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HP Integrity Server rx4640 manual

Models: Integrity Server rx4640

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Troubleshooting

Troubleshooting Using LED Indicators

If the PCI-X card cannot be powered off during a hot-plug removal operation, the attention button turns steady-on and the power LED remains steady-on.

CAUTION If your slot does not power off during a hot-plug removal operation, do not open the manual retention latch (MRL) on the OLX divider. This action may cause a server failure or an operating system crash.

Chapter 5

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HP Integrity Server rx4640 manual

Contents

User Service Guide Legal Notices Contents Removing and Replacing Components Troubleshooting Parts Information Booting the Operating SystemUtilities Index Contents Tables Tables Figures Figures Figures Figures Publishing History Details Intended AudienceNew and Changed Information in This Edition Publishing HistoryTypographic Conventions Document OrganizationBold Related Documents HP-UX Release Name and Release IdentifierHP-UX 11i Releases Books about HP-UX Published by Prentice Hall HP Encourages Your CommentsIntroduction HP Integrity rx4640 Server with Front Bezel Server OverviewServer Dimensions Server Dimensions and WeightDimensions Value Server Components Hard Disk Drives Power Supply UnitEnhanced Server Manageability Using Management Processor Motherboard ManageabilitySupported Operating Systems Controls, Ports, and LEDs Front View with Bezel Front Panel Controls, Ports, and LEDsControl Panel LEDs Hard Disk Drive LED IndicatorsDVD/DVD-R/DVD-RW Drives Rear Panel Controls, Ports, and LEDsManagement Processor LAN LEDs Power Supply Status LEDsMP LAN LEDs Gigabit Ethernet Card LAN Ports Core I/O Locator LED and ButtonInternal Controls, Ports, and LEDs QuickFind Diagnostic Panel11 I/O Baseboard LEDs, Buttons, and Sensors Baseboard LED IndicatorsPowering Off and Powering On the Server Power States Power StatesPowering Off the Server Powering Off the Server Using the iLO MPPowering Off the Server Manually Powering On the ServerPowering On the Server Using the iLO MP Powering On the Server Manually Removing and Replacing Components Service Tools Required Safety InformationAccessing a Rack Mounted Server Inserting the Server into the Rack Extending the Server from the RackPedestal Mounted HP Integrity rx4640 Server Accessing a Pedestal Mounted ServerRemoving the Front Bezel Removing and Replacing the Front BezelReplacing the Front Bezel Removing the Front Cover Removing and Replacing the Front and Top CoversRemoving the Top Cover Replacing the Front CoverReplacing the Top Cover Removing and Replacing the Memory Extender BoardRemoving the Memory Extender Board Opening the Memory Extender Board Latches Replacing the Memory Extender Board Removing and Replacing Server Memory DIMMsRemoving Server Memory DIMMs Dimm Slot Fillers Installing Memory DIMMsInstalling DIMMs Supported Dimm SizesInserting Dimm into Extender Board Slot Quads on the 16 Dimm Memory Extender Board Dimm Memory Extender Board LayoutQuad Slots Dimm Extender Board DIMMs Loaded Fillers Requireda Dimm Filler Requirements for 16 Dimm Extender BoardDimm Filler Requirements for 32 Dimm Extender Board Quads on the Optional 32 Dimm Memory Extender BoardDimm Extender Board DIMMs Loaded Fillers required a Removing the Processor Extender Board Removing and Replacing the Processor Extender Board11 Opening the Processor Extender Board Latches Replacing the Processor Extender Board Processor Socket Modules Removing and Replacing a ProcessorProcessor Load Order Processor Load Order13 Processor Slot Locations on the Processor Extender Board Removing