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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
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Chapter7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
File auth error An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
•The file is corrupted. If the file is a phone
configuration file, delete the phone from
the Cisco UnifiedCallManager database
using Cisco UnifiedCallManager
Administration. Then add the phone back
to the Cisco UnifiedCallManager
database using Cisco
Unified CallManager Administration.
•There is a problem with the CTL file and
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
File not found The phone cannot locate on the
TFTP server the phone load
file that is specified in the
phone configuration file.
Make sure that the phone load file is on the
TFTP server and that the entry in the
configuration file is correct.
IP address released The phone has been
configured to release its IP
address.
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
“Network Configuration Menu” section on
page 4-7 section for details.
Load Auth Failed The phone could not load a
configuration file.
The configuration file that the phone received
from the server identified in this message is
corrupt. Make sure that a good version of the
configuration file exists on that server.
Load Auth Failed A signed phone load file has
been modified or renamed.
Make sure that the phone load file that the
phone is downloading has not been altered or
renamed.
Load ID incorrect Load ID of the software file is
of the wrong type.
Check the load ID assigned to the phone (from
Cisco UnifiedCallManager, choose Device >
Phone). Verify that the load ID is entered
correctly.
Table7-2 Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message Description Possible Explanation and Action