Cisco Unified IP Phones 7970G/7971G-GE
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 N T E N T S
 Products
 Vii
Adding Phones with Cisco Unified CallManager Administration
 Viii
Disabling a Headset
 Customizing and Modifying Configuration Files
 Configuring a Custom Background Image
 Troubleshooting and Maintenance
 Xii
Monitoring the Voice Quality of Calls
 Xiii
 Xiv
 Audience
Overview
 Xvi
Organization
 Xvii
Cisco Unified CallManager Administration
Related Documentation
Cisco Unified IP Phones 7970G/7971G-GE
 Product Documentation DVD
Troubleshooting
Obtaining Documentation
Cisco.com
 Xix
Documentation Feedback
Cisco Product Security Overview
Ordering Documentation
 For emergencies only security-alert@cisco.com
Reporting Security Problems in Cisco Products
 Obtaining Technical Assistance
Product Alerts and Field Notices
Xxi
 Xxii
Cisco Technical Support & Documentation Website
 Definitions of Service Request Severity
Submitting a Service Request
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Obtaining Additional Publications and Information
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 An Overview of the Cisco Unified IP Phone
 Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 7970G/7971G-GE
Page
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 Networking Protocol Purpose Usage Notes
What Networking Protocols Are Used?
Unified CallManager System Guide
 Refer to the Supporting
Authentication on Cisco Unified IP
Phones section on page 1-18 for
 Network Configuration section on
 Related Topics
Understanding the SIP Protocol
 Feature Overview
 Configuring Telephony Features
 Providing Users with Feature Information
 Guide
Understanding Security Features for Cisco Unified IP Phones
Topic Reference
Refer to Cisco Unified CallManager Security
 Topic Reference
 Overview of Supported Security Features
 Feature Description
 Authentication on Cisco Unified IP Phones section on
More information, see the Device Configuration Menu
 Understanding Security Profiles
Identifying Encrypted and Authenticated Phone Calls
Procedure
Select Security Configuration
 Related Topic
Supporting 802.1X Authentication on Cisco Unified IP Phones
 Required Network Components
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 Security Restrictions
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 Task Purpose For More Information
CallManager Administration
CallManager System Guide
 Refer to Cisco Unified
 See the Setting Up Services
See the Configuring Softkey
Templates section on
 See the Adding Users to
Installing Cisco Unified IP Phones
Cisco Unified CallManager
Page
 Placement of the Cisco
See the Providing Power
See the Installing
See the Adjusting
 IP Phone 7970 Guide
SettingsNetwork Configuration
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 A P T E R
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 Vlan
Telephony Features Available for the Phone,
 Providing Power to the Phone
 Phone Power Consumption and Display Brightness
Power Guidelines
Power Type Guidelines
 Brightness
 Obtaining Additional Information about Power
Power Outage
 Understanding Phone Configuration Files
 SIP Dial Rules
Understanding the Phone Startup Process
 Step Description Related Topics
 Security Guide
Unified CallManager
 Files,
Understanding
 Requires MAC Method Address?