a Processor14 Removing the Processor Sequencer Replacing a Processor 16 CPU 1 Socket Unlocked 17 Processor Cable Routed Correctly 18 Locking the Processor to the Processor Extender Board 19 Installing Sequencer on Extender Board Removing a Hot-Swap Chassis Fan Unit Removing and Replacing Hot-Swap Chassis Fans20 Removing and Replacing the Chassis Fans 0 21 Removing and Replacing the Chassis Fan Replacing a Hot-Swap Chassis Fan UnitRemoving the I/O Baseboard Removing and Replacing the I/O Baseboard22 I/O Baseboard Locking Lever 23 Removing the I/O Baseboard Replacing the I/O Baseboard24 I/O Baseboard Dip Switches Use the sysset command to enter the product data Removing and Replacing Hot-Plug PCI-X Cards PCI-X SpecificationsHot-Plug Operation and OS Compatibility Operating System Support for Hot-Plug PCI-X OperationsSafely Remove Hardware icon PCI-X Hardware and Software InterfacesPCI-X Slot Locations and Configurations PCI-X 133 MHz e Slots aPCI 66 MHz PCI-X 66 MHz25 Slot ID Numbering Online Addition-OL-A Hot-Plug Operation Procedures26 PCI-X OLX Divider Layout 27 Inserting PCI-X Card Online Replacement-OL-R Removing an OLX Divider Removing and Replacing OLX Dividers28 Opening and Closing the OLX Divider Latch 29 Removing and Replacing the OLX Divider Replacing an OLX Divider 28 shows how to close the OLX divider latchRemoving and Replacing Core I/O Cards PCI Slot Locations and ConfigurationsRemoving and Replacing the Scsi Core I/O Card PCI Slot Locations and ConfigurationsRemoving the Scsi Core I/O Card 32 Inserting Scsi I/O Card Removing the LAN Core I/O Card Removing and Replacing the LAN Core I/O Card34 Battery Location on the I/O Baseboard Removing and Replacing the Server BatteryRemoving a Hard Disk Drive Removing and Replacing Hard Disk DrivesReplacing a Hard Disk Drive 36 Removing and Replacing a Hard Disk Drive in Slot 37 Installing a Volume Filler in Slot Removing the Scsi Backplane Board Removing and Replacing the Scsi Backplane Board38 Removing and Replacing the Scsi Backplane Board Replacing the Scsi Backplane BoardRemoving the Midplane Riser Board Removing and Replacing the Midplane Riser BoardRemoving and Replacing the Midplane Riser Board Replacing the Midplane Riser Board Power Supply Load Order Removing and Replacing the Power SuppliesRemoving a Hot-Swap Power Supply 40 Removing and Replacing the Hot-Swap Power Supply Replacing a Hot-Swap Power SupplyRemoving the Power Distribution Board Removing and Replacing the Power Distribution Board41 Removing and Replacing the Power Distribution Board Replacing the Power Distribution BoardRemoving the DVD Drive Removing and Replacing the DVD Drive42 Removing and Replacing the DVD Drive Replacing the DVD DriveRemoving the DVD I/O Board Removing and Replacing the DVD I/O Board43 Removing and Replacing the DVD I/O Board Replacing the DVD I/O Board Removing the Display Board Removing and Replacing the Display Board44 Removing and Replacing the Display Board Replacing the Display BoardRemoving the QuickFind Diagnostic Board Removing and Replacing the QuickFind Diagnostic Board45 Removing and Replacing the QuickFind Diagnostic Board Replacing the QuickFind Diagnostic BoardTroubleshooting Troubleshooting Methodology Troubleshooting TipsServer Does Not Power On Possible ProblemsServer Does Not Boot Server Has Intermittent Failures Power Shuts Off and Does Not Come Back On Troubleshooting Using LED Indicators Troubleshooting Using LED IndicatorsFront Control Panel LED Definitions Front Control Panel LED IndicatorsState Flash Rate Color Description Button Color Description DVD/DVD-R/DVD-RW Drive LED IndicatorsHot-Swap Disk Drive LED Definitions DVD Drive LED DefinitionsDetails QuickFind Diagnostic Panel LED Indicators120 I/O