Chapter7 Viewing Model Information, Status, and Statistics on the Cisco Unified I P Phone
Call Statistics Screen
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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
Call Statistics Screen
You can access the Call Statistics screen on the phone to display counters,
statistics, and voice quality metrics in the following ways:
•During call—You can view the call information by pressing the ? button
twice rapidly.
•After the call—You can view the call information captured during the last
call by displaying the Call Statistics screen.
Note You can also remotely view the call statistics information by using a web
browser to access the Streaming Statistics web page. This web page
contains additional RTCP statistics not available on the phone. For more
information about remote monitoring, see Chapter8, “Monitoring the
Cisco UnifiedIP Phone Remotely.”
A single call can have multiple voice streams, but data is captured for only the last
voice stream. A voice stream is a packet stream between two endpoints. If one
endpoint is put on hold, the voice stream stops even though the call is still
connected. When the call resumes, a new voice packet stream begins, and the new
call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream,
follow these steps:
Procedure
Step1 Press the Settings button.
Step2 Select Status.
Step3 Select Call Statistics.
To exit the Call Statistics screen, press the Exit softkey.
The Call Statistics screen displays the items shown in Table 7 -5.