Chapter7 Viewing Model Information, Status, and Statistics on the Cisco Unified I P Phone
Status Menu
7-10
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
Load rejected HC The application that was
downloaded is not compatible
with the phone’s hardware.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer
phone.
Check the load ID assigned to the phone (from
Cisco UnifiedCallManager, choose Device >
Phone). Re-enter the load displayed on the
phone. See the “Firmware Versions Screen”
section on page 7-15 to verify the phone
setting.
Load Server is invalid Indicates an invalid TFTP
server IP address or name in
the Load Server option.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or
name from which the phone firmware can be
retrieved for upgrades on the phones.
Check the Load Server entry (from Cisco
Unified CallManager Administration choose
Device > Phone).
No CTL installed A certificate trust list (CTL)
file is not installed in the
phone.
Occurs if security is not configured or, if
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to Cisco
UnifiedCallManager Security Guide.
No default router DHCP or static configuration
did not specify a default
router.
•If the phone has a static IP address, verify
that the default router has been
configured. See the “Network
Configuration Menu” section on page4-7
section for details.
•If you are using DHCP, the DHCP server
has not provided a default router. Check
the DHCP server configuration.
Table7-2 Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message Description Possible Explanation and Action