Diagnostic Tests

See Section 2, Diagnostic Modes, for details about running diagnostic tests for the scanner and/or scale. If a problem is discovered during diagnostics, the scanner will provide feedback about the source of the problem. The remainder of this section describes these failure indications and includes troubleshooting flowcharts to help isolate the problem.

Diagnostic Procedures

Your Point-Of-Sale (POS) system may contain many components that operate as a system. Since almost all scanner or scale problems are caused by either the scanner, scale, POS terminal or communication links between them, these troubleshooting flowcharts focus on these compo- nents. Additionally, the optional Remote Scale Display, AC/DC Power Supply and their cables are potential problems addressed in this section.

The flowcharts provided in this section walk you through a diagnostic process that will isolate the failed component and instruct as to the corrective action required. Since internal scanner and scale components cannot be replaced by an operator or installer, most functional errors will require the assistance of a trained technical support person. However, if the problem is caused by faulty cable, power supply or remote display, you can fix the problem by replacing the defective component and complete the installation.

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Magellan® 8500 Scanner