Troubleshooting, Overview, Problem Type Summary | Faber M1400, M640

Troubleshooting

Overview

In rare cases an installation may fail or there are problems in controlling and using the Genie camera. This section highlights issues or conditions which may cause installation problems and additionally provides information on computers and network adapters which have caused problems with Genie. Emphasis is on the user to perform diagnostics with the tools provided and methods are described to correct the problem.

The GigE Server status provides visual information on possible Genie problems. The three states are shown in the following table. Descriptions of possible conditions causing an installation or operational problem follow. Note that even a Genie installation with no networking issue may still require optimization to perform to specification.

			Device Not Available	Device IP Error	Device Available
	GigE Server
	Tray Icon:
	Note: It will take		A red X will remain over the	The GigE server tray icon	The GigE server tray icon
	a few seconds for		GigE server tray icon when the	shows a warning when a device	when the Genie device is
	the GigE Server		Genie device is not found. This	is connected but there is some	found. The Genie has obtained
	to refresh its state		indicates a network issue where	type of IP error.	an IP address and there are no
	after any change.		there is no communication with		network issues. Optimization
			Genie.		may still be required to
					maximize performance.

Problem Type Summary

Genie problems are either installation types where the Genie is not found on the network or setup errors where the Genie device is found but not controllable. Additionally a Genie may be properly installed but network optimization is required for maximum performance. The following links jump to various topics in this troubleshooting section.

Genie Monochrome Series-GigE Vision Camera

Troubleshooting • 101

Image 103

Faber M1400, M640, M1600, M1024 user manual Troubleshooting, Overview, Problem Type Summary

