Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

 

 

 

Status Menu

 

Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

 

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

No DNS server IP

A name was specified but

If the phone has a static IP address, verify

 

 

DHCP or static IP

that the DNS server has been configured.

 

 

configuration did not specify a

See the “Network Configuration Menu”

 

 

DNS server address.

section on page 4-7 section for details.

 

 

 

If you are using DHCP, the DHCP server

 

 

 

has not provided a DNS server. Check the

 

 

 

DHCP server configuration.

 

 

 

 

Programming Error

The phone failed during

Attempt to resolve this error by power cycling

 

 

programming.

the phone. If the problem persists, contact

 

 

 

Cisco technical support for additional

 

 

 

assistance.

 

 

 

 

Successful – MD5

The phone attempted an

The phone achieved 802.1X authentication.

 

 

802.1X transaction and

For more information, see the “802.1X

 

 

authentication achieved.

Authentication and Status” section on

 

 

 

page 4-42

 

 

 

 

TFTP access error

TFTP server is pointing to a

If you are using DHCP, verify that the

 

 

directory that does not exist.

DHCP server is pointing to the correct

 

 

 

TFTP server.

 

 

 

If you are using static IP addresses, check

 

 

 

configuration of TFTP server. See the

 

 

 

“Network Configuration Menu” section

 

 

 

on page 4-7for details on assigning a

 

 

 

TFTP server.

 

 

 

 

 

TFTP Error

 

The phone does not recognize

Contact the Cisco TAC.

 

 

an error code provided by the

 

 

 

 

TFTP server.

 

 

 

 

 

 

TFTP file not found

The requested load file (.bin)

Check the load ID assigned to the phone (from

 

 

was not found in the TFTPPath

Cisco Unified CallManager, choose Device >

 

 

directory.

Phone). Verify that the TFTPPath directory

 

 

 

contains a .bin file with this load ID as the

 

 

 

name.

 

 

 

 

 

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

 

OL-11524-01

7-11

 

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Cisco Systems 7970G manual See the Network Configuration Menu, Section on page 4-7 section for details