Manuals / Brands / Photography / Security Camera / Faber / Photography / Security Camera

Faber M1024, M1400, M1600, M640 Device Not Available , Device IP Error , Device Available but with Operational Issues

1 127

Download 127 pages, 2.81 Mb

102 • Troubleshooting Genie Monochrome Series-GigE Vision Camera

Device Not Available

A red X over the GigE server tray icon indicates that the Genie device is not found. This indicates either a major

camera fault or condition such as disconnected power, or a network issue where there is no communication.

• Review the section "Installation Overview & Preparations" on page 18 to verify required installation steps.

• See "Verifying Network Parameters" on page 115 to review networking details.

• See "VPN Driver Interference" on page 115 if using Genie Framework previous to release 1.20.

Device IP Error

The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to

identify and correct the condition.

• "GigE Server Warning Example 1a: IP error with multiple NICs" on page 103

• "GigE Server Warning Example 1b: IP error with multiple NICs" on page 104

• "GigE Server Warning Example 2: Subnet Mask or IP error" on page 105

• "GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled" on page 105

Device Available but with Operational Issues

A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning

cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:

• "Firmware Updates" on page 106

• "Power Failure During a Firmware Update–Now What?" on page 107

• "Streaming Error" on page 107

• "Test a Genie Using Internal Test Patterns" on page 109

• "Cabling and IP Configuration Issues" on page 109

• "Grab has Random Bad Data or Noise" on page 110

• "Laptop Computer Networking Issues" on page 111

• "Ethernet Switch Issues" on page 113

• "Multiple Camera Issues" on page 113

• "Camera Exposure Issues" on page 114

Contents

Main Genie Monochrome Series Camera Users Manual GigE Vision Area Scan Camera *CA-GENM-MUM00* Contents Page Page Page Genie Monochrome Series Overview Description Genie Application Advantages Product Part Numbers Camera Performance Specifications Certifications Supported Industry Standards Genie Sensor Overview Genie M640-1/2 Specifications Genie M640-1/2 Responsivity Genie M640-1/3 Specifications Genie M640-1/3 Responsivity Genie M1024 Specifications Genie M1024 Responsivity Genie M1400 Specifications Genie M1400 Responsivity Genie M1600 Specifications Genie M1600 Responsivity Application Development Overview Sapera LT Library with optional Processing Sapera LT Genie Framework Ethernet cable GenICam Environment Page Installing the Genie Camera Warning! (Grounding Instructions) GigE Network Adapter Guideline Supported Network Configurations Using Genie with Ethernet Switches Installation Overview & Preparations Network and Computer Overview Installation Overview Sapera LT Library Installation Genie CD Package Installation Procedure GigE Server Verification Connect the Genie Camera Connectors Status LED Codes Typical LED States on Power Up Genie IP Configuration Sequence GigE Server Status Optimizing the Network Adapter used with Genie Increasing Adapter Buffers and Jumbo Frames Select NIC Advanced Configuration Properties Receive Descriptors Jumbo Frames Running the Network Configuration Tool Updating Genie Firmware Page Quick Test with CamExpert About the User-Defined Camera Name Operational Reference Camera and Sensor Information Access Via CamExpert Read Only Parameters User Set Parameters Power-up Configuration Camera Information via Sapera LT or GenICam Applications Sensor Controls Sensor Parameters: Controls Via CamExpert Read Only Parameters User Set Parameters Parameter Description Gain and Black Level Controls () OffsetGainExposureOutputData + =* )log(20: multiplierGainwhere = Partial ScanWindow ROI Partial Scan (vertical cropping) Maximum Frame Rate Examples Partial Scan (horizontal cropping) Window ROI Window ROI Control via Sapera LT or GenICam Applications CamExpert Image Buffer and ROI Parameters Binning Binning Control via Sapera LT or GenICam Applications Trigger Modes Exposure Controls Free-running Programmable Exposure External Trigger Programmable Exposure External Trigger Level-controlled Exposure Exposure Controls via Sapera LT or GenICam Applications Synchronization Timing Synchronous Mode Reset Mode Synchronization Mode via Sapera LT or GenICam Applications CamExpert I/O Controls Dialog General Inputs External Input Signal Opto-coupler & Debounce Circuit General Inputs: Settings Via CamExpert Input Controls via Sapera LT