and ISO image files from:

http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.

•Backup all the existing data. For more information on backup and restore, see the Backing Up and Restoring Cisco Unity Connection Components chapter.

•Confirm that the status of both publisher and subscriber servers is active and they can answer calls. Follow the given steps to confirm the server status in a cluster:

a.Sign in to Cisco Unity Connection Serviceability.

b.Expand Tools and select Cluster Management.

c.Check the server status in a cluster.

d.In addition to this, confirm the running state of database replication using the CLI command show cuc cluster status.

Note After confirming the status of publisher server as Primary and subscriber server as Secondary, start the upgrade process first on publisher server and then on subscriber server.

•Initiate a pre upgrade test before starting the upgrade process using the CLI command run cuc preupgrade test

Warning If you are upgrading from Unity Connection 8.6 or earlier, you must install all the applicable licenses before you upgrade to Unity Connection release 9.x and later. This is because the installed license information considered as legacy license data is required to migrate licenses. After you upgrade to Unity Connection 9.x and later releases, you can not apply legacy licenses using the Prime License Manager. For more information see the Migrating Licenses from Unity Connection 8.6 and Earlier Releases, page 6-3section.

Task list to Upgrade to Unity Connection Shipping Version 10.x

Do the following tasks to upgrade an Unity Connection server:

1.If you are running the current version of Unity Connection on a physical server then you must replace it with a virtual server. See the Migrating a Physical Server to a Virtual Machine, page 5-1section.

If you are already running the current version on a virtual server, make sure it is compatible with the upgraded version. See the Cisco Unity Connection 10.x Supported Platform List at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/supported_platforms/10xcu cspl.html.

Note If you are performing an L2 upgrade, make sure that the Platform SOAP services are running on both the Unity Connection servers to successfully upgrade using Prime Collaboration Deployment. SOAP services can be enabled on both the servers using Cisco Unified Serviceability page. For more information on PCD, see the Cisco Prime Collaboration Deployment Administration Guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_0_1/CUCM_BK_U9C58C B1_00_pcd-administration-guide-1001.html.

Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x

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