Diagnostics Checklist | Dell 900 guide

Diagnostics Checklist

Name: ______________________________________________________________Date:

Address: ________________________________________________________Phone number: _________________

Service tag (bar code on the back of the computer): _________________________________________________

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version: ____________________________________________________________________

Peripherals: ____________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Expansion cards:_________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Are you connected to a network?		yes

Network, version, and network card:

no

Programs and versions:___________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Refer to your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code: ______________________________________________________

Description of problem and troubleshooting procedures you performed:

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Figure 6-1. Diagnostics Checklist

support.dell.com

Getting Help

6-5

Image 79

Dell 900 manual Diagnostics Checklist

Contents

Reference and Troubleshooting Guide Page When Using Your Computer System Safety Instructions Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May Need Typographical Conventions No boot device available Xii Contents Software Solutions Basic Troubleshooting Getting Help Checking Inside Your Computer Index Figures Tables Xviii Introduction Hardware FeaturesPage Padlock Ring Available Upgrades Padlock Ring Safety First-For You and Your Computer Installing Upgrades on the System Board Removing and Replacing the Computer Cover Installation Guidelines Removing the Computer Cover Removing the Bezel Inside Your Computer Inside the Computer System Board System Board Features System Board Connectors and Sockets Jumpers Password Jumper Processor Mode Jumper Removing and Replacing the Riser-Board Bracket Boot-Block Select Jumper Removing the Riser-Board Bracket PCI Expansion Card PCI Expansion Card Upgrades Click the Device Manager tab Installing Expansion CardsResources tab Removing the Filler-Bracket Cap 10. Installing an Expansion Card Removing Expansion Cards Adding Memory 11. Installing a Dimm Installing a Dimm 12. Removing a Dimm Removing a Dimm Replacing the System Battery 13. Drive Shelf 14. System Battery and Battery Socket Page Installing Additional Hardware and Software Basic TroubleshootingBacking Up Data Files DellWare Support Checking the BasicsExternal Connections Start-Up Routine Power Monitor Environmental Factors Basic Troubleshooting Modem Speakers Network Cards Optical Drives Diskette Drives Basic Troubleshooting Starting the Dell Diagnostics Devices to Test Diagnostics Menu Dell Diagnostics Main Screen Highlight Select Devices to Test in the Diagnostics Menu Using the Dell DiagnosticsMenu Test KeysDevice Group Device Using the Power Management Features Windows 98, Windows Me, Software Solutions Http//support.dell.com Reinstalling Drivers Your System’s Drivers Using the Dell Dimension ResourceCD to Reinstall DriversWelcome Dell System Owner screen appears Resolving Software and Hardware Incompatibilities Temporarily Disabling the Virus-Scanning Program Windows Double-clickRefresh Windows OS Reinstalling Windows Click I accept the Agreement, and then click Next Click Next in the Welcome to Windows Me window Reinstalling Windows Me Reinstalling Windows Computer automatically restarts Expansion Cards Checking Inside Your Computer Expansion-Card Installation Modem Network Cards Reseating DIMMs System Memory If Your Computer Gets Wet If Your Computer Is Damaged Insert the Dell Dimension ResourceCD into the optical drive Technical Assistance Getting Help Support@us.dell.com Help ToolsWorld Wide Web Ftp.dell.com Automated Order-Status System Problems With Your OrderTechnical Support Service Product Information Before You Call Returning Items for Warranty Repair or Credit Diagnostics Checklist Diagnostics Checklist Japan Dell Contact NumbersWeb site http//support.jp.dell.com Table A-1. Technical Specifications System Specifications System clock or 100 MHz matches external bus speed Drives Green Environmental Page Entering the System Setup Program System Setup ProgramUsing the System Setup Program Table B-1. System Setup Navigation Keys System Setup Screens and Options Main Screen System Information Screen Product Information Screen Disk Drives Screen 44 MB, 3.5-inch default 2.88 MB, 3.5-inch720 KBInch or None Ultra Mode 2, Ultra Mode 3, Ultra Mode 4, or Disabled Multiword 1, Multiword 2, Ultra Mode 0, Ultra ModeDVD-ROM, or None IRQ Onboard Peripherals Screen Disabled Setting Enabled default and Disabled Boot Options ScreenIDE CD-ROM Enabled default or Disabled EnabledYour computer without technical assistance Date and Time Screen Protect Boot Sector Normal default, Write Protect All Sectors, and WriteSystem Security Screen Advanced Options Screen 5X, 5X, 5.5X, 6X, 6.5X, 7X, 7.5X, or System default or Add-on Card PnP/PCI Options Submenu 256 MB Disabling a Forgotten PasswordOff, and Last State Clearing Nvram Page Beep Codes and System Messages Update Bios withPost Beep Codes Run the System Board Devices System Messages Expansion ROM Xxx Press Del Page Regulatory Notices Class a ITE Vcci Notice Japan Only Class B ITE Battery DisposalPage Index Reinstalling from Dell Dimension ResourceCD Nvram Page Technical assistance obtaining