Cisco Systems 7970G manual Phone. See the Firmware Versions Screen, Device Phone

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message		Description	Possible Explanation and Action
Load rejected HC		The application that was	Occurs if you were attempting to install a
		downloaded is not compatible	version of software on this phone that did not
		with the phone’s hardware.	support hardware changes on this newer
			phone.
			Check the load ID assigned to the phone (from
			Cisco Unified CallManager, choose Device >
			Phone). Re-enter the load displayed on the
			phone. See the “Firmware Versions Screen”
			section on page 7-15 to verify the phone
			setting.
Load Server is invalid		Indicates an invalid TFTP	The Load Server setting is not valid. The Load
		server IP address or name in	Server specifies a TFTP server IP address or
		the Load Server option.	name from which the phone firmware can be
			retrieved for upgrades on the phones.
			Check the Load Server entry (from Cisco
			Unified CallManager Administration choose
			Device > Phone).
No CTL installed		A certificate trust list (CTL)	Occurs if security is not configured or, if
		file is not installed in the	security is configured, because the CTL file
		phone.	does not exist on the TFTP server.
			For more information, refer to Cisco
			Unified CallManager Security Guide.
No default router		DHCP or static configuration	• If the phone has a static IP address, verify
		did not specify a default	that the default router has been
		router.	configured. See the “Network
			Configuration Menu” section on page 4-7
			section for details.
			• If you are using DHCP, the DHCP server
			has not provided a default router. Check
			the DHCP server configuration.

	Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
7-10	OL-11524-01