Dell 900 Problems With Your Order , Product Informatio n

support.dell.com Getting Help 6-3

•Electronic Quote Service

apmarketing@dell.com (for Asian/Pacific countries only)

sales@dell.com

•Electronic Information Service

info@dell.com

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that

you have ordered. A recording prompts you for the information needed to locate and

report on your order. For the telephone number to call, refer to “Dell Contact Num-

bers” found later in this chapter.

Technical Support Service

Dell’s industry-leading hardware technical-support service is available 24 hours a day,

seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 per-

cent of all problems and questions are taken care of in just one toll-free call, usually in

less than 10 minutes. When you call, our experts can refer to records kept on your

Dell system to better understand your particular question. Our technical support staff

use computer-based diagnostics to provide fast, accurate answers to questions.

To co nt ac t D el l’s technical support service, first refer to the section titled “Before You

Call” and then call the number listed in “Dell Contact Numbers” found later in this

chapter.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incor-

rect billing, contact Dell for customer assistance. Have your invoice or packing slip

handy when you call. For the Customer Care telephone number to call, refer to “Dell

Contact Numbers” found later in this chapter.

Product Informatio n

If you need information about additional products available from Dell or if you would

like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For

the telephone number to call to speak to a sales specialist, refer to “Dell Contact

Numbers” found later in this chapter.

Contents

Main ____________________ Safety Instructions When Using Your Computer System Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge Preface About This Guide Warranty and Return Policy Information Other Documents You May Need Notational Conventions Notes, Notices, and Cautions Page Page Contents Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Installing Upgrades on the System Boar d . . . . . . . . . 2-1 Chapter 3 Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1 Chapter 4 Software Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Chapter 5 Checking Inside Your Computer . . . . . . . . . . . . . . . . . 5-1 Chapter 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Appendix C Beep Codes and System Messages . . . . . . . . . . . . . . . C -1 Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Index Figures Tables Page CHAPTER 1 Introduction Hardware Features Software Features Available Upgrades Padlock Ring Page CHAPTER 2 Installing Upgrades on the System Board Safety FirstFor You and Your Computer Installation Guideline s Removing and Replacing the Computer Cover Figure 2-1. Removing the Computer Cover Figure 2-2. Removing the Bezel Inside Your Computer Figure 2-3. Inside the Computer System Board Figure 2-4 shows the system board connectors and sockets, and Table 2-1 describes their functions. Figure 2-4. System Boa rd Features Table 2-1. System Board Connectors and Sockets Jumpers Passwo rd Jump er Table 2-2. Password Jumper Settings Processor Mode Jumper NVRAM Jumper Table 2-3. Processor Mode Jumper Settings Table 2-4. NVRAM Jumper Settings Boot-Block Select Jumper Removing and Replacing the Riser-Board Bracket Table 2-5. Boot-Block Jumper Settings Figure 2-5. Removing the Riser-Board Bracket PCI Expansion Card Upgrades Figure 2-6. PCI Expansion Card Figure 2-7. Riser Board PCI Expansion-Card Connectors Installing Expansion Cards Page Figure 2-10. Installing an Expansion Card Removing Expansion Cards Adding Memory Installing a DIMM Figure 2-11. Installing a DIMM Removing a DI MM Figure 2-12. Removing a DIMM Replacing the System Battery Figure 2-13. Drive Shelf Figure 2-14. System Battery and Battery Socket Page CHAPTER 3 Basic Troubleshooting Backing Up Data Files Installing Additional Hardwar e and Software DellWare Support Checking the Basics External Connections Page Page Page Page Page Diskette Drives Optical Drives Running the Dell Diagnostics Starting the Dell Diagnostics Page Dell Diagnostics Main Screen Figure 3-2. Dell Diagnostics Main Screen Using the Dell Diagnostics Menu Keys Device Group Device Test Versi ons Software Solutions Using the Power Management Features in Windows 98, Windows Me, and Windows 2000 Reinstalling Drivers Your Systems Drivers Using the Dell Dimension ResourceCD to Reinstall Drivers Temporarily Disabling the Virus-Scanning Program Resolving Software and Hardware Incompatibilities Windows 98 and Windows Me Windows 2000 Windows NT Reinstalling Windows 98 Page Reinstalling Windows Me Reinstalling Windows 2000 Page CHAPTER 5 Checking Inside Your Computer Expansion Cards Page Modem Network Cards System Memory Reseating DI MMs If Your Computer Gets Wet If Your Computer Is Damaged Page CHAPTER 6 Getting Help Technical Assistance Help Tools World Wide Web Automated Order-Status System Technical Support Service Problems With Your Order Product Informatio n Returning Items for Warranty Repair or Credit Before You Call Figure 6-1. Diagnostics Checklist Dell Contact Numbers Table 6-1. Dell Contact Numbers APPENDIX A System Specifications Table A-1. Technical Specifications Page Page Page Page Page APPENDIX B System Setup Program Entering the System Setup Program Using the System Setup Program Page System Setup Screens and Options Main Screen Figure B-1. Main Screen Menu Table B-2. Main Screen Menu Options Page Page Disk Drives Screen Figure B-4. Disk Drives Screen Menu Table B-5. Disk Drives Screen Menu Options IDE Primary Channel Master Submenu Onboard Peripherals Screen Figure B-6. Onboard Peripherals Screen Menu Table B-7. Onboard Peripherals Screen Menu Options Table B-7. Onboard Peripherals Screen Menu Options (continued) Boot Options Screen Figure B-7. Boot Options Screen Menu Table B-8. Boot Options Screen Menu Options Table B-8. Boot Options Screen Menu Options (continued) Page System Security Screen Figure B-9. System Security Screen Menu Table B-10. System Security Screen Menu Options Advanced Options Screen Memory/Cache Options Submenu Figure B-11. Memory/Cache Options Submenu Table B-12. Memory/Cache Options Submenu Options PnP/PCI Options Submenu Figure B-12. PnP/PCI Options Submenu Table B-13. PnP/PCI Options Screen Submenu Options Disabling a Forgotten Password Table B-13. PnP/PCI Options Screen Submenu Options (continued) Clearing NVRAM Page APPENDIX C Beep Codes and System Messages POST Beep Codes Table C-1. POST Beep Codes System Messages Table C-2. System Messages Table C-1. POST Beep Codes (continued) Page Page Page Page APPENDIX D Regula tory No tices VCCI Notice (Japan Only) Class A ITE VCCI-A Figure D-1. VCCI Class A ITE Regu latory Mark Class B ITE Figure D-2. VCCI Class B ITE Regulatory Mark Battery Disposal Page Index A B C D E F G H J K M N O R S T U V W