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Cisco Unified IP Phone Administration
Guide for Cisco Unified CallManager
5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
Chapter8 Monitoring t
he Cisco Unified IP Phone Remotely
Streaming Statistics
•
Call Statistics Screen, page7-16
•
Monitoring the Voice Quality of Calls, page9-20
Contents
Main
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CONTENTS
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Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Document Conventions
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xxvii
Warnings use the following conventions:
xxviii
xxix
xxx
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xxxii
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An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 7970G/7971G-GE
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What Networking Protocols Are Used?
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Understanding the SIP Protocol
What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
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Overview of Supported Security Features
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Understanding Security Profiles
Identifying Encrypted and Authenticated Phone Calls
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
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Security Restrictions
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified CallManager
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in Cisco Unified CallManager
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Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phone 7970G/7971G-GE in Cisco Unified CallManager
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Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Providing Power to the Phone
Power Guidelines
Phone Power Consumption and Display Brightness
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Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
SIP Dial Rules
Understanding the Phone Startup Process
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Adding Phones to the Cisco Unified CallManager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified CallManager Administration
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from SCCP to SIP
Converting an In-Use Phone from SCCP to SIP
Converting an In-Use Phone from SIP to SCCP
Deploying a Phone in an SCCP and SIP Environment
Determining the MAC Address of a Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified CallManager Configuration
Safety
Page
Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components
Network and Access Ports
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
Connecting a Headset
Disabling a Headset
Using External Devices with Your Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
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Adjusting the Placement of the Cisco Unified IP
Adjusting Cisco Unified IP Phone Placement on the Desktop
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Verifying the Phone Startup Process
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Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
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Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Overview of Options Configurable from a Phone
Network Configuration Menu
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Device Configuration Menu
CallManager Configuration Menu
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SIP Configuration Menu
SIP General Configuration Menu
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Line Settings Menu
Call Preferences Menu
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HTTP Configuration Menu
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Locale Configuration Menu
NTP Configuration Menu
UI Configuration Menu
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Media Configuration Menu
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Power Save Configuration Menu
Ethernet Configuration Menu
Security Configuration Menu
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QoS Configuration Menu
Network Configuration
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Security Configuration Menu
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CTL File Screen
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Trust List Screen
802.1X Authentication and Status
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Configuring Corporate Directories and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified CallManager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Creating Custom Background Images
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Headset Codec
Configuring the Idle Display
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Automatically Disabling the Cisco Unified IP Phone Touchscreen
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
Status Menu
Status Messages Screen
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Network Statistics Screen
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Firmware Versions Screen
Call Statistics Screen
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Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Device Information
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Network Configuration
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Network Statistics
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Device Logs
Streaming Statistics
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Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified CallManager Settings
Cisco Unified CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified CallManager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
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General Troubleshooting Tips
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Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
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Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP
Giving Users Access to the User Options Web Pages
How Users Access the Online Help System on the
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
How Users Configure Personal Directory
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
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Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
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C
Supporting International Users
Adding Language Overlays to Phone Buttons
Installing the Cisco Unified CallManager Locale Installer
D
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
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INDEX
Symbols
Numerics
Device ID Realm Shared Secret
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Q
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