Chapter 9 Troubleshooting and Maintenance

General Troubleshooting Tips

General Troubleshooting Tips

Table 9-2provides general troubleshooting information for the Cisco Unified IP Phone.

Table 9-2

Cisco Unified IP Phone Troubleshooting

 

 

 

 

 

 

Summary

 

 

Explanation

 

 

 

 

Daisy-chaining IP phones

Daisy chaining (connecting an IP phone to another IP phone

 

 

 

 

through the access port) is not supported. Each IP phone should

 

 

 

 

directly connect to a switch port.

 

 

 

 

 

Poor quality when calling digital cell

 

In Cisco Unified CallManager, you can configure the network

 

phones using the G.729 protocol

 

to use the G.729 protocol (the default is G.711). When using

 

 

 

 

G.729, calls between an IP phone and a digital cellular phone

 

 

 

 

will have poor voice quality. Use G.729 only when absolutely

 

 

 

 

necessary.

 

 

 

 

 

 

Prolonged broadcast storms cause IP

 

A prolonged Layer 2 broadcast storm (lasting several minutes)

 

phones to reset, or be unable to make

 

on the voice VLAN may cause IP phones to reset, lose an active

 

or answer a call

 

 

call, or be unable to initiate or answer a call. Phones may not

 

 

 

 

come up until a broadcast storm ends.

 

 

 

 

 

Moving a network connection from

 

If you are powering your phone through the network

 

the phone to a workstation

 

connection, you must be careful if you decide to unplug the

 

 

 

 

phone’s network connection and plug the cable into a desktop

 

 

 

 

computer.

 

 

 

 

 

 

 

 

 

 

 

 

Caution

The computer’s network card cannot receive power

 

 

 

 

 

 

through the network connection; if power comes

 

 

 

 

 

 

through the connection, the network card can be

 

 

 

 

 

 

destroyed. To protect a network card, wait 10

 

 

 

 

 

 

seconds or longer after unplugging the cable from

 

 

 

 

 

 

the phone before plugging it into a computer. This

 

 

 

 

 

 

delay gives the switch enough time to recognize that

 

 

 

 

 

 

there is no longer a phone on the line and to stop

 

 

 

 

 

 

providing power to the cable.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

 

OL-11524-01

9-15

 

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Cisco Systems 7970G manual General Troubleshooting Tips, Summary Explanation