Adding Phones to the Cisco Unified CallManager Database
 Adding Phones with Auto-Registration
 Adding Phones with Auto-Registration and Taps
 MAC Address of a Cisco Unified IP Phone section on
Adding Phones with BAT
 Using Cisco Unified IP Phones with Different Protocols
 Converting a New Phone from Sccp to SIP
See the Configuring Startup Network Settings section on
Converting an In-Use Phone from Sccp to SIP
 Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from SIP to Sccp
 Determining the MAC Address of a Cisco Unified IP Phone
 Setting Up the Cisco Unified IP Phone
 Before You Begin
Cisco Unified CallManager Configuration
Network Requirements
 Safety
 Setting Up the Cisco Unified IP Phone Before You Begin
 Network and Access Ports, Handset, Speakerphone, Headset,
Network and Access Ports
Handset
 Headset
Speakerphone
 Http//plantronics.com
Audio Quality Subjective to the User
 Using External Devices with Your Cisco Unified IP Phone
 See the Headset section on
Installing the Cisco Unified IP Phone
Procedure Reference
See the Providing Power to
 Ports section on page 3-5 for
See the Network and Access
 130055
 Adjusting Cisco Unified IP Phone Placement on the Desktop
Adjusting the Placement of the Cisco Unified IP Phone
 See -2 below
Securing the Phone with a Cable Lock
 Before You Begin
Mounting the Phone to the Wall
 Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
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 Settings on the Cisco Unified IP Phone
Configuring Startup Network Settings
 Before You Begin
 From the phone, press the Settings Security Configuration
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 Configuring Settings on Cisco Unified IP Phone
 Related Topics
 Displaying a Configuration Menu
 Unlocking and Locking Options
 Editing Values
 Category Description
Overview of Options Configurable from a Phone
 Values section on
Network Configuration Menu
 Option Description To Change
 Refer to Cisco Unified CallManager
Security Configuration Menu section
 Option Description To Change
 Vlan ID
 Scroll to the Dhcp Address
 Option Description To Change
 PC Vlan
 Device Configuration Menu
 State
CallManager Configuration Menu
Blank
 CallManager Security Guide
Designation Description
Device Pool
Unified CallManager Security Guide
 SIP Profile
SIP Configuration Menu
SIP General Configuration Menu, Line Settings Menu,
Device Device Settings
 Usecallmanager
 Line Settings Menu
 Call Preferences Menu
 This option can also be
 Http Configuration Menu
 URL
 Configuration Menu,
Locale Configuration Menu
 NTP Configuration Menu
UI Configuration Menu
 Incoming call on the same line when
 Administration System Enterprise
Media Configuration Menu
Parameters
 Enabled or disabled for the phone. If
 Whose phone has the Recording Tone
 Receives. The remote party is the party
 Power Save Configuration Menu
 Security Configuration Menu
Ethernet Configuration Menu
 Responses. Disabling the phone’s
 Network Configuration
QoS Configuration Menu
 WAN by storing images locally
 Call Statistics Screen, Streaming Statistics,
Security Configuration Menu
 List Screen section on
CTL File Screen section on
Cisco Unified CallManager Security
 CTL File Screen
See the 802.1X Authentication
Status section on
 Unlocking the CTL File
Configuration Menu section on
 Trust List Screen
 802.1X Authentication and Status
 Authentication
Choose Settings Security
Configuration
Authentication Device
 802.1X Authentication Real-Time Status
 Configuring Features, Templates Services, and Users
 Feature Description Configuration Reference
Telephony Features Available for the Phone
 Features and Services Guide
Administration Guide
System Guide, Call Pickup
 System Guide
CallManager Features
 Release 5.11, Cisco Unified
Administration Guide, Call
Cisco Unified CallManager New
Changed Information Guide
 Text, on the phone screen
 DND
 New and Changed Information
Features and Services Guide section
 CallManager System Guide, Cisco
Administration Guide, Music
Services Guide, Presence
System Guide, Music on
 Unified CallManager System
Administration Guide , Cisco
 Rings section on
Creating Custom Phone
 Refer to the Cisco Unified IP Phone
Administration Guide, Time
Service Application Development
System Guide, Time-of-Day
 Configuring Corporate Directories and Personal Directories
 Configuring Personal Directory
Configuring Corporate Directories
 Modifying Phone Button Templates
Configuring Softkey Templates
 Setting Up Services
 Managing the User Options Web Pages
Adding Users to Cisco Unified CallManager
 User Management End User
Giving Users Access to the User Options Web Pages
 Customizing the Cisco Unified IP Phone
