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Faber M640, M1600, M1024, M1400 user manual Grab Remains Black, Grab has Random Bad Data or Noise

Models: M1600 M1400 M640 M1024

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Grab Remains Black

While using CamExpert to test a Genie installation, there are no obvious installation problems. But when Grab is clicked in CamExpert, a grab failure occurs. The grab remains black and an Abort message is displayed.

•Typically this problem occurs when the video stream is blocked by a third-party firewall program. Configure the firewall to pass GigE Vision applications.

•Confirm that the problem is the firewall settings and not the Genie sensor by configuring Genie to output its internal test pattern (see "Internal Image Test Patterns" on page 62).

•Computers with VPN software installed most likely need to have the VPN driver disabled in the NIC properties. This would be required only on the NIC used with the Genie.

Grab has Random Bad Data or Noise

The problem is seen as random noise and missing sections of video data from the acquisition. All configuration parameters seem correct and the Ethernet cable is secure. The following image shows an example of this type of bad acquisition while testing a Genie installation with CamExpert (with the Genie set to generate its internal test pattern).

Following are various examples of this data transmission problem. The solutions vary but commonly involve reducing the maximum packet size claimed by the NIC used.

Grab has Random Bad Data or Noise – Case 1

•This problem has been seen on some computers where the NIC used does not fully support passing the maximum jumbo frame possible from the Genie.

•In the NIC configuration, keep the jumbo frame size set to the maximum allowed. See "Increasing Adapter Buffers and Jumbo Frames" on page 24.

•Using CamExpert, test for a good acquisition by reducing the Genie packet size used. See "CamExpert GigE Vision Parameters" on page 65. Also check for packet resend messages with the Sapera tool "Log Viewer".

110 • Troubleshooting

Genie Monochrome Series-GigE Vision Camera

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Faber M640, M1600, M1024, M1400 user manual Grab Remains Black, Grab has Random Bad Data or Noise Case

