Troubleshooting | HP Integrity Server rx4640 instruction

5Troubleshooting

This chapter provides basic troubleshooting instructions for the HP Integrity rx4640 server. This chapter addresses the following topics:

•“Troubleshooting Tips” on page 112

•“Possible Problems” on page 113

•“Troubleshooting Using LED Indicators” on page 116

•“Diagnostics” on page 128

•“Recommended Cleaning Procedures” on page 131

•“Where to Get Help” on page 132

Chapter 5

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HP Integrity Server rx4640 manual Troubleshooting

Contents

User Service Guide Legal Notices Contents Removing and Replacing Components Troubleshooting Booting the Operating System Parts InformationUtilities Index Contents Tables Tables Figures Figures Figures Figures Publishing History Details Intended AudienceNew and Changed Information in This Edition Publishing History Document Organization Typographic ConventionsBold HP-UX Release Name and Release Identifier Related DocumentsHP-UX 11i Releases Books about HP-UX Published by Prentice Hall HP Encourages Your Comments Introduction HP Integrity rx4640 Server with Front Bezel Server Overview Server Dimensions and Weight Server DimensionsDimensions Value Server Components Hard Disk Drives Power Supply UnitEnhanced Server Manageability Using Management Processor Motherboard Manageability Supported Operating Systems Controls, Ports, and LEDs Front View with Bezel Front Panel Controls, Ports, and LEDs Control Panel LEDs Hard Disk Drive LED Indicators DVD/DVD-R/DVD-RW Drives Rear Panel Controls, Ports, and LEDs Power Supply Status LEDs Management Processor LAN LEDsMP LAN LEDs Gigabit Ethernet Card LAN Ports Core I/O Locator LED and Button Internal Controls, Ports, and LEDs QuickFind Diagnostic Panel 11 I/O Baseboard LEDs, Buttons, and Sensors Baseboard LED Indicators Powering Off and Powering On the Server Power States Power StatesPowering Off the Server Powering Off the Server Using the iLO MP Powering On the Server Powering Off the Server ManuallyPowering On the Server Using the iLO MP Powering On the Server Manually Removing and Replacing Components Safety Information Service Tools RequiredAccessing a Rack Mounted Server Inserting the Server into the Rack Extending the Server from the Rack Pedestal Mounted HP Integrity rx4640 Server Accessing a Pedestal Mounted Server Removing and Replacing the Front Bezel Removing the Front BezelReplacing the Front Bezel Removing the Front Cover Removing and Replacing the Front and Top Covers Removing the Top Cover Replacing the Front Cover Removing and Replacing the Memory Extender Board Replacing the Top CoverRemoving the Memory Extender Board Opening the Memory Extender Board Latches Removing and Replacing Server Memory DIMMs Replacing the Memory Extender BoardRemoving Server Memory DIMMs Dimm Slot Fillers Installing Memory DIMMsInstalling DIMMs Supported Dimm Sizes Inserting Dimm into Extender Board Slot Dimm Memory Extender Board Layout Quads on the 16 Dimm Memory Extender BoardQuad Slots Dimm Extender Board DIMMs Loaded Fillers Requireda Dimm Filler Requirements for 16 Dimm Extender Board Quads on the Optional 32 Dimm Memory Extender Board Dimm Filler Requirements for 32 Dimm Extender BoardDimm Extender Board DIMMs Loaded Fillers required a Removing the Processor Extender Board Removing and Replacing the Processor Extender Board 11 Opening the Processor Extender Board Latches Replacing the Processor Extender Board Processor Socket Modules Removing and Replacing a ProcessorProcessor Load Order Processor Load Order 13 Processor Slot Locations on the Processor Extender Board Removing a Processor 14 Removing the Processor Sequencer Replacing a Processor 16 CPU 1 Socket Unlocked 