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HP Enterprise File Services WAN Accelerator manual Getting Help, Contacting Technical Support, 202

Models: Enterprise File Services WAN Accelerator

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Contacting

Technical

Support

Viewing Online Help Contents

To view online help contents

202

Getting Help

The following section describes how to obtain help with your HP EFS WAN Accelerator. It includes the following sections:

“Contacting Technical Support,” next

“Viewing Online Help Contents” on page 202

You can obtain the technical support phone number from the Help: Technical Support page.

TIP: Under Website, click the Web site link to go to the HP technical support Web site.

You can view the table of contents for online help in the Help: Online Help page. The online help contains page-level help for each page in the Management Console.

1.Click the Help tab to display the Help: Technical Support page.

2.Click Online Help in the left menu to display the Help: Online Help page.

3.Click the Click here for online help link to display the online help table of contents.

CREATING HP EFS WAN ACCELERATOR REPORTS AND LOGS

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HP Enterprise File Services WAN Accelerator Getting Help, Contacting Technical Support, To view online help contents, 202

Contents

User guide Page Contents Setting Proxies Setting Host ParametersSetting the DNS Setting QoS MarkingChapter Creating HP EFS WAN Accelerator Reports and Logs 147 Appendix B HP EFS WAN Accelerator MIB 209 Appendix a HP EFS WAN Accelerator Ports 203Glossary 225 Index 229 Organization of This Guide About This GuideThis Introduction Hardware and Software Dependencies Document ConventionsEthernet Network Compatibility Antivirus CompatibilityAdditional Resources Contacting HP Related ReadingIntroduction Connecting to the Management Console Connecting to the Management ConsoleThis Chapter To connect to Management ConsoleHome Welcome Navigating in the Management Console Navigating in the Management ConsoleOverview of the HP EFS WAN Accelerator Tabbed Pages and Menus Saving Your ConfigurationAccelerator Service Restarting the HPLogging Out Displaying OnlineHelp To display online helpOverview of the HP EFS WAN Accelerator Management Console Configuring the HP EFS WAN Accelerator Setting Optimization Services Enabling Path and Out-of Path SupportTo enable in-path or out-of-path support Optimization Service General SettingsControl Description Setting In-Path Rules 4096Appendix A, HP EFS WAN Accelerator Ports Port labels, see Creating Port Labels on Click Remove Selected Rules FTP Modifying Path Descriptions Configuring Cifs Protocol Support To modify your in-path rule descriptionTo configure Cifs Protocol optionsConfiguration Guide Optimizing Mapi Exchange in Out- of-Path Deployments Configuring Mapi Protocol OptionsSlddwg, sldprt, txt, vsd, xls To configure Mapi Optimization Service Protocol MapiConfiguring MS SQL Protocol Options Optimization Service Protocol MS-SQL Click Remove Selected PortsEnabling To enable the NFS optimizerApplication Streamlining Modifying NFS Server SettingsService Protocol NFS Server server name Click Remove Selected ServersOptimization Service Protocol NFS Server server name Control Description ControlDescription Enabling Hstcp Protocol OptionsTask Description To enable Hstcp Protocol supportEnabling Connection Pooling 10.Optimization Service Connection Pooling To enable prepopulation settings Enabling Transparent PrepopulationEnabling Synchronizing Prepopulation Shares \\origin-file-server\local-name12.Prepopulation Settings and Shares Details Modifying Share SettingsSettings To modifyUse the controls to modify your values Performing Manual Actions on Prepopulation SharesExample, \\origin-file-server\local-name Prepopulation shares To perform manualActions on Following tableSetting Host Parameters Setting Primary InterfaceTo set the primary InterfaceSpeed and Duplex Tips 1500To set the in-path IP address. Specify the following settings Vlan Setting Auxiliary Interfaces 17.Host Settings Interface AUXSetting Main Static Routes To set a static main route Click Remove Selected RoutesSetting the DNS HP recommends you use DNSTo their previous values Click Remove Selected DomainModifying the Host Name To modify the host nameSetting Proxies To map a host name to an IP addressSetting proxies is optional Setting Advanced Network ParametersTo enable a proxy Enabling Asymmetric Routing Auto Detection 24.Advanced Networking Asymmetric Routing Click Remove Selected EntriesEnabling Connection Forwarding 25.Asymmetric Network26.Advanced Networking Connection Forwarding Enabling Encryption Entries27.Advanced Networking Encryption Click Remove Selected Peers Enabling Failover Data Store Synchronization Data store To enable failoverSynchronization For detailed information, see Setting In-Path Interfaces on Automated Online Datastore Enabling NetFlow Enabling NetFlow support is optionalTo enable NetFlow SupportEnabling Peering Rules for Serial Clustering Setting Peering RulesControlDescription Add New Entry To set a peering rule 30.Advanced Networking Peering RulesTraffic Quality ServiceFormat XXX.XXX.XXX.XXX/XX Classification To enable QoSClassification 31.Advanced Networking QoS Classification Control Description Modifying a QoS Class 32.Advanced Networking QoS Classification Setting QoS Marking 33.Advanced Networking QoS Marking Modifying QoS Marking Descriptions Modifying Service Ports To modify your QoS rule descriptionTo set a service port 35.Advanced Networking Service PortsEnabling Simplified Routing Routing To enable simplifiedRouting ControlEnabling Wccp Groups Service group To enable a WccpGroups Modifying Wccp Group Settings GroupsWccp