Dell 900 manual Returning Items for Warranty Repair or Credit, Before You Call

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.

2.Include a copy of the invoice and a letter describing the reason for the return.

3.Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.

4.Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit.

5.Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

Remember to fill out the Diagnostics Checklist (Figure 6-1). If possible, turn on your system before you call Dell for technical assistance, and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available.

CAUTION: If you need to remove the computer covers, be sure to first dis- connect the computer system’s power and modem cables from all electrical outlets.

6-4 Dell Dimension 900 System Reference and Troubleshooting Guide