17 Processor Cable Routed Correctly 18 Locking the Processor to the Processor Extender Board 19 Installing Sequencer on Extender Board Removing a Hot-Swap Chassis Fan Unit Removing and Replacing Hot-Swap Chassis Fans 20 Removing and Replacing the Chassis Fans 0 21 Removing and Replacing the Chassis Fan Replacing a Hot-Swap Chassis Fan Unit Removing the I/O Baseboard Removing and Replacing the I/O Baseboard 22 I/O Baseboard Locking Lever 23 Removing the I/O Baseboard Replacing the I/O Baseboard 24 I/O Baseboard Dip Switches Use the sysset command to enter the product data Removing and Replacing Hot-Plug PCI-X Cards PCI-X Specifications Hot-Plug Operation and OS Compatibility Operating System Support for Hot-Plug PCI-X Operations Safely Remove Hardware icon PCI-X Hardware and Software Interfaces PCI-X Slot Locations and Configurations PCI-X 133 MHz e Slots aPCI 66 MHz PCI-X 66 MHz 25 Slot ID Numbering Online Addition-OL-A Hot-Plug Operation Procedures 26 PCI-X OLX Divider Layout 27 Inserting PCI-X Card Online Replacement-OL-R Removing an OLX Divider Removing and Replacing OLX Dividers 28 Opening and Closing the OLX Divider Latch 29 Removing and Replacing the OLX Divider Replacing an OLX Divider 28 shows how to close the OLX divider latch Removing and Replacing Core I/O Cards PCI Slot Locations and Configurations PCI Slot Locations and Configurations Removing and Replacing the Scsi Core I/O CardRemoving the Scsi Core I/O Card 32 Inserting Scsi I/O Card Removing the LAN Core I/O Card Removing and Replacing the LAN Core I/O Card 34 Battery Location on the I/O Baseboard Removing and Replacing the Server Battery Removing and Replacing Hard Disk Drives Removing a Hard Disk DriveReplacing a Hard Disk Drive 36 Removing and Replacing a Hard Disk Drive in Slot 37 Installing a Volume Filler in Slot Removing the Scsi Backplane Board Removing and Replacing the Scsi Backplane Board 38 Removing and Replacing the Scsi Backplane Board Replacing the Scsi Backplane Board Removing the Midplane Riser Board Removing and Replacing the Midplane Riser Board Removing and Replacing the Midplane Riser Board Replacing the Midplane Riser Board Removing and Replacing the Power Supplies Power Supply Load OrderRemoving a Hot-Swap Power Supply 40 Removing and Replacing the Hot-Swap Power Supply Replacing a Hot-Swap Power Supply Removing the Power Distribution Board Removing and Replacing the Power Distribution Board 41 Removing and Replacing the Power Distribution Board Replacing the Power Distribution Board Removing the DVD Drive Removing and Replacing the DVD Drive 42 Removing and Replacing the DVD Drive Replacing the DVD Drive Removing the DVD I/O Board Removing and Replacing the DVD I/O Board 43 Removing and Replacing the DVD I/O Board Replacing the DVD I/O Board Removing the Display Board Removing and Replacing the Display Board 44 Removing and Replacing the Display Board Replacing the Display Board Removing the QuickFind Diagnostic Board Removing and Replacing the QuickFind Diagnostic Board 45 Removing and Replacing the QuickFind Diagnostic Board Replacing the QuickFind Diagnostic Board Troubleshooting Troubleshooting Methodology Troubleshooting Tips Possible Problems Server Does Not Power OnServer Does Not Boot Server Has Intermittent Failures Power Shuts Off and Does Not Come Back On Troubleshooting Using LED Indicators Troubleshooting Using LED Indicators Front Control Panel LED Indicators Front Control Panel LED DefinitionsState Flash Rate Color Description Button Color Description DVD/DVD-R/DVD-RW Drive LED IndicatorsHot-Swap Disk Drive LED Definitions DVD Drive LED Definitions Details QuickFind Diagnostic Panel LED Indicators 120 I/O Baseboard LEDs, Buttons and Sensors LED/Button Color