Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

Checksum Error

 

Downloaded software file is

Obtain a new copy of the phone firmware and

 

 

corrupted.

place it in the TFTPPath directory. You

 

 

 

should only copy files into this directory when

 

 

 

the TFTP server software is shut down,

 

 

 

otherwise the files may be corrupted.

 

 

 

 

CTL Installed

 

A certificate trust list (CTL)

None. This message is informational only.

 

 

file is installed in the phone.

For more information about the CTL file,

 

 

 

 

 

 

refer to Cisco Unified CallManager Security

 

 

 

Guide.

 

 

 

CTL update failed

The phone could not update its

Problem with the CTL file on the TFTP

 

 

certificate trust list (CTL) file.

server.

 

 

 

For more information, refer to Cisco

 

 

 

Unified CallManager Security Guide.

 

 

 

 

DHCP timeout

 

DHCP server did not respond.

Network is busy—The errors should

 

 

 

resolve themselves when the network

 

 

 

load reduces.

 

 

 

No network connectivity between the

 

 

 

DHCP server and the phone—Verify the

 

 

 

network connections.

 

 

 

DHCP server is down—Check

 

 

 

configuration of DHCP server.

 

 

 

Errors persist—Consider assigning a

 

 

 

static IP address. See the “Network

 

 

 

Configuration Menu” section on page 4-7

 

 

 

for details on assigning a static IP

 

 

 

address.

 

 

 

 

Dialplan Parsing

 

The phone could not parse the

Problem with the TFTP downloaded dialplan

Error

 

dialplan XML file properly.

XML file.

 

 

 

For more information refer to the Cisco

 

 

 

Unified CallManager Administration Guide.

 

 

 

 

 

 

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

 

 

7-6

 

OL-11524-01

 

 

 

Page 186
Image 186
Cisco Systems 7970G manual Refer to Cisco Unified CallManager Security, Unified CallManager Administration Guide