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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
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9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified IP Phones 7970G/7971G-GE or with your IP telephony
network. It also explains how to clean and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status
Information For Troubleshooting tech note. That document is available to
registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the “Obtaining Technical
Assistance” section on pageBoilerplate 2.
This chapter includes these topics:
•Resolving Startup Problems, page9-2
•Cisco Unified IP Phone Resets Unexpectedly, page9-9
•Troubleshooting Cisco Unified IP Phone Security, page9-12
•General Troubleshooting Tips, page9-15
•Resetting or Restoring the Cisco Unified IP Phone, page9-17
•Using the Quality Report Tool, page 9-20
•Monitoring the Voice Quality of Calls, page9-20
•Where to Go for More Troubleshooting Information, page9-24
•Cleaning the Cisco Unified IP Phone, page9-24