134 | HP Integrity Server rx4640 guide

Troubleshooting

Where to Get Help

134

Chapter 5

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HP Integrity Server rx4640 manual 134

Contents

User Service Guide Legal Notices Contents Removing and Replacing Components Troubleshooting Utilities Booting the Operating SystemParts Information Index Contents Tables Tables Figures Figures Figures Figures Publishing History Intended AudienceNew and Changed Information in This Edition Publishing History Details Bold Document OrganizationTypographic Conventions HP-UX 11i Releases HP-UX Release Name and Release IdentifierRelated Documents HP Encourages Your Comments Books about HP-UX Published by Prentice Hall Introduction Server Overview HP Integrity rx4640 Server with Front Bezel Dimensions Value Server Dimensions and WeightServer Dimensions Server Components Motherboard Manageability Power Supply UnitEnhanced Server Manageability Using Management Processor Hard Disk Drives Supported Operating Systems Controls, Ports, and LEDs Front Panel Controls, Ