Preface
Obtaining Technical Assistance
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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
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Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online
documents and tools for troubleshooting and resolving technical issues with
Cisco products and technologies. The website is available 24hours a day at
this URL:
http://www.cisco.com/techsupport
Access to all tools on the CiscoTechnical Support & Documentation website
requires a Cisco.com userID and password. If you have a valid service contract
but do not have a user ID or password, you can register at thisURL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification Tool to locate your product serial number
before submitting a request for service online or by phone. You can access this
tool from the CiscoTechnical Support & Documentation website by clicking the
Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers
three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before
placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to
update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical
documentation, not the entire Cisco.com website. On the Cisco.com home page,
click the Advanced Search link under the Search box and then click the
Technical Support & Documentation.radio button.
To provide feedback about the Cisco.com website or a particular technical
document, click Contacts & Feedback at the top of any Cisco.com web page.