4 • Contents Genie Monochrome Series-GigE Vision Camera
Ethernet Switch Requirements........................................................................................................98
Ethernet to Fiber-Optic Interface Requirements............................................................................ 99
EC & FCC DECLARATION OF CONFORMITY.........................................................................................100
TROUBLESHOOTING............................................................................................................................101
OVERVIEW............................................................................................................................................101
Problem Type Summary................................................................................................................101
INSTALLATION ISSUES AND FUNCTIONAL PROBLEMS............................................................................103
GigE Server Warning Example 1a: IP error with multiple NICs.................................................103
GigE Server Warning Example 1b: IP error with multiple NICs.................................................104
GigE Server Warning Example 2: Subnet Mask or IP error........................................................105
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled.......................................... 105
DEVICE AVAILABLE WITH OPERATIONAL ISSUES..................................................................................106
Firmware Updates........................................................................................................................106
Power Failure During a Firmware Update–Now What?.............................................................107
Streaming Error: No Acquisition with a Timeout Message..........................................................107
Disabling Windows Firewall................................................................................................................. 107
Test a Genie Using Internal Test Patterns....................................................................................109
Cabling and IP Configuration Issues........................................................................................... 109
Streaming Video (grab) Issues......................................................................................................109
Grab Remains Black..............................................................................................................................110
Grab has Random Bad Data or Noise....................................................................................................110
Grab has Random Bad Data or Noise – Case 1..................................................................................... 110
Grab has Random Bad Data or Noise – Case 2..................................................................................... 111
Grab has Random Bad Data or Noise – Case 3..................................................................................... 111
Laptop Computer Networking Issues............................................................................................111
Configuration Recommendations with Laptops.................................................................................... 112
Problems when Changing the Laptop NIC............................................................................................ 112
Problems with Disconnecting NICs...................................................................................................... 113
Ethernet Switch Issues.................................................................................................................. 113
Multiple Camera Issues................................................................................................................ 113
Camera Exposure Issues...............................................................................................................114
Verifying Network Parameters......................................................................................................115
VPN Driver Interference...............................................................................................................115
DALSA CONTACT INFORMATION....................................................................................................117
GENIE SALES INFORMATION................................................................................................................. 117
GENIE TECHNICAL SUPPORT.................................................................................................................118
GLOSSARY OF TERMS.........................................................................................................................119
INDEX........................................................................................................................................................123