Contents

Genie Monochrome Series Genie Framework M640 M1024 M1400 M1600CA-GENM-MUM00 Contents Ynchronization T Iming Sapera Camexpert Guide Dalsa Contact Information Genie Monochrome Series Overview DescriptionGenie Application Advantages Camera Sensor Size Resolution Genie Cables & Accessories sold separately Product numberProduct Part Numbers Fps Product NumberCamera Performance Specifications Supported Industry Standards Genie Sensor OverviewCertifications RoHSGenie M640-1/2 Specifications Item / Feature SpecificationGenie M640-1/3 Specifications Genie M1024 Specifications Genie M1400 Specifications ICX267ALGenie M1600 Specifications Sapera LT Library with optional Processing Application Development OverviewGenICam Environment Page Installing the Genie Camera Supported Network ConfigurationsUsing Genie with Ethernet Switches GigE Network Adapter GuidelineUsing Genie with a Vlan Ethernet Switch Installation Overview & PreparationsNetwork and Computer Overview Sapera LT Library Installation Installation OverviewProcedure Genie CD Package InstallationGigE Server Verification Connectors Connect the Genie CameraStatus LED Codes LED State DefinitionTypical LED States on Power Up Genie IP Configuration SequenceGigE Server Status Optimizing the Network Adapter used with Genie Increasing Adapter Buffers and Jumbo FramesSelect NIC Advanced Configuration Properties Receive DescriptorsRunning the Network Configuration Tool Jumbo FramesUpdating Genie Firmware Page Quick Test with CamExpert About the User-Defined Camera Name Operational Reference Access Via CamExpertCamera and Sensor Information Power-up Configuration Read Only ParametersUser Set Parameters Parameter DescriptionSapera Camera Information via Sapera LT or GenICam ApplicationsSensor Controls Sensor Parameters Controls Via CamExpertControls on Gain and Black Level Controls Partial Scan vertical cropping Partial Scan-Window ROIVertical Lines M640 M1024 M1400 Acquired Partial Scan horizontal cropping Window ROIWindow ROI Control via Sapera LT or GenICam Applications CamExpert Image Buffer and ROI Parameters Binning Trigger Modes Binning Control via Sapera LT or GenICam ApplicationsExposure Controls Free-running Programmable ExposureExternal Trigger Programmable Exposure External Trigger Level-controlled Exposure Exposure Controls via Sapera LT or GenICam ApplicationsSynchronous Mode Synchronization TimingReset Mode Synchronization Mode via Sapera LT or GenICam ApplicationsCamExpert I/O Controls Dialog Parameter DescriptionGeneral Inputs Settings Via CamExpert External Input Signal Opto-coupler & Debounce CircuitGeneral Inputs Input Controls via Sapera LT or GenICam Applications TriggerSelector = not usedGeneral Outputs Settings via CamExpert Strobe and General OutputsOpen and Close Output Settings Strobe On Start of Exposure Event ModePulse On Valid Trigger Event Mode Pulse On Invalid Trigger Event ModePulse On Start of Readout Event Mode Pulse On End of Readout Event ModePulse On End of Acquisition Event Mode Pulse On Input 1 or Input 2 Event ModesOutput Control via Sapera LT or GenICam Applications Genie Processing FeaturesLookup Table LUT LUT Control via Sapera LT or GenICam Applications Sapera++ classes usedFlat Field Correction Calibration Procedure Flat Field Image Shading CorrectionCamExpert Flat Field Calibration Menu Using Flat Field Correction Horizontal Image FlipVertical Internal Image Test Patterns Genie test patterns areTest Image Select via Sapera LT or GenICam Applications EventsSapera Callbacks Event Selection via GenICam Applications Transfer Event Name DescriptionNetwork Controls & GigE Vision Parameters CamExpert GigE Vision ParametersNetwork Controls via Sapera LT or GenICam Applications Genie Power-up Configuration ROIPower-up Control via Sapera LT or GenICam Applications Sapera Supported Features ListAccessing Features with Sapera++ LT Feature Type String Feature Type EnumFeature Name Access Type Value Feature Name Access Type ValuesLUTFormat Feature Type INT32 Feature Name Access Type Exponent Sample ValueFeature Type Bool Feature Interdependence DiagramsTrigger Enable True Trigger Enable FalseVertical Binning Output SelectorHorizontal Binning Network Configuration Mode Pixel FormatPage Network Tools IP Configuration Mode DetailsLink-Local Address LLA Dhcp Dynamic Host Configuration Protocol Persistent IPNetwork Configuration Tool Quick Genie Network ConfigurationSystem Information and Configuration Network Card Information and Configuration NIC IP and Network Imaging Driver AssignmentRecovering a Camera with an Unknown Persistent IP To recover a GenieSapera GigE Server Details Creating a Status Report Status Window DescriptionUsing CamExpert with Genie Monochrome Cameras Sapera CamExpert GuideCamExpert Panes CamExpert LUT Controls Software trigger buttonBit Invert LUT Technical Specifications Mechanical SpecificationsPin Hirose Connector Signal Details ConnectorsPin Direction Genie Signal see details below External Inputs Genie Signal Electrical DetailsInput Electrical Parameter Description Value RJ45 LAN Ethernet Connector Details External OutputsOutput Electrical Parameter Description Value Network Connection Network ActivityCamera Status LED Optical ConsiderationsIllumination Light SourcesMagnification and Resolution FiltersLens Modeling Primary Points in a Lens SystemElectrostatic Discharge and the CCD Sensor Sensor Handling InstructionsProtecting Against Dust, Oil and Scratches Cleaning the Sensor Window EnvironmentRuggedized RJ45 Ethernet Cables Computer Requirements for Genie Cameras Ethernet Switch RequirementsHost PC System Ethernet to Fiber-Optic Interface Requirements EC & FCC Declaration of Conformity Problem Type Summary TroubleshootingOverview Device Available but with Operational Issues Device IP ErrorDevice Not Available Installation Issues and Functional Problems GigE Server Warning Example 1a IP error with multiple NICsGigE Server Warning Example 1b IP error with multiple NICs GigE Server Warning Example 2 Subnet Mask or IP error GigE Server Warning Example 3 Filter Driver CorSnid DisabledDevice Available with Operational Issues Firmware UpdatesStreaming Error No Acquisition with a Timeout Message Power Failure During a Firmware Update-Now What?Disabling Windows Firewall Turning Windows Firewall Off Cabling and IP Configuration Issues Test a Genie Using Internal Test PatternsStreaming Video grab Issues Grab has Random Bad Data or Noise Grab Remains BlackGrab has Random Bad Data or Noise Case Laptop Computer Networking Issues Configuration Recommendations with Laptops Problems when Changing the Laptop NICMultiple Camera Issues Ethernet Switch IssuesProblems with Disconnecting NICs Camera Exposure Issues No camera exposure when expectedVerifying Network Parameters VPN Driver InterferenceTroubleshooting Genie Monochrome Series-GigE Vision Camera Genie Sales Information Dalsa Contact InformationInternational/Canada Genie Technical Support Glossary of Terms Acquiring an image frame SAT Glossary of Terms Genie Monochrome Series-GigE Vision Camera Index Genie Monochrome Series-GigE Vision Camera IndexIndex Genie Monochrome Series-GigE Vision Camera Genie Monochrome Series-GigE Vision Camera Index