Printout problems
The font selected with software commands won’t print.
The selected font is not supported by your printer. Be sure you
have installed the correct font. See Appendix D for more
information.
Some or all of the printout is garble d or printed as asterisks
If you use the Remote Control Panel, check whether any
Remote Control Panel settings have been changed by another
user.
Make sure that both ends of the interface cable are plugged in
securely.
Make sure you use a double-shielded, twisted-pair interface
cable no longer than six feet in length.
If you are using a serial interface, set the parity, baud rate,
number of data bits, and number of stop bits to match the
computer.
The Image Optimum setting may be set to AUTO or ON. If it
is, fonts other than you expect may be printed to increase the
printing speed. Turn the Image Optimu m setting off on the
Printer Setup menu in the Remote Control Panel utility.
The emulation setting for that port may not be correct. Specify
the emulation mode with the Remote Control Panel utility.
If the printer still does not print correctly, contact your dealer
or a qualified service person.
R
Ktwk rev.C
Reference Guide
A5 size Chapter 6
’97/12/24 DR, pass 0
Troubleshooting and Maintenance 6-15