or GenICam Applications Strobe and General Outputs General Outputs: Settings via CamExpert Open and Close Output Settings Strobe On Start of Exposure Event Mode Page Page Page Output Control via Sapera LT or GenICam Applications Genie Processing Features Lookup Table (LUT) . . . Output Circuit Programmed as Invert Function LUT Control via Sapera LT or GenICam Applications Sapera++ classes used: Flat Field (Image Shading) Correction Flat Field Correction Calibration Procedure Flat Field Calibration Window Page Using Flat Field Correction Flat Field Correction Control via Sapera LT or GenICam Applications Image Flip Horizontal Horizontal Flip Vertical Mount Genie Upside Down Horizontal Flip Internal Image Test Patterns The Genie test patterns are: Test Image Select via Sapera LT or GenICam Applications Events Sapera Callbacks Event Selection via GenICam Applications Network Controls & GigE Vision Parameters CamExpert GigE Vision Parameters Parameter Description Network Controls via Sapera LT or GenICam Applications Genie Power-up Configuration Power-up Control via Sapera LT or GenICam Applications Sapera Supported Features List Accessing Features with Sapera++ LT Feature Type STRING Feature Name Access Type Value Feature Type ENUM Feature Name Access Type Values Page Feature Type INT32 Feature Type BOOL Feature Interdependence Diagrams Genie Monochrome Series-GigE Vision Camera Operational Reference 73 Trigger Enable - TRUE Trigger Enable - FALSE 74 Operational Reference Genie Monochrome Series-GigE Vision Camera Output Selector Output X Selector Output X Pulse Delay Output X Pulse Duration Output X Polarity Output X Pulse Delay Output X Pulse Duration Output X Polarity Vertical Binning Horizontal Binning Pixel Format Network Configuration Mode Page Network Tools IP Configuration Mode Details Link-Local Address (LLA) DHCP (Dynamic Host Configuration Protocol) Persistent IP Network Configuration Tool Quick Genie Network Configuration System Information and Configuration Network Card Information and Configuration NIC IP and Network Imaging Driver Assignment Recovering a Camera with an Unknown Persistent IP To recover a Genie: Sapera GigE Server Details Status Window Description Creating a Status Report Sapera CamExpert Guide Using CamExpert with Genie Monochrome Cameras CamExpert Panes CamExpert LUT Controls Page Page Connectors 12-Pin Hirose Connector Signal Details Genie Signal Electrical Details External Inputs External Outputs RJ45 LAN Ethernet Connector Details Camera Status LED Optical Considerations Illumination Light Sources Filters Lens Modeling Magnification and Resolution OD mm m Sensor Handling Instructions Electrostatic Discharge and the CCD Sensor Protecting Against Dust, Oil and Scratches Cleaning the Sensor Window Environment Ruggedized RJ45 Ethernet Cables Computer Requirements for Genie Cameras Host PC System Network Adapters Laptop Information Ethernet Switch Requirements Ethernet to Fiber-Optic Interface Requirements Page Troubleshooting Overview Problem Type Summary Device Not Available Device IP Error Device Available but with Operational Issues Installation Issues and Functional Problems GigE Server Warning Example 1a: IP error with multiple NICs GigE Server Warning Example 1b: IP error with multiple NICs GigE Server Warning Example 2: Subnet Mask or IP error GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled Device Available with Operational Issues Firmware Updates Power Failure During a Firmware UpdateNow What? Streaming Error: No Acquisition with a Timeout Message Disabling Windows Firewall Page Test a Genie Using Internal Test Patterns Cabling and IP Configuration Issues Power supply problems: Communication problems: Streaming Video (grab) Issues Grab Remains Black Grab has Random Bad Data or Noise Grab has Random Bad Data or Noise Case 1 Grab has Random Bad Data or Noise Case 2 Grab has Random Bad Data or Noise Case 3 Laptop Computer Networking Issues Configuration Recommendations with Laptops Problems when Changing the Laptop NIC Problems with Disconnecting NICs Ethernet Switch Issues Multiple Camera Issues Camera Exposure Issues No camera exposure when expected. Camera is functional but frame rate is lower than expected. Camera is functional, frame rate is as expected, but image is black. Verifying Network Parameters VPN Driver Interference Page DALSA Contact Information Genie Sales Information International/Canada USA Genie Technical Support Any support question or request can be submitted via our web site: Glossary of Terms Page Page Page Index 1 8 A B I J L M N T U V W X