Chapter 9 Troubleshooting and Maintenance

Cisco Unified IP Phone Resets Unexpectedly

If you are experiencing problems with the voice network, you should investigate whether an existing problem is simply being exposed.

Verifying DHCP Settings

Follow this process to help determine if the phone has been properly configured to use DHCP:

1.Verify that you have properly configured the phone to use DHCP. See the “Network Configuration Menu” section on page 4-7for more information.

2.Verify that the DHCP server has been set up properly.

3.Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.

Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.

Checking Static IP Address Settings

If the phone has been assigned a static IP address, verify that you have entered the correct settings. See the “Network Configuration Menu” section on page 4-7for more information.

Verifying Voice VLAN Configuration

If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.

Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts with the VLAN” section on page 2-3for details.

 

 

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

 

 

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Cisco Systems 7970G manual Verifying Dhcp Settings, Checking Static IP Address Settings, Verifying Voice Vlan Configuration