Cisco Systems 10.x Maintaining Cisco Unity Connection Server

CHAPT ER

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Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x

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Maintaining Cisco Unity Connection Server

This chapter explains following procedures that can be performed on a CiscoUnity Connection server

•Migrating a Physical Server to a Virtual Machine, page5-1

•Migrating from CiscoUnity 4.x and Later to Unity Connection 7.x and Later, page 5-4

•Replacing the Non-Functional Server, page5-5

•Changing the IP Address or Hostname of a Unity Connection Server, page5-6

•Adding or Removing Unity Connection Languages, page5-9

Migrating a Physical Server to a Virtual Machine

Follow the given tasks to migrate from physical server to a virtual machine:

•Backup the software component on the physical server. For more information, see the “Backing Up

and Restoring CiscoUnity Connection Components” chapter.

•Download and deploy the OVA template to create a new virtual machine. For more information, see

the Creating a Virtual Machine, page1-3 section.

•Migrating the Unity Connection server on the virtual machine.

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To replace the publisher server, see the Replacing a Publisher Server, page5-2 section.

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To replace the subscriber server, see the Replacing a Subscriber Server, page5-3 section.

•If Unity Connection is installed as a standalone server, restore the software component from the

physical server to the virtual machine for which you have taken the back up. For more information,

see the To Restore the Software Components on Unity Connection, page2-6 section.

•(Optional) Install new languages on the replaced server if required or remove the existing languages

already installed on the server. For more information, see the Adding or Removing Unity

Connection Languages, page 5-9 section.

Note If you are deploying Unity Connection networking (Intersite, Intrasite, or HTTPS), see the Networking

Guide for Cisco Unity Connection, Release 10.x, before replacing the Unity Connection server, available

at

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.h

tml.

Contents

Main Page CONTENTS Page Page Page Preface Audience and Use Documentation Conventions Cisco Unity Connection Documentation Obtaining Documentation and Submitting a Service Request Cisco Business Edition References in Documentation Cisco Product Security Overview Page Installing Cisco Unity Connection Methods of Installation Important Considerations for Installation Pre-Installation Tasks Creating a Virtual Machine Changing the Boot Order of Virtual Machine Changing Reservation on Virtual Machines Running with E7 or E5440 Processors Verifying DNS Settings Gathering Information for Installation Page Page Page Page Page Installation Scenarios Installation Tasks Navigating Within the Installation Wizard Installing the Publisher Server Page Page Configuring Subscriber Server on the Publisher Server Installing the Subscriber Server Generating Answer File for Unattended Installation Task List for Unattended Installation Page Touchless Installation for Virtual Machine Methods for Touchless Installation Predefined Cluster Configurations (AFG Process) Automatic Sequencing of Touchless Server ( Task List for Touchless Installation Applying a Patch Upgrading from a Remote Server Page Upgrading from a Local Disk Verifying the Installation Cisco Unity Connection Survivable Remote Site Voicemail Installation Post-Installation Tasks Troubleshooting Installation Issues Page Page Backing Up and Restoring Cisco Unity Connection Components About COBRAS About Disaster Recovery System Components Supported for DRS Backup Backup Files in DRS Configuring DRS Backup Configuring a Backup Schedule Configuring a Manual Backup Viewing the Backup Status Viewing the Backup History Configuring DRS Restore Viewing the Restore Status Viewing the Restore History Upgrading Cisco Unity Connection Upgrade Types Page Status of Unity Connection Cluster During L2 Upgrade Status of Unity Connection Cluster During RU Duration of Upgrade Prerequisites for Upgrade Task list to Upgrade to Unity Connection Shipping Version 10.x Page Upgrading the Unity Connection Server Switching to the Upgraded Version of Unity Connection Software Applying COP file from a Network Location Rollback of Unity Connection Important Considerations for Rollback Rollback Scenarios Page Page Configuring Cisco Unity Connection Cluster Task List for Configuring a Unity Connection Cluster Administering a Unity Connection Cluster Checking the Cluster Status Steps to Check the Unity Connection Cluster Status from Web Interface Steps to Check Unity Connection Cluster Status from Command Line Interface (CLI) Managing Messaging Ports in a Cluster Page Stopping All Ports from Taking New Calls Restarting All Ports to Take Calls Server Status and its Functions in a Unity Connection Cluster Page Changing Server Status in a Cluster and its Effects Manually Changing the Server Status from Secondary to Primary Manually Changing from the Server Status from Secondary to Deactivated Manually Activating a Server with Deactivated Status Effect on Calls in Progress When Server Status Changes in a Unity Connection Cluster Effect on Unity Connection Web Applications When the Server Status Changes Effect of Stopping a Critical Service on a Unity Connection Cluster Shutting Down a Server in a Cluster Replacing Servers in a Cluster Understanding Cluster in Detail How a Unity Connection Cluster Works Effects of Split Brain Condition in a Unity Connection Cluster Page Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a Publisher Server Replacing a Subscriber Server Migrating from Cisco Unity 4.x and Later to Unity Connection 7.x and Later Replacing the Non-Functional Server Changing the IP Address or Hostname of a Unity Connection Server Determine Whether Unity Connection is Defined by Hostname or IP Address Important Considerations before Changing the Hostname or IP Address of a Unity Connection Server Changing the IP Address or Hostname of a Unity Connection Server or Cluster Adding or Removing Unity Connection Languages Task List for Adding Languages to a Standalone Unity Connection Server Installing Unity Connection Language Files Installing Unity Connection Language Files from a Disk Installing Unity Connection Language Files from Network Location or Remote Server Page Removing Unity Connection Language Files Page Managing Licenses Installing Licenses on the PLM server Status of Licenses Licenses in Unity Connection Cluster Migrating Licenses Migrating Licenses from Cisco Unity Migrating Licenses from Unity Connection 8.6 and Earlier Releases Using COBRAS Tool Using Upgrade Process Viewing Reports for Licenses Viewing the License Usage Viewing the Last Connectivity Time with the PLM Server Viewing the Hostname or IP Address of the Connected PLM Server Viewing the Last Compliance Time License Parameters for Unity Connection Features