Dell Contact Numbers, Japan | Dell 900 manual

Dell Contact Numbers

Table 6-1 provides area codes and telephone numbers for each department or service available in Japan.

Table 6-1. Dell Contact Numbers

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Num-
	ber

Japan	Technical Support (Server)
(Kawasaki)			toll free: 0120-1984-35
	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .	toll free: 0120-1984-35
	Technical Support (Dimension™ and Inspiron™)
	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .	toll free: 0120-1982-26
	Technical Support Outside of Japan (Dimension and Inspiron)
	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	81-44	. . . . . . . . . . 520-1435
	Technical Support (Dell Precision™, OptiPlex™, and Latitude™)
	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .	toll free: 0120-1984-33
	Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude)
	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	81-44	. . . . . . . . . .556-3894
	Customer Care	. 044	. . . . . . . . . .556-4240
	24-Hour Automated Order Status Service	. 044	. . . . . . . . . . 556-3801
	Home and Small Business Group Sales	. 044	. . . . . . . . . .556-3344
	Individual User	. 044	. . . . . . . . . . 556-1760
	Preferred Accounts Division Sales
	(over 400 employees)	. 044	. . . . . . . . . .556-3433
	Large Corporate Accounts Sales
	(over 3500 employees)	. 044	. . . . . . . . . .556-3430
	Business Sales Division (up to 400 employees) .	. 044	. . . . . . . . . . 556-1465
	Government, Education, and Medical Sales . . . .	. 044	. . . . . . . . . .556-3345
	Dell Global Japan	. 044	. . . . . . . . . .556-3469
	Faxbox Service	. 044	. . . . . . . . . .556-3490
	Switchboard	. 044	. . . . . . . . . .556-4300
	Web site: http://support.jp.dell.com

6-6 Dell Dimension 900 System Reference and Troubleshooting Guide

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Dell 900 manual Dell Contact Numbers, Japan, Web site http//support.jp.dell.com

Contents

Reference and Troubleshooting Guide Page Safety Instructions When Using Your Computer System Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge About This Guide Warranty and Return Policy InformationPreface Other Documents You May Need Notational Conventions No boot device available Typographical Conventions Xii Contents Basic Troubleshooting Software Solutions Checking Inside Your Computer Getting Help Index Figures Tables Xviii Hardware Features IntroductionPage Available Upgrades Padlock Ring Padlock Ring Installing Upgrades on the System Board Safety First-For You and Your Computer Installation Guidelines Removing and Replacing the Computer Cover Removing the Computer Cover Inside Your Computer Removing the Bezel Inside the Computer System Board Features System Board System Board Connectors and Sockets Password Jumper Jumpers Processor Mode Jumper Boot-Block Select Jumper Removing and Replacing the Riser-Board Bracket Removing the Riser-Board Bracket PCI Expansion Card Upgrades PCI Expansion Card Resources tab Installing Expansion CardsClick the Device Manager tab Removing the Filler-Bracket Cap 10. Installing an Expansion Card Adding Memory Removing Expansion Cards Installing a Dimm 11. Installing a Dimm Removing a Dimm 12. Removing a Dimm Replacing the System Battery 13. Drive Shelf 14. System Battery and Battery Socket Page Backing Up Data Files Basic TroubleshootingInstalling Additional Hardware and Software External Connections Checking the BasicsDellWare Support Power Start-Up Routine Environmental Factors Monitor Basic Troubleshooting Speakers Modem Network Cards Diskette Drives Optical Drives Basic Troubleshooting Starting the Dell Diagnostics Devices to Test Dell Diagnostics Main Screen Diagnostics Menu Menu Using the Dell DiagnosticsHighlight Select Devices to Test in the Diagnostics Menu Keys Device GroupDevice Test Software Solutions Using the Power Management Features Windows 98, Windows Me, Reinstalling Drivers Http//support.dell.com Welcome Dell System Owner screen appears Using the Dell Dimension ResourceCD to Reinstall DriversYour System’s Drivers Temporarily Disabling the Virus-Scanning Program Resolving Software and Hardware Incompatibilities Windows Reinstalling Windows Double-clickRefresh Windows OS Click I accept the Agreement, and then click Next Reinstalling Windows Me Click Next in the Welcome to Windows Me window Reinstalling Windows Computer automatically restarts Checking Inside Your Computer Expansion Cards Expansion-Card Installation Modem Network Cards System Memory Reseating DIMMs If Your Computer Gets Wet If Your Computer Is Damaged Insert the Dell Dimension ResourceCD into the optical drive Getting Help Technical Assistance Help Tools World Wide WebFtp.dell.com Support@us.dell.com Problems With Your Order Technical Support ServiceProduct Information Automated Order-Status System Returning Items for Warranty Repair or Credit Before You Call Diagnostics Checklist Diagnostics Checklist Web site http//support.jp.dell.com Dell Contact NumbersJapan System Specifications Table A-1. Technical Specifications System clock or 100 MHz matches external bus speed Drives Green Environmental Page Using the System Setup Program System Setup ProgramEntering the System Setup Program Table B-1. System Setup Navigation Keys System Setup Screens and Options Main Screen System Information Screen Product Information Screen Inch or None 44 MB, 3.5-inch default 2.88 MB, 3.5-inch720 KBDisk Drives Screen DVD-ROM, or None Multiword 1, Multiword 2, Ultra Mode 0, Ultra ModeUltra Mode 2, Ultra Mode 3, Ultra Mode 4, or Disabled Onboard Peripherals Screen IRQ Setting Disabled IDE CD-ROM Boot Options ScreenEnabled default and Disabled Your computer without technical assistance EnabledEnabled default or Disabled Date and Time Screen System Security Screen Normal default, Write Protect All Sectors, and WriteProtect Boot Sector Advanced Options Screen System default or Add-on Card 5X, 5X, 5.5X, 6X, 6.5X, 7X, 7.5X, or PnP/PCI Options Submenu Off, and Last State Disabling a Forgotten Password256 MB Clearing Nvram Page Post Beep Codes Update Bios withBeep Codes and System Messages System Messages Run the System Board Devices Expansion ROM Xxx Press Del Page Regulatory Notices Vcci Notice Japan Only Class a ITE Battery Disposal Class B ITEPage Index Reinstalling from Dell Dimension ResourceCD Nvram Page Technical assistance obtaining