Cisco Technical Support & Documentation Website | Cisco Systems 611

Preface

Obtaining Technical Assistance

service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended

		Cisco Wide Area Application Engine 511 and 611 Hardware Installation Guide

	OL-7220-02			xix
	OL-7220-02			xix

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Cisco Systems 611 manual Cisco Technical Support & Documentation Website, Submitting a Service Request, Xix

Contents

Americas Headquarters Page Page Page N T E N T S Introducing the Cisco Wide Area Application Engine Vii Installing the Cisco Wide Area Application Engine Viii Maintaining the Cisco Wide Area Application Engine C-1 Purpose Preface Organization AudienceChapter Title Description Convention Description Conventions Xii Xiii Related Documentation Xiv Cisco.com Obtaining DocumentationProduct Documentation DVD Ordering Documentation Documentation FeedbackXvi Xvii Cisco Product Security Overview Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsXviii Cisco Technical Support & Documentation Website Submitting a Service RequestXix Definitions of Service Request Severity Xxi Obtaining Additional Publications and Information Xxii Introduction Introducing the Cisco Wide Area Application Engine WAE-511 and WAE-611-Front View WAE-611 Back Panel with Scsi Port Connector Waas Software Description Software Functional Description Wafs Software Description Acns Software Description Front Panel Control Buttons Hardware Features Front Panel LEDs LED Indicators Color State Description Indicator Color State Description State Meaning Green Power is on Amber Fibre Channel adapter is online Off Input/Output Ports and Connectors WAE-511 and WAE-611 Back Panel Ports and Receptacles Ethernet Port Connector Serial Port Connector Fibre Channel Port Connector Pin Number Destination Video Port Connectors Form and Function Inline Network Adapter Description 15 Inline Network Adapter LEDs State Description Ports and LED Indicators Connection Required Cable Inline Network Adapter Cabling Requirements OL-7220-02 Connection Required Cable OL-7220-02 Router a WAE1 WAE2 19 Cabling Between Two Inline WAEs OL-7220-02 Safety Warnings Preparing to Install the Cisco Wide Area Application Engine Preparing to Install the Cisco Wide Area Application Engine OL-7220-02 General Precautions Safety Guidelines OL-7220-02 Protecting Against Electrostatic Discharge Rack Installation Safety Guidelines OL-7220-02 OL-7220-02 Installing the Cisco Wide Area Application Engine Tools and Parts Required Installing the Cisco Wide Area Application Engine Orientation for 19-inch rack Installing the Chassis in a Two-Post Rack Installing the Chassis in the Rack Installing the Chassis in a Four-Post Rack Rack-Mount Installation Kit Installing the Cisco Wide Area Application Engine Release tab for the rail-adjustment bracket Latch tab 134405 Captive thumbscrews Shipping brackets Removing the Shipping Bracket 10 Securing the Chassis for Transporting in the Rack 11 Attaching the Slide Rails and Chassis Using M6 Screws Installing the Chassis on a Tabletop Connecting Cables Review the information in the Safety Warnings section on Connecting Power and Booting the System Removing or Replacing a Cisco Wide Area Application Engine Checking the LEDs OL-7220-02 Removing the Cover and Bezel Installing Hardware Options Removing the Cover Removing the Bezel Installing Adapters Installing Hardware Options Installing Adapters Installing an Mpeg Decoder Adapter Removing the Expansion Slot Cover Installing an Adapter in PCI-X Slot Installing a Fibre Channel Adapter Preparing to Install the Adapter Installing the Fibre Channel Adapter Hardware Problems Installing DIMMs Dimm To install a DIMM, follow these steps Working with Hard Disk Drives Installing a Hard Disk Drive in the WAE-511 Installing Hardware Options Working with Hard Disk Drives Installing a Sata Hard Disk in the WAE-511 Completing the Installation Installing the Cover Installing Hardware Options Completing the Installation OL-7220-02 Model Product Number Appliance Specifications Specification Description Appendix a Technical Specifications Table A-2describes the Fibre Channel adapter specifications Adapter Specifications PDIF4 Table A-4 Inline Network Adapter Specifications Checking the Basics Troubleshooting the System Hardware Checking Connections and Switches OL-7220-02 OL-7220-02 Maintaining Your Site Environment Maintaining the Cisco Wide Area Application Engine Temperature Altitude HumidityDust and Particles Electrostatic Discharge CorrosionElectromagnetic and Radio Frequency Interference Magnetism Power Source Interruptions Line Conditioners Using Power Protection DevicesUninterruptible Power Supplies Surge Protectors OL-7220-02 About the Configuration/Setup Utility Program Using the Configuration/Setup Utility Program System Summary Configuration/Setup Utility Menu Options Start Options System InformationProduct Data Devices and I/O Ports Save Settings Advanced SetupPower Management Error Log OL-7220-02 OL-7220-02 IN-1 D E IN-2 ESD IN-3 IN-4 IN-5 RFI IN-6 WAE A-3