Cisco Systems 10.x instruction

Chapter 1 Installing Cisco Unity Connection

Troubleshooting Installation Issues

Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x

1-26

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Cisco Systems 10.x manual

Contents

Cisco Systems, Inc Page N T E N T S Rollback of Unity Connection Server Viewing Reports for Licenses Audience and Use Documentation ConventionsConvention Description Cisco Unity Connection Documentation Cisco Business Edition References in Documentation Cisco Product Security Overview Page Installing Cisco Unity Connection Methods of Installation Important Considerations for Installation Pre-Installation TasksTask Important Notes Creating a Virtual Machine Utils ntp statusTo Create a Virtual Machine Changing the Boot Order of Virtual Machine Added February Verifying DNS Settings Gathering Information for InstallationTo Verify DNS Settings Configuration Setting Description Time ZoneCLI set timezone MTU Size Hostname and IP addresses CLI set network dhcpCLI set network gateway CLI set network ip eth0 Administrator Account Credentials CLI set password user adminCertificate Information CLI set web-security Settings NTP Servers CLI using the CLI commandSecurity Password CLI set password user security CLI utils cuc reset password Smtp ServerCLI set smtp Application Account Credentials Installation Scenarios Installation TasksGenerating Answer File for Unattended Installation, Standalone Navigating Within the Installation Wizard Installing the Publisher ServerTo Install a Unity Connection Publisher Server To Do This Press This DNS Client Configuration window displays First Node Configuration window appearsCertificate Information window appears Smtp Host Configuration window appears Select OK. The Application User Configuration window appears Configuring Subscriber Server on the Publisher Server Installing the Subscriber ServerTo Configure Subscriber server on the publisher server To Install a Subscriber Server Generating Answer File for Unattended Installation Task List for Unattended InstallationTo Generate and Download Answer Files using AFG To Configure the Publisher Server on Virtual Machine To Configure the Subscriber Server on Virtual Machine Touchless Installation for Virtual Machine Methods for Touchless InstallationTask List for Touchless Installation Optional To Enable Dynamic-Cluster-Configuration Using CLI Applying a Patch To Upgrade from a Remote Server When Applying a Patch Auto Negotiation Configuration window displaysTo Apply a Patch Install Upgrade Patch Selection window displays Platform Installation Wizard window displays Verifying the Installation To Upgrade from a Local Disk When Applying a PatchInstall Upgrade Patch Selection Validation window displays To Verify the Installation Utils cuc activate Cusrsv Post-Installation Tasks Troubleshooting Installation IssuesUtils cuc reset password To view the log file from the command line, enter Page About Disaster Recovery System About Cobras Components Supported for DRS Backup Backup Files in DRSConnectiondatabase component Configuring DRS Backup To Configure a DRS BackupConfigure a backup device in DRS Configuring a Backup Schedule Configure the backup process Configuring a Manual Backup Viewing the Backup StatusViewing the Backup History Configuring DRS Restore To Restore the Software Components on Unity ConnectionRun the Restore Wizard Viewing the Restore Status To Check the Restore Status in Disaster Recovery System Viewing the Restore History To View the Restore History in Disaster Recovery SystemSelect Restore History. The Restore History window displays Upgrade Types Upgrading Cisco Unity Connection Upgrade Type Upgrade Path Description Applying COP fileFrom a Network Location, Status of Unity Connection Cluster During L2 Upgrade Status of Unity Connection Cluster During RU Duration of Upgrade Prerequisites for Upgrade Task list to Upgrade to Unity Connection Shipping Version Expand Tools and select Cluster Management Utils iothrottle disable To Upgrade the Unity Connection Server From the Software Upgrades menu, select Install/UpgradeUpgrading the Unity Connection Server Connection Server, page 3-7section To continue monitoring the upgrade, select Assume Control Applying COP file from a Network Location To Apply a COP file from Network Location Rollback of Unity Connection Important Considerations for RollbackRollback Scenarios Page Page Configuring Cisco Unity Connection Cluster Task List for Configuring a Unity Connection Cluster Administering a Unity Connection Cluster Checking the Cluster StatusManaging Messaging Ports in a Cluster Server Assignments and Usage of Voice Messaging Ports Stopping All Ports from Taking New Calls Restarting All Ports to Take Calls Server Status in a Unity Connection Cluster Changing Server Status in a Cluster and its Effects From the Tools menu, select Cluster Management Manually Activating a Server with Deactivated Status To Manually Activate a Server with Deactivated Status Status Change Effects Shutting Down a Server in a Cluster Server EffectsTo Shutdown a Server in a Unity Connection Cluster Understanding Cluster in Detail Replacing Servers in a Cluster How a Unity Connection Cluster Works Page Page Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a Publisher Server To Replace a Publisher Server Replacing a Subscriber Server To Replace a Subscriber Server Html Tasks Procedure Replacing the Non-Functional Server Command show cuc cluster status Maintaining Cisco Unity Connection Server To Change the IP Address of a Standalone or a Cluster Server Adding or Removing Unity Connection Languages 10xcucsecix.html Installing Unity Connection Language Files Installing Unity Connection Language Files from a Disk To Install Unity Connection Language Files from a Disk Select Next Code uninstalled Removing Unity Connection Language FilesTo Remove a Unity Connection Language File Page Installing Licenses on the PLM server Status of LicensesHtml#CPLMTKG69E915800 Html#CPLMTKAA222E9400 Licenses in Unity Connection Cluster Migrating Licenses Using Cobras Tool Using Cobras Tool, Using Upgrade Process,To Migrate Licenses Using Cobras tool Migrating Licenses from Cisco Unity Using Upgrade Process Viewing Reports for LicensesViewing the License Usage Viewing the Last Connectivity Time with the PLM Server License Parameters for Unity Connection Features Viewing the Last Compliance Time License Parameter Feature Description