Contents

Genie Framework M640 M1024 M1400 M1600 Genie Monochrome Series CA-GENM-MUM00 Contents Ynchronization T Iming Sapera Camexpert Guide Dalsa Contact Information Description Genie Monochrome Series Overview Genie Application Advantages Fps Product Number Camera Sensor Size ResolutionGenie Cables & Accessories sold separately Product number Product Part Numbers Camera Performance Specifications RoHS Supported Industry StandardsGenie Sensor Overview Certifications Item / Feature Specification Genie M640-1/2 Specifications Genie M640-1/3 Specifications Genie M1024 Specifications ICX267AL Genie M1400 Specifications Genie M1600 Specifications Sapera LT Library with optional Processing Application Development OverviewGenICam Environment Page GigE Network Adapter Guideline Installing the Genie CameraSupported Network Configurations Using Genie with Ethernet Switches Using Genie with a Vlan Ethernet Switch Installation Overview & PreparationsNetwork and Computer Overview Installation Overview Sapera LT Library Installation Procedure Genie CD Package InstallationGigE Server Verification Connect the Genie Camera Connectors LED State Definition Status LED Codes Typical LED States on Power Up Genie IP Configuration SequenceGigE Server Status Increasing Adapter Buffers and Jumbo Frames Optimizing the Network Adapter used with Genie Receive Descriptors Select NIC Advanced Configuration Properties Jumbo Frames Running the Network Configuration Tool Updating Genie Firmware Page Quick Test with CamExpert About the User-Defined Camera Name Operational Reference Access Via CamExpertCamera and Sensor Information Parameter Description Power-up ConfigurationRead Only Parameters User Set Parameters Camera Information via Sapera LT or GenICam Applications Sapera Sensor Parameters Controls Via CamExpert Sensor Controls Controls on Gain and Black Level Controls Partial Scan vertical cropping Partial Scan-Window ROIVertical Lines M640 M1024 M1400 Acquired Window ROI Partial Scan horizontal cropping Window ROI Control via Sapera LT or GenICam Applications CamExpert Image Buffer and ROI Parameters Binning Binning Control via Sapera LT or GenICam Applications Trigger Modes Free-running Programmable Exposure Exposure Controls External Trigger Programmable Exposure Exposure Controls via Sapera LT or GenICam Applications External Trigger Level-controlled Exposure Synchronization Timing Synchronous Mode Synchronization Mode via Sapera LT or GenICam Applications Reset Mode Parameter Description CamExpert I/O Controls Dialog General Inputs Settings Via CamExpert External Input Signal Opto-coupler & Debounce CircuitGeneral Inputs TriggerSelector = not used Input Controls via Sapera LT or GenICam Applications Strobe and General Outputs General Outputs Settings via CamExpert Strobe On Start of Exposure Event Mode Open and Close Output Settings Pulse On Invalid Trigger Event Mode Pulse On Valid Trigger Event Mode Pulse On End of Readout Event Mode Pulse On Start of Readout Event Mode Pulse On Input 1 or Input 2 Event Modes Pulse On End of Acquisition Event Mode Output Control via Sapera LT or GenICam Applications Genie Processing FeaturesLookup Table LUT Sapera++ classes used LUT Control via Sapera LT or GenICam Applications Flat Field Image Shading Correction Flat Field Correction Calibration Procedure CamExpert Flat Field Calibration Menu Using Flat Field Correction Horizontal Image FlipVertical Genie test patterns are Internal Image Test Patterns Test Image Select via Sapera LT or GenICam Applications EventsSapera Callbacks Transfer Event Name Description Event Selection via GenICam Applications CamExpert GigE Vision Parameters Network Controls & GigE Vision Parameters Network Controls via Sapera LT or GenICam Applications ROI Genie Power-up Configuration Power-up Control via Sapera LT or GenICam Applications Sapera Supported Features ListAccessing Features with Sapera++ LT Feature Name Access Type Values Feature Type StringFeature Type Enum Feature Name Access Type Value LUTFormat Feature Name Access Type Exponent Sample Value Feature Type INT32 Feature Interdependence Diagrams Feature Type Bool Trigger Enable False Trigger Enable True Vertical Binning Output SelectorHorizontal Binning Pixel Format Network Configuration ModePage Network Tools IP Configuration Mode DetailsLink-Local Address LLA Persistent IP Dhcp Dynamic Host Configuration Protocol Quick Genie Network Configuration Network Configuration Tool System Information and Configuration NIC IP and Network Imaging Driver Assignment Network Card Information and Configuration To recover a Genie Recovering a Camera with an Unknown Persistent IP Sapera GigE Server Details Status Window Description Creating a Status Report Sapera CamExpert Guide Using CamExpert with Genie Monochrome Cameras CamExpert Panes Software trigger button CamExpert LUT Controls Bit Invert LUT Mechanical Specifications Technical Specifications Pin Hirose Connector Signal Details ConnectorsPin Direction Genie Signal see details below External Inputs Genie Signal Electrical DetailsInput Electrical Parameter Description Value Network Connection Network Activity RJ45 LAN Ethernet Connector DetailsExternal Outputs Output Electrical Parameter Description Value Light Sources Camera Status LEDOptical Considerations Illumination Primary Points in a Lens System Magnification and ResolutionFilters Lens Modeling Electrostatic Discharge and the CCD Sensor Sensor Handling InstructionsProtecting Against Dust, Oil and Scratches Environment Cleaning the Sensor Window Ruggedized RJ45 Ethernet Cables Computer Requirements for Genie Cameras Ethernet Switch RequirementsHost PC System Ethernet to Fiber-Optic Interface Requirements EC & FCC Declaration of Conformity Problem Type Summary TroubleshootingOverview Device Available but with Operational Issues Device IP ErrorDevice Not Available GigE Server Warning Example 1a IP error with multiple NICs Installation Issues and Functional Problems GigE Server Warning Example 1b IP error with multiple NICs GigE Server Warning Example 3 Filter Driver CorSnid Disabled GigE Server Warning Example 2 Subnet Mask or IP error Firmware Updates Device Available with Operational Issues Streaming Error No Acquisition with a Timeout Message Power Failure During a Firmware Update-Now What?Disabling Windows Firewall Turning Windows Firewall Off Cabling and IP Configuration Issues Test a Genie Using Internal Test PatternsStreaming Video grab Issues Grab has Random Bad Data or Noise Grab Remains BlackGrab has Random Bad Data or Noise Case Laptop Computer Networking Issues Problems when Changing the Laptop NIC Configuration Recommendations with Laptops Multiple Camera Issues Ethernet Switch IssuesProblems with Disconnecting NICs No camera exposure when expected Camera Exposure Issues VPN Driver Interference Verifying Network Parameters Troubleshooting Genie Monochrome Series-GigE Vision Camera Genie Sales Information Dalsa Contact InformationInternational/Canada Genie Technical Support Glossary of Terms Acquiring an image frame SAT Glossary of Terms Genie Monochrome Series-GigE Vision Camera Genie Monochrome Series-GigE Vision Camera Index Index Index Genie Monochrome Series-GigE Vision Camera Genie Monochrome Series-GigE Vision Camera Index