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IN-14

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

OL-11524-01

Index

Contents

Main Page Page Page CONTENTS Page Page Page Page Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Product Alerts and Field Notices Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Document Conventions Page xxvii Warnings use the following conventions: xxviii xxix xxx xxxi xxxii Page Page An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G-GE Page Page What Networking Protocols Are Used? Page Page Understanding the SIP Protocol What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Page Overview of Supported Security Features Page Page Understanding Security Profiles Identifying Encrypted and Authenticated Phone Calls Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Required Network Components Best PracticesRequirements and Recommendations Page Security Restrictions Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified CallManager Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in Cisco Unified CallManager Page Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7970G/7971G-GE in Cisco Unified CallManager Page Page Page Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Phone Power Guidelines Phone Power Consumption and Display Brightness Page Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files SIP Dial Rules Understanding the Phone Startup Process Page Page Page Adding Phones to the Cisco Unified CallManager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified CallManager Administration Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Converting an In-Use Phone from SCCP to SIP Converting an In-Use Phone from SIP to SCCP Deploying a Phone in an SCCP and SIP Environment Determining the MAC Address of a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified CallManager Configuration Safety Page Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Using External Devices with Your Cisco Unified IP Phone Installing the Cisco Unified IP Phone Page Page Adjusting the Placement of the Cisco Unified IP Adjusting Cisco Unified IP Phone Placement on the Desktop Securing the Phone with a Cable Lock Mounting the Phone to the Wall Verifying the Phone Startup Process Page Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Page Page Page Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone Network Configuration Menu Page Page Page Page Page Page Page Device Configuration Menu CallManager Configuration Menu Page SIP Configuration Menu SIP General Configuration Menu Page Line Settings Menu Call Preferences Menu Page HTTP Configuration Menu Page Locale Configuration Menu NTP Configuration Menu UI Configuration Menu Page Media Configuration Menu Page Page Page Power Save Configuration Menu Ethernet Configuration Menu Security Configuration Menu Page QoS Configuration Menu Network Configuration Page Security Configuration Menu Page CTL File Screen Page Trust List Screen 802.1X Authentication and Status Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Page Page Page Page Page Page Page Page Page Page Configuring Corporate Directories and Personal Directories Configuring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified CallManager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Headset Codec Configuring the Idle Display Page Automatically Disabling the Cisco Unified IP Phone Touchscreen Page Page Page Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Page Page Page Page Page Page Page Page Network Statistics Screen Page Firmware Versions Screen Call Statistics Screen Page Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Page Network Configuration Page Page Page Page Network Statistics Page Page Device Logs Streaming Statistics Page Page Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified CallManager Settings Cisco Unified CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified CallManager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Page Page General Troubleshooting Tips Page Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Troubleshooting Tips Page Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Giving Users Access to the User Options Web Pages How Users Access the Online Help System on the How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page Page B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE Page Page Page Page Page C Supporting International Users Adding Language Overlays to Phone Buttons Installing the Cisco Unified CallManager Locale Installer D Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page INDEX Symbols Numerics Device ID Realm Shared Secret B C Page D E F G H I L M N O P Q R S T U V W X

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