Advanced Replacement Policy
•Silent Knight offers an option of advance replacement for fire product printed circuit boards that fail during the first 6 months of the warranty period. These items must be returned with transportation charges prepaid and must be accompanied by a return authorization.
•For advance replacement of a defective board contact your local Silent Knight Distributor or call Silent Knight at
•A new or refurbished board will be shipped to the customer. The customer will initially be billed for the replacement board but a credit will be issued after the repairable board is received at Silent Knight. All returned products must comply with the guidelines described under “General Terms and Conditions”.
•The defective board must be returned within 30 days of shipment of replacement board for customer to receive credit. No credit will be issued if the returned board was damaged due to misuse or abuse.
•Repairs and returns should be sent to: Silent Knight / Honeywell
Attn: Repair Department 12 Clintonville Road Northford, CT 06472 USA
RMA Number:___________________