Baseboard LEDs, Buttons and Sensors LED/Button Color Status Condition Baseboard LEDs, Buttons and SensorsPower Predict Fail Status LED-Green LED-Amber Power Supply Status LED IndicatorsILO MP LAN Port Link/Activity LED Display Condition Status ILO MP LED Status DescriptionsChapter 125 PCI-X LED Descriptions PCI-X LEDs and Hardware ErrorsChapter 127 Online Diagnostics/Exercisers DiagnosticsOnline Support Tool Availability Offline Support Tools List Offline Support Tool AvailabilityOffline Support Tools List 10 Online Support Tools List12 General Diagnostic Tools List General Diagnostic ToolsFault Management Overview HP-UX Fault ManagementWbem indication providers and EMS Hardware Monitors Recommended Cleaning ProceduresCleaning Component Time Frame ProcedureInformation to Collect Before you Contact Support Where to Get HelpOnline Support Phone Support 134 Parts Information Table A-1 Parts List Field Replaceable Parts ListFans Description Mfg. Part Part Number Replacement ExchangeMemory Internal disks/removable mediaMiscellaneous Rack solutionsMonitor/Keyboard/Mouse Core I/O Cards140 Booting the Operating System Operating Systems Supported on HP Integrity Servers Configuring System Boot OptionsHP-UX 11i Version 2 B.11.23 Booting and Shutting Down HP-UX Booting and Shutting Down HP-UXAdding an HP-UX Boot Option Adding HP-UX to the Boot Options ListBooting HP-UX EFI Boot Manager Standard HP-UX BootingBooting HP-UX EFI Shell Booting HP-UX in Single-User Mode EFI Shell Single-User Mode HP-UX BootingAppendix B 147 Shutting Down HP-UX LVM Maintenance Mode HP-UX BootingBooting HP-UX in LVM-Maintenance Mode EFI Shell Shutting Down HP-UX /sbin/shutdown CommandAdding HP OpenVMS to the Boot Options List Booting and Shutting Down HP OpenVMSBooting HP OpenVMS EFI Boot Manager Booting HP OpenVMSAppendix B 151 Shutdown options in response to the prompts given Shutting Down HP OpenVMSAdding Microsoft Windows to the Boot Options List Booting and Shutting Down Microsoft WindowsFs0\ msutil\nvrboot Booting the Microsoft Windows Operating SystemShutting Down Microsoft Windows Windows Shutdown from the Command Line Adding Linux to the Boot Options List Booting and Shutting Down LinuxBooting Red Hat Enterprise Linux from the EFI Shell Booting the Red Hat Enterprise Linux Operating SystemBooting SuSE Linux Enterprise Server from the EFI Shell Booting the SuSE Linux Enterprise Server Operating SystemShutting Down Linux Utilities Figure C-1 EFI Boot Sequence Extensible Firmware Interface Boot ManagerAppendix C 163 Table C-1 EFI Commands EFI CommandsAppendix C 165 Parameters EFI/POSSE CommandsHelp SyntaxExample C-4 help cpuconfig Command Example C-1 help CommandExample C-2 Help bch Command Example C-3 help configuration CommandParameter Value BoottestBaud Table C-2 Communications ParametersExample C-5 CpuconfigExample C-6 Example C-7 cpuconfig Command IoconfigExample C-8 ioconfig Command Errdump DefaultInfo Example C-9 info all CommandAppendix C 173 174 Appendix C 175 Example C-11 info mem Command Example C-10 info cpu CommandExample C-12 Lanaddress Example C-13 info boot CommandExample C-15 MonarchPdt Parameters None Example C-14Sysmode Example C-16 Pdt CommandExample C-17 Specifying Scsi Parameters Using the Scsi Setup UtilityExample C-18 Appendix C 181 182 TIP 184 Appendix C 185 Boot From File Using the Boot Configuration MenuEdit Boot Entry Add Boot EntryBootNext Configuration Remove Boot EntryDriver Configuration AutoBoot ConfigurationTo select Choose Table C-3 Console Output DevicesTable C-4 Console Output Devices Console ConfigurationTable C-5 Console Output Devices System ResetTable C-6 Console Output Devices Using the System Configuration MenuUsing the Security Configuration Menu EFI Index196 197