Service Group Group ID Service group settingsClick Wccp Groups to display the Wccp Service Groups To modify WccpTo determine traffic to redirect Enabling PFS Enabling Proxy File ServiceConfiguration HP EFS WAN Accelerator. It includes the following sectionsTo enable PFS 39.Proxy File Service PFS Configuration101 Adding PFS Shares RequiredTo set PFS share Click Proxy File Service to expand the PFS menuClick Shares to display the Proxy File Service Shares ParametersV3.x on 104Domain\Administrator 105Enabling Synchronizing Shares To initialize and enable a share106 Upgrading Shares from V2.x to 107Necessary to configure 42.Proxy File Service PFS Shares DetailsModifying Share SettingsSettings 109To modify share Displayed111 Performing Manual Actions on Shares To perform manual actions on sharesPort Type Description and Ports Creating Port LabelsCreating Port Labels 113Labels 114To modify ports in a port label Setting Report Parameters115 Setting Alarm Parameters To set alarm parametersSetting Email Notification 117To set event and failure email notification Traps onTo set Snmp parameters Setting Snmp Parameters119 Setting Snmp Trap Receivers To set an Snmp trapClick Remove Selected Receivers 121Update All Ports 122To set up local logging Setting Logging OptionsSetting Local LoggingSetting Remote Logging To set up remote loggingTo set the date Setting the Date and TimeTime TimeSetting NTP Servers To set an NTP serverSetting Authentication Methods 127Authentication method To set anSetting Administrative Password 129Password Setting Monitor PasswordAdministrator To setTo set the monitor Setting Radius Servers131 59.Authentication Radius Servers Allowed to a given system SettingServers 133To set a TACACS+ ServerModifying Web Settings 135Setting Message Day Motd To modify WebTo set a Motd Managing Licenses137 Viewing Scheduled Jobs To update a licenseThis section describes how to view scheduled jobs Click Licenses to display the LicensesTo view scheduled jobs Managing Configurations139 140 To manage ConfigurationsEntry and click Remove Selected Configuration 141Configuration Upgrading Your SoftwareSoftware versions To upgrade or revert143 Restart services Starting and Stopping ServicesTo start, stop, or Shutting Down the HP EFS WAN Accelerator Rebooting the HP EFS WAN AcceleratorClick Reboot Appliance to display the Reboot Appliance WAN AcceleratorTo shutdown the HP EFS WAN AcceleratorCreating Performance Reports Contents. This chapter includes the following sections147 What this Report Tells You About Report Graphs Creating Bandwidth Optimization ReportsField Description To create a Bandwidth Optimization report About Report Data149 Creating Data Store Hits Reports What This Report Tells YouAbout Report Graphs About Report Data 151Store Hits report Creating Data Reduction ReportsTo create the Data Performance Data Store Hits153 Reduction report Performance Data ReductionCreating NFS Statistics Report 155To create the NFS Time at which the peak occurredAggregate for the time period selected Statistics reportCreating Throughput Reports 157Throughput report To createThroughput Creating Traffic Summary Reports 159160 Performance Traffic Summary To create the TrafficSummary report 161Optimized Viewing Appliance ReportsViewing Data Store Reports 162To create the Data Store report Viewing TCPStatistics Report 163164 Packet Type DescriptionTCP Statistics Viewing Networking ReportsTo create the TCP 165Viewing Connected Appliances Reports 166Connected Appliances ViewingHistory Report168 Connection History Connection History169 Viewing Current Connections To create the Current Connections report 171Viewing Current Connection Details Report 173 Connection details Viewing Connection PoolingTo view current Current Connections‹ How large is the pool of connections? What This ReportTells You ‹ How many connections occurred?Connection Pooling Connection PoolingDuplex, MAC address, and current status for each interface ‹ How many errors are there in each transmission?‹ What is the current status of my interface? ‹ How many packets am I transmitting?Statistics Creating Link State ReportsTo view Interface Interface Statistics179 State report To create the LinkState Statistic Reports CreatingNeighbor 181Creating QoS Statistics Reports 16.Network Neighbor Statistics183 To create the QoS StatisticsViewing System Health Reports Alarm Description185 HP EFS WAN Accelerator on page 145 and Starting 99 and Starting and Stopping Services on 187Status report To create the AlarmCreating CPU Utilization Reports StatusUtilization To create the CPUUtilization report 189Creating Memory Paging Reports 190Memory Paging To create MemoryPaging report 191Viewing Proxy File Service Reports Viewing PFS Share Status ReportsSpecified Viewing PFS193 194 Name-of-Share report 195To export statistics Exporting Performance Statistics ReportsExporting Performance Statistics 196Viewing System Diagnostic Files 197Viewing System Snapshots To view system snapshot files Viewing TCP Dump Files199 Files Viewing HP EFS WAN Accelerator LogsTo view TCP dump TCP DumpAccelerator logs Accelerator Logs201 Contacting Technical Support To view online help contentsGetting Help 202Default Ports Description Default Ports203 ‹ 445 Cifstcp ‹ 1812 Radius ‹ 7830 Mapi Commonly Optimized PortsCommonly Excluded Ports Application PortsPort Description Interactive Ports Forwarded by the HP EFS WAN Accelerator205 Secure Ports Forwarded by the HP EFS WAN Accelerator Type Port DescriptionIEEE-MMS-SSL 207SIP-TLS Accessing the HP EFS WAN Accelerator Enterprise MIB 209Snmp Traps Trap DescriptionHP EFS WAN Accelerator Enterprise MIB 211HP EFS WAN Accelerator MIB 213 214 Alarms 215216 217 218 Statistics219 220 221 222 223 END224 Glossary 225226 227 228 Index 229In-path 230231 Snmp 232