Cisco Systems 7970G manual Message Description Possible Explanation and Action

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message		Description	Possible Explanation and Action
TFTP server not		The specified TFTP server	• The DHCP server is not configured
authorized		could not be found in the	properly and is not server the correct
		phone’s CTL.	TFTP server address. In this case, update
			the TFTP server configuration to specify
			the correct TFTP server.
			• If the phone is using a static IP address,
			the phone may be configured with the
			wrong TFTP server address. In this case,
			enter the correct TFTP server address in
			the Network Configuration menu on the
			phone.
			• If the TFTP server address is correct,
			there may be a problem with the CTL file.
			In this case, run the CTL client and
			update the CTL file, making sure that the
			proper TFTP servers are included in this
			file.
TFTP timeout		TFTP server did not respond.	• Network is busy—The errors should
			resolve themselves when the network
			load reduces.
			• No network connectivity between the
			TFTP server and the phone—Verify the
			network connections.
			• TFTP server is down—Check
			configuration of TFTP server.
Timed Out		Supplicant attempted 802.1X	Authentication typically times out if 802.1X
		transaction but timed out to	authentication is not configured on the switch.
		due the absence of an	For more information, see the “802.1X
		authenticator.	Authentication and Status” section on
			page 4-42

	Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
7-12	OL-11524-01