Chapter7 Viewing Model Information, Status, and Statistics on the Cisco Unified I P Phone
Status Menu
7-12
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
TFTP server not
authorized
The specified TFTP server
could not be found in the
phone’s CTL.
•The DHCP server is not configured
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
•If the phone is using a static IP address,
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
•If the TFTP server address is correct,
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
TFTP timeout TFTP server did not respond. •Network is busy—The errors should
resolve themselves when the network
load reduces.
•No network connectivity between the
TFTP server and the phone—Verify the
network connections.
•TFTP server is down—Check
configuration of TFTP server.
Timed Out Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Authentication typically times out if 802.1X
authentication is not configured on the switch.
For more information, see the “802.1X
Authentication and Status” section on
page 4-42
Table7-2 Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message Description Possible Explanation and Action