Chapter 4 Common Questions about Cisco IP Phone Productivity Services
Why Can’t I Connect to MailView?
Can’t Connect To Mail Server
Q.) I received the error message:
Can’t connect to the Mail Server (ip Port: port). Change your setting in the Call Manager User pages.
A.) You may have specified incorrect URLs in the service parameters.
1.Go to your Cisco IP Phone Options Menu page and check that you entered the correct service parameters for URL1 or URL2 for access to the external mail server (see the “Subscribing to Cisco IP Phone Productivity Services” section on page
2.Check with your system administrator that the URLs that you entered contain the proper IMAP port number.
Note MailView uses URL1 and URL2 in the service description in Figure
3.Make any required corrections to the URLs in the Cisco IP Phone Options Menu page and click Subscribe.
UserName or Password Error
Q.) I know that my UserId and password are correct. Why does MailView give me this error?
Error UserName (user) and/or Password (pin) are incorrect.
A.)You are connected to the ip port but the mail server has rejected the password or PIN.
1.Verify that your current password is correct.
2.If you are still having problems, contact your system administrator.
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