Device Not Available, Device IP Error | Faber M640, M1600, M1024

Device Not Available

A red X over the GigE server tray icon indicates that the Genie device is not found. This indicates either a major camera fault or condition such as disconnected power, or a network issue where there is no communication.

•Review the section "Installation Overview & Preparations" on page 18 to verify required installation steps.

•See "Verifying Network Parameters" on page 115 to review networking details.

•See "VPN Driver Interference" on page 115 if using Genie Framework previous to release 1.20.

Device IP Error

The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to identify and correct the condition.

•"GigE Server Warning Example 1a: IP error with multiple NICs" on page 103

•"GigE Server Warning Example 1b: IP error with multiple NICs" on page 104

•"GigE Server Warning Example 2: Subnet Mask or IP error" on page 105

•"GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled" on page 105

Device Available but with Operational Issues

A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:

•"Firmware Updates" on page 106

•"Power Failure During a Firmware Update–Now What?" on page 107

•"Streaming Error" on page 107

•"Test a Genie Using Internal Test Patterns" on page 109

•"Cabling and IP Configuration Issues" on page 109

•"Grab has Random Bad Data or Noise" on page 110

•"Laptop Computer Networking Issues" on page 111

•"Ethernet Switch Issues" on page 113

•"Multiple Camera Issues" on page 113

•"Camera Exposure Issues" on page 114

102 • Troubleshooting

Genie Monochrome Series-GigE Vision Camera

Image 104

Faber M640, M1600, M1024, M1400 Device Not Available, Device IP Error, Device Available but with Operational Issues

