Cisco Systems 7970G manual Creating a New Configuration File

Chapter 9 Troubleshooting and Maintenance

Resolving Startup Problems

Step 3 From the Servers column, choose the primary Cisco Unified CallManager server.

The page displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 If a service has stopped, click the Start button.

The Service Status symbol changes from a square to an arrow.

Creating a New Configuration File

If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.

To create a new configuration file, follow these steps:

Procedure

Step 1 From Cisco Unified CallManager, choose Device > Phone > Find to locate the phone experiencing problems.

Step 2 Choose Delete to remove the phone from the Cisco Unified CallManager database.

Step 3 Add the phone back to the Cisco Unified CallManager database. See the “Adding Phones to the Cisco Unified CallManager Database” section on page 2-13for details.

Step 4 Power cycle the phone.

Note	• When you remove a phone from the Cisco Unified CallManager database, its
	configuration file is deleted from the Cisco Unified CallManager TFTP
	server. The phone’s directory number or numbers remain in the Cisco Unified
	CallManager database. They are called “unassigned DNs” and can be used for
	other devices. If unassigned DNs are not used by other devices, delete them
	from the Cisco Unified CallManager database. You can use the Route Plan
	Report to view and delete unassigned reference numbers. Refer to
	Cisco Unified CallManager Administration Guide for more information.
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01		9-7