Status Condition Baseboard LEDs, Buttons and Sensors Power Supply Status LED Indicators Power Predict Fail Status LED-Green LED-AmberILO MP LAN Port Link/Activity LED Display Condition Status ILO MP LED Status Descriptions Chapter 125 PCI-X LED Descriptions PCI-X LEDs and Hardware Errors Chapter 127 Diagnostics Online Diagnostics/ExercisersOnline Support Tool Availability Offline Support Tools List Offline Support Tool AvailabilityOffline Support Tools List 10 Online Support Tools List 12 General Diagnostic Tools List General Diagnostic ToolsFault Management Overview HP-UX Fault Management Wbem indication providers and EMS Hardware Monitors Recommended Cleaning ProceduresCleaning Component Time Frame Procedure Where to Get Help Information to Collect Before you Contact SupportOnline Support Phone Support 134 Parts Information Table A-1 Parts List Field Replaceable Parts List Fans Description Mfg. Part Part Number Replacement ExchangeMemory Internal disks/removable media Miscellaneous Rack solutions Monitor/Keyboard/Mouse Core I/O Cards 140 Booting the Operating System Configuring System Boot Options Operating Systems Supported on HP Integrity ServersHP-UX 11i Version 2 B.11.23 Booting and Shutting Down HP-UX Booting and Shutting Down HP-UX Adding an HP-UX Boot Option Adding HP-UX to the Boot Options List Standard HP-UX Booting Booting HP-UX EFI Boot ManagerBooting HP-UX EFI Shell Booting HP-UX in Single-User Mode EFI Shell Single-User Mode HP-UX Booting Appendix B 147 Shutting Down HP-UX LVM Maintenance Mode HP-UX BootingBooting HP-UX in LVM-Maintenance Mode EFI Shell Shutting Down HP-UX /sbin/shutdown Command Adding HP OpenVMS to the Boot Options List Booting and Shutting Down HP OpenVMS Booting HP OpenVMS EFI Boot Manager Booting HP OpenVMS Appendix B 151 Shutdown options in response to the prompts given Shutting Down HP OpenVMS Adding Microsoft Windows to the Boot Options List Booting and Shutting Down Microsoft Windows Fs0\ msutil\nvrboot Booting the Microsoft Windows Operating System Shutting Down Microsoft Windows Windows Shutdown from the Command Line Adding Linux to the Boot Options List Booting and Shutting Down Linux Booting Red Hat Enterprise Linux from the EFI Shell Booting the Red Hat Enterprise Linux Operating System Booting SuSE Linux Enterprise Server from the EFI Shell Booting the SuSE Linux Enterprise Server Operating System Shutting Down Linux Utilities Figure C-1 EFI Boot Sequence Extensible Firmware Interface Boot Manager Appendix C 163 Table C-1 EFI Commands EFI Commands Appendix C 165 Parameters EFI/POSSE CommandsHelp Syntax Example C-4 help cpuconfig Command Example C-1 help CommandExample C-2 Help bch Command Example C-3 help configuration Command Parameter Value BoottestBaud Table C-2 Communications Parameters Cpuconfig Example C-5Example C-6 Ioconfig Example C-7 cpuconfig CommandExample C-8 ioconfig Command Errdump Default Info Example C-9 info all Command Appendix C 173 174 Appendix C 175 Example C-10 info cpu Command Example C-11 info mem CommandExample C-12 Lanaddress Example C-13 info boot Command Example C-15 MonarchPdt Parameters None Example C-14 Example C-16 Pdt Command SysmodeExample C-17 Using the Scsi Setup Utility Specifying Scsi ParametersExample C-18 Appendix C 181 182 TIP 184 Appendix C 185 Boot From File Using the Boot Configuration Menu Edit Boot Entry Add Boot Entry BootNext Configuration Remove Boot Entry Driver Configuration AutoBoot Configuration To select Choose Table C-3 Console Output Devices Table C-4 Console Output Devices Console Configuration Table C-5 Console Output Devices System Reset Table C-6 Console Output Devices Using the System Configuration Menu Using the Security Configuration Menu EFI Index 196 197