Contents

Genie Monochrome Series Genie Framework M640 M1024 M1400 M1600 CA-GENM-MUM00 Contents Ynchronization T Iming Sapera Camexpert Guide Dalsa Contact Information Genie Monochrome Series Overview Description Genie Application Advantages Camera Sensor Size Resolution Genie Cables & Accessories sold separately Product numberProduct Part Numbers Fps Product Number Camera Performance Specifications Supported Industry Standards Genie Sensor OverviewCertifications RoHS Genie M640-1/2 Specifications Item / Feature Specification Genie M640-1/3 Specifications Genie M1024 Specifications Genie M1400 Specifications ICX267AL Genie M1600 Specifications GenICam Environment Application Development OverviewSapera LT Library with optional Processing Page Installing the Genie Camera Supported Network ConfigurationsUsing Genie with Ethernet Switches GigE Network Adapter Guideline Network and Computer Overview Installation Overview & PreparationsUsing Genie with a Vlan Ethernet Switch Sapera LT Library Installation Installation Overview GigE Server Verification Genie CD Package InstallationProcedure Connectors Connect the Genie Camera Status LED Codes LED State Definition GigE Server Status Genie IP Configuration SequenceTypical LED States on Power Up Optimizing the Network Adapter used with Genie Increasing Adapter Buffers and Jumbo Frames Select NIC Advanced Configuration Properties Receive Descriptors Running the Network Configuration Tool Jumbo Frames Updating Genie Firmware Page Quick Test with CamExpert About the User-Defined Camera Name Camera and Sensor Information Access Via CamExpertOperational Reference Power-up Configuration Read Only ParametersUser Set Parameters Parameter Description Sapera Camera Information via Sapera LT or GenICam Applications Sensor Controls Sensor Parameters Controls Via CamExpert Controls on Gain and Black Level Controls Vertical Lines M640 M1024 M1400 Acquired Partial Scan-Window ROIPartial Scan vertical cropping Partial Scan horizontal cropping Window ROI Window ROI Control via Sapera LT or GenICam Applications CamExpert Image Buffer and ROI Parameters Binning Trigger Modes Binning Control via Sapera LT or GenICam Applications Exposure Controls Free-running Programmable Exposure External Trigger Programmable Exposure External Trigger Level-controlled Exposure Exposure Controls via Sapera LT or GenICam Applications Synchronous Mode Synchronization Timing Reset Mode Synchronization Mode via Sapera LT or GenICam Applications CamExpert I/O Controls Dialog Parameter Description General Inputs External Input Signal Opto-coupler & Debounce CircuitGeneral Inputs Settings Via CamExpert Input Controls via Sapera LT or GenICam Applications TriggerSelector = not used General Outputs Settings via CamExpert Strobe and General Outputs Open and Close Output Settings Strobe On Start of Exposure Event Mode Pulse On Valid Trigger Event Mode Pulse On Invalid Trigger Event Mode Pulse On Start of Readout Event Mode Pulse On End of Readout Event Mode Pulse On End of Acquisition Event Mode Pulse On Input 1 or Input 2 Event Modes Lookup Table LUT Genie Processing FeaturesOutput Control via Sapera LT or GenICam Applications LUT Control via Sapera LT or GenICam Applications Sapera++ classes used Flat Field Correction Calibration Procedure Flat Field Image Shading Correction CamExpert Flat Field Calibration Menu Using Flat Field Correction Vertical Image FlipHorizontal Internal Image Test Patterns Genie test patterns are Sapera Callbacks EventsTest Image Select via Sapera LT or GenICam Applications Event Selection via GenICam Applications Transfer Event Name Description Network Controls & GigE Vision Parameters CamExpert GigE Vision Parameters Network Controls via Sapera LT or GenICam Applications Genie Power-up Configuration ROI Accessing Features with Sapera++ LT Sapera Supported Features ListPower-up Control via Sapera LT or GenICam Applications Feature Type String Feature Type EnumFeature Name Access Type Value Feature Name Access Type Values LUTFormat Feature Type INT32 Feature Name Access Type Exponent Sample Value Feature Type Bool Feature Interdependence Diagrams Trigger Enable True Trigger Enable False Horizontal Binning Output SelectorVertical Binning Network Configuration Mode Pixel FormatPage Link-Local Address LLA IP Configuration Mode DetailsNetwork Tools Dhcp Dynamic Host Configuration Protocol Persistent IP Network Configuration Tool Quick Genie Network Configuration System Information and Configuration Network Card Information and Configuration NIC IP and Network Imaging Driver Assignment Recovering a Camera with an Unknown Persistent IP To recover a Genie Sapera GigE Server Details Creating a Status Report Status Window Description Using CamExpert with Genie Monochrome Cameras Sapera CamExpert Guide CamExpert Panes CamExpert LUT Controls Software trigger button Bit Invert LUT Technical Specifications Mechanical Specifications Pin Direction Genie Signal see details below ConnectorsPin Hirose Connector Signal Details Input Electrical Parameter Description Value Genie Signal Electrical DetailsExternal Inputs RJ45 LAN Ethernet Connector Details External OutputsOutput Electrical Parameter Description Value Network Connection Network Activity Camera Status LED Optical ConsiderationsIllumination Light Sources Magnification and Resolution FiltersLens Modeling Primary Points in a Lens System Protecting Against Dust, Oil and Scratches Sensor Handling InstructionsElectrostatic Discharge and the CCD Sensor Cleaning the Sensor Window Environment Ruggedized RJ45 Ethernet Cables Host PC System Ethernet Switch RequirementsComputer Requirements for Genie Cameras Ethernet to Fiber-Optic Interface Requirements EC & FCC Declaration of Conformity Overview TroubleshootingProblem Type Summary Device Not Available Device IP ErrorDevice Available but with Operational Issues Installation Issues and Functional Problems GigE Server Warning Example 1a IP error with multiple NICs GigE Server Warning Example 1b IP error with multiple NICs GigE Server Warning Example 2 Subnet Mask or IP error GigE Server Warning Example 3 Filter Driver CorSnid Disabled Device Available with Operational Issues Firmware Updates Disabling Windows Firewall Power Failure During a Firmware Update-Now What?Streaming Error No Acquisition with a Timeout Message Turning Windows Firewall Off Streaming Video grab Issues Test a Genie Using Internal Test PatternsCabling and IP Configuration Issues Grab has Random Bad Data or Noise Case Grab Remains BlackGrab has Random Bad Data or Noise Laptop Computer Networking Issues Configuration Recommendations with Laptops Problems when Changing the Laptop NIC Problems with Disconnecting NICs Ethernet Switch IssuesMultiple Camera Issues Camera Exposure Issues No camera exposure when expected Verifying Network Parameters VPN Driver Interference Troubleshooting Genie Monochrome Series-GigE Vision Camera International/Canada Dalsa Contact InformationGenie Sales Information Genie Technical Support Glossary of Terms Acquiring an image frame SAT Glossary of Terms Genie Monochrome Series-GigE Vision Camera Index Genie Monochrome Series-GigE Vision Camera Index Index Genie Monochrome Series-GigE Vision Camera Genie Monochrome Series-GigE Vision Camera Index