Cisco Unified IP Phones 7970G/7971G-GE
Page
Page
Page
N T E N T S
Products
Adding Phones with Cisco Unified CallManager Administration
Vii
Disabling a Headset
Viii
Customizing and Modifying Configuration Files
Configuring a Custom Background Image
Troubleshooting and Maintenance
Monitoring the Voice Quality of Calls
Xii
Xiii
Xiv
Overview
Audience
Organization
Xvi
Cisco Unified IP Phones 7970G/7971G-GE
Cisco Unified CallManager Administration
Related Documentation
Xvii
Cisco.com
Troubleshooting
Obtaining Documentation
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Xix
Reporting Security Problems in Cisco Products
For emergencies only security-alert@cisco.com
Product Alerts and Field Notices
Obtaining Technical Assistance
Xxi
Cisco Technical Support & Documentation Website
Xxii
Submitting a Service Request
Definitions of Service Request Severity
Xxiii
Obtaining Additional Publications and Information
Xxiv
Boldface font
Document Conventions
Convention Description
Italic font
Italic screen font
Xxvi
Waarschuwing Belangrijke Veiligheidsinstructies
Varoitus Tärkeitä Turvallisuusohjeita
Xxvii
Warnung Wichtige Sicherheitshinweise
Avvertenza Importanti Istruzioni Sulla Sicurezza
Xxviii
Aviso Instruções Importantes DE Segurança
Xxix
Varning! Viktiga Säkerhetsanvisningar
Xxx
Xxxi
GEM Disse Anvisninger
Xxxii
Xxxiii
Xxxiv
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 7970G/7971G-GE
Cisco Unified IP Phone
Page
OL-11524-01
What Networking Protocols Are Used?
Networking Protocol Purpose Usage Notes
Unified CallManager System Guide
Authentication on Cisco Unified IP
Refer to the Supporting
Phones section on page 1-18 for
Network Configuration section on
Understanding the SIP Protocol
Related Topics
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Refer to Cisco Unified CallManager Security
Understanding Security Features for Cisco Unified IP Phones
Topic Reference
Guide
Topic Reference
Overview of Supported Security Features
Feature Description
More information, see the Device Configuration Menu
Authentication on Cisco Unified IP Phones section on
Select Security Configuration
Identifying Encrypted and Authenticated Phone Calls
Procedure
Understanding Security Profiles
Supporting 802.1X Authentication on Cisco Unified IP Phones
Related Topic
Required Network Components
OL-11524-01
Security Restrictions
OL-11524-01
CallManager Administration
Task Purpose For More Information
CallManager System Guide
Refer to Cisco Unified
See the Configuring Softkey
See the Setting Up Services
Templates section on
Installing Cisco Unified IP Phones
See the Adding Users to
Cisco Unified CallManager
Page
See the Adjusting
See the Providing Power
See the Installing
Placement of the Cisco
SettingsNetwork Configuration
IP Phone 7970 Guide
OL-11524-01
A P T E R
OL-11524-01
Telephony Features Available for the Phone,
Vlan
Providing Power to the Phone
Power Guidelines
Phone Power Consumption and Display Brightness
Power Type Guidelines
Brightness
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
SIP Dial Rules
Step Description Related Topics
Unified CallManager
Security Guide
Understanding
Files,
Adding Phones to the Cisco Unified CallManager Database
Requires MAC Method Address?
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and Taps
Adding Phones with BAT
MAC Address of a Cisco Unified IP Phone section on
Using Cisco Unified IP Phones with Different Protocols
See the Configuring Startup Network Settings section on
Converting a New Phone from Sccp to SIP
Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
Deploying a Phone in an Sccp and SIP Environment
Determining the MAC Address of a Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
Cisco Unified CallManager Configuration
Before You Begin
Network Requirements
Safety
Setting Up the Cisco Unified IP Phone Before You Begin
Network and Access Ports
Network and Access Ports, Handset, Speakerphone, Headset,
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
Http//plantronics.com
Using External Devices with Your Cisco Unified IP Phone
See the Providing Power to
Installing the Cisco Unified IP Phone
Procedure Reference
See the Headset section on
See the Network and Access
Ports section on page 3-5 for
130055
Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Placement on the Desktop
Securing the Phone with a Cable Lock
See -2 below
Mounting the Phone to the Wall
Before You Begin
Verifying the Phone Startup Process
Parts Used in Wall Mounting the Cisco Unified IP Phone
OL-11524-01
Configuring Startup Network Settings
Settings on the Cisco Unified IP Phone
Before You Begin
From the phone, press the Settings Security Configuration
OL-11524-01
Configuring Settings on Cisco Unified IP Phone
Related Topics
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Overview of Options Configurable from a Phone
Category Description
Network Configuration Menu
Values section on
Option Description To Change
Security Configuration Menu section
Refer to Cisco Unified CallManager
Option Description To Change
Vlan ID
Scroll to the Dhcp Address
Option Description To Change
PC Vlan
Device Configuration Menu
CallManager Configuration Menu
State
Blank
Unified CallManager Security Guide
Designation Description
Device Pool
CallManager Security Guide
Device Device Settings
SIP Configuration Menu
SIP General Configuration Menu, Line Settings Menu,
SIP Profile
Usecallmanager
Line Settings Menu
Call Preferences Menu
This option can also be
Http Configuration Menu
URL
Locale Configuration Menu
Configuration Menu,
UI Configuration Menu
NTP Configuration Menu
Incoming call on the same line when
Media Configuration Menu
Administration System Enterprise
Parameters
Enabled or disabled for the phone. If
Whose phone has the Recording Tone
