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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
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Chapter9 Troubleshooting and Maintenance
Resolving Startup Problems
Step3 From the Servers column, choose the primary CiscoUnified CallManager server.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step4 If a service has stopped, click the Start button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step1 From Cisco Unified CallManager, choose Device > Phone > Find to locate the
phone experiencing problems.
Step2 Choose Delete to remove the phone from the CiscoUnified CallManager
database.
Step3 Add the phone back to the Cisco Unified CallManager database. See the “Adding
Phones to the Cisco UnifiedCallManager Database” section on page 2-13 for
details.
Step4 Power cycle the phone.
Note • When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the CiscoUnified CallManager TFTP
server. The phone’s directory number or numbers remain in the CiscoUnified
CallManager database. They are called “unassigned DNs” and can be used for
other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan
Report to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.