Figure 4-4. Problem Isolation: Poor/No Reading

Have you verified that

all scan windows are clean

and scratch-free?

POOR/NO READING

START

Enter Scanner Diagnostic Mode by holding the Volume/Tone Push Button for 4 seconds (until first 3, and then 6 rapid tones are sounded) then release. Scan a known-good bar code.

Before proceeding, verify that bar code samples presented to scanner are of good quality and a symbology the scanner can read.

A good read is signified by one flash of the Green LED and a single beep1.

Does the scanner read NO the bar code satisfactorily

?

YES

Call Tech Support

Reset the scanner by holding down the Volume/Tone Push Button for 8 seconds.

If unexpected data

 

 

 

 

 

 

 

 

is being sent from

 

 

 

 

 

 

 

 

the host to the

Does the

 

Does the

 

scanner, consider

YES

YES

enabling the

scanner pass

scanner read

 

 

programmable

the data to

 

satisfactorily

 

feature Ignore Host

the POS

 

?

 

Commands to

?

 

 

 

 

 

debug the system.

NO

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DONE

Go to No Transmit to POS flowchart

Verify programmable parameters using the information and programming bar codes provided in Section

6.Check bar code symbology options and other configurable features.

Does the

YES

scanner read

 

DONE

 

satisfactorily

 

 

?

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshoot

 

 

the host or call

 

 

Tech Support.

 

 

 

 

 

 

 

1Green and Yellow LEDs and beeper indications are configurable features. Behavior may vary from that described here.

Product Reference Guide

4-9