Receives. The remote party is the party
Power Save Configuration Menu
Ethernet Configuration Menu
Security Configuration Menu
Responses. Disabling the phone’s
QoS Configuration Menu
Network Configuration
WAN by storing images locally
Security Configuration Menu
Call Statistics Screen, Streaming Statistics,
CTL File Screen section on
List Screen section on
Cisco Unified CallManager Security
See the 802.1X Authentication
CTL File Screen
Status section on
Configuration Menu section on
Unlocking the CTL File
Trust List Screen
802.1X Authentication and Status
Authentication Device
Choose Settings Security
Configuration
Authentication
802.1X Authentication Real-Time Status
Configuring Features, Templates Services, and Users
Telephony Features Available for the Phone
Feature Description Configuration Reference
Administration Guide
Features and Services Guide
System Guide, Call Pickup
CallManager Features
System Guide
Changed Information Guide
Administration Guide, Call
Cisco Unified CallManager New
Release 5.11, Cisco Unified
Text, on the phone screen
DND
Features and Services Guide section
New and Changed Information
System Guide, Music on
Administration Guide, Music
Services Guide, Presence
CallManager System Guide, Cisco
Administration Guide , Cisco
Unified CallManager System
Creating Custom Phone
Rings section on
System Guide, Time-of-Day
Administration Guide, Time
Service Application Development
Refer to the Cisco Unified IP Phone
Configuring Corporate Directories and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Configuring Softkey Templates
Modifying Phone Button Templates
Setting Up Services
Adding Users to Cisco Unified CallManager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
User Management End User
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
Creating Custom Background Images
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
List.xml Example
Configuring a Custom Background Image
Configuring Wideband Headset Codec
Configuring the Idle Display
OL-11524-01
Page
Field Description
Field Description
OL-11524-01
A P T E R
Model Information Screen
CTL
See the Using Cisco Unified IP
Status Menu
Phones with Different Protocols
Status Messages Screen
Select Status Messages
Message Description Possible Explanation and Action
CallManager Administration section on
Network Configuration Menu section
Adding Phones with Cisco Unified
Unified CallManager Administration Guide
Authentication and Status section on
Settings Security Configuration
802.1X Authentication option on the phone
Address. See the Network Configuration
Message Description Possible Explanation and Action
Network Configuration Menu section on
Phone. See the Firmware Versions Screen
Section on page 7-15 to verify the phone
Device Phone
See the Network Configuration Menu
Section on page 4-7 section for details
Message Description Possible Explanation and Action
Network Statistics Screen
Select Network Statistics
PC port is in a link up state and has auto-negotiated
Firmware Versions Screen
Select Firmware Versions
Call Statistics Screen
Select Call Statistics
MOS LQK
Monitoring the Voice Quality of Calls section on
OL-11524-01
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Network Statistics, Device Logs, Streaming Statistics,
Http//IPaddress
Disabling and Enabling Web Page Access
Device Information
Choose Device Phone
UDI
Network Configuration
Network Configuration
Description
Description
Description
Network Statistics
Ethernet Information Area Items
Description
Device Logs
Streaming Statistics
MOS LQK
Streaming Statistics
Related Topics
Page
OL-11524-01
Troubleshooting and Maintenance
Resolving Startup Problems
Troubleshooting and Maintenance Resolving Startup Problems
Identifying Error Messages
Verifying IP Addressing and Routing
Cisco CallManager Serviceability
Choose Tools Control Center
Creating a New Configuration File
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying Voice Vlan Configuration
Eliminating DNS or Other Connectivity Errors
Verifying that the Phones Have Not Been Intentionally Reset
Checking Power Connection
Problem Possible Cause
802.1X Enabled on Phone but Not Authenticating
802.1X Not Enabled
General Troubleshooting Tips
Summary Explanation
Unlocking and Locking Options section on page 4-4 for
See the Call Statistics Screen section on page 7-16 for
Performing a Basic Reset, Performing a Factory Reset,
Halfduxcollisionexceedthreshold
Locking Options section on
Performing a Basic Reset
Operation Performing Explanation
Unlocking and Locking Options
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Condition
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
Website
Providing Information to Users Via a
How Users Access the Online Help System on the Phone
How Users Obtain Support for the Cisco Unified IP Phone
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Access a Voice Messaging System
Unified CallManager section on
How Users Configure Personal Directory
Click Next
Configuring the Synchronizer
OL-11524-01
P E N D I X B
Features
Cisco Unified IP Phone
CMC
Calling Features Cisco Unified IP Phone 7970G/7971G-GE
Cisco IP Phone Service Application
Development Notes for Release 4.13 or
Cisco Ipma User Guide
User Guide
Cisco CallManager Features and Services
Cisco CallManager Attendant Console
Cisco IP Phone Expansion Module
Supporting International Users
Adding Language Overlays to Phone Buttons
Installing the Cisco Unified CallManager Locale Installer
Technical Specifications
Specification Value or Range
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Access Port Connector
Pin Number Function
Numerics
IN-1
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7
IN-8
IN-9
IN-10
IN-11
IN-12
Vlan
IN-13
IN-14