 Creating Custom Phone Rings
 Ringlist.xml File Format Requirements
 PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
 List.xml File Format Requirements
Creating Custom Background Images
 List.xml Example
PNG File Requirements for Custom Background Images
 Configuring a Custom Background Image
 Configuring Wideband Headset Codec
 Configuring the Idle Display
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 Field Description
 Field Description
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 A P T E R
 CTL
Model Information Screen
 Status Menu
See the Using Cisco Unified IP
Phones with Different Protocols
 Select Status Messages
Status Messages Screen
 Adding Phones with Cisco Unified
CallManager Administration section on
Network Configuration Menu section
Message Description Possible Explanation and Action
 Unified CallManager Administration Guide
 Address. See the Network Configuration
Settings Security Configuration
802.1X Authentication option on the phone
Authentication and Status section on
 Message Description Possible Explanation and Action
 Network Configuration Menu section on
 Section on page 7-15 to verify the phone
Phone. See the Firmware Versions Screen
Device Phone
 Section on page 4-7 section for details
See the Network Configuration Menu
 Message Description Possible Explanation and Action
 Select Network Statistics
Network Statistics Screen
 PC port is in a link up state and has auto-negotiated
 Select Firmware Versions
Firmware Versions Screen
 Select Call Statistics
Call Statistics Screen
 Monitoring the Voice Quality of Calls section on
MOS LQK
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 Monitoring the Cisco Unified IP Phone Remotely
 Network Statistics, Device Logs, Streaming Statistics,
Accessing the Web Page for a Phone
Http//IPaddress
 Disabling and Enabling Web Page Access
 Choose Device Phone
Device Information
 UDI
 Network Configuration
 Network Configuration
 Description
 Description
 Description
 Network Statistics
 Ethernet Information Area Items
 Description
 Device Logs
 Streaming Statistics
 MOS LQK
 Streaming Statistics
 Related Topics
Page
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 Troubleshooting and Maintenance
 Resolving Startup Problems
 Troubleshooting and Maintenance Resolving Startup Problems
 Identifying Error Messages
 Verifying IP Addressing and Routing
 Choose Tools Control Center
Cisco CallManager Serviceability
 Creating a New Configuration File
 Symptom Cisco Unified IP Phone Unable to Obtain IP Address
 Verifying Physical Connection
Cisco Unified IP Phone Resets Unexpectedly
Identifying Intermittent Network Outages
 Checking Static IP Address Settings
Verifying Dhcp Settings
Verifying Voice Vlan Configuration
 Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
 Problem Possible Cause
Checking Power Connection
 802.1X Enabled on Phone but Not Authenticating
 802.1X Not Enabled
 Summary Explanation
General Troubleshooting Tips
 See the Call Statistics Screen section on page 7-16 for
Unlocking and Locking Options section on page 4-4 for
 Halfduxcollisionexceedthreshold
Performing a Basic Reset, Performing a Factory Reset,
 Unlocking and Locking Options
Performing a Basic Reset
Operation Performing Explanation
Locking Options section on
 Performing a Factory Reset
 Monitoring the Voice Quality of Calls
Using the Quality Report Tool
 Using Voice Quality Metrics
 Troubleshooting Tips
 Condition
 Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
 Providing Information to Users Via a
Website
 How Users Obtain Support for the Cisco Unified IP Phone
How Users Access the Online Help System on the Phone
 How Users Get Copies of Cisco Unified IP Phone Manuals
 Unified CallManager section on
How Users Access a Voice Messaging System
 How Users Configure Personal Directory
 Click Next
 Configuring the Synchronizer
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 P E N D I X B
 Cisco Unified IP Phone
Features
 CMC
 Calling Features Cisco Unified IP Phone 7970G/7971G-GE
 Development Notes for Release 4.13 or
Cisco IP Phone Service Application
Cisco Ipma User Guide
 Cisco IP Phone Expansion Module
Cisco CallManager Features and Services
Cisco CallManager Attendant Console
User Guide
 Adding Language Overlays to Phone Buttons
Supporting International Users
 Installing the Cisco Unified CallManager Locale Installer
 Specification Value or Range
Technical Specifications
 Network and Access Port Pinouts
Cable Specifications
 Access Port Connector
Network Port Connector
Pin Number Function
 IN-1
Numerics
 IN-2
 IN-3
 IN-4
 IN-5
 IN-6
 IN-7
 IN-8
 IN-9
 IN-10
 IN-11
 IN-12
 IN-13
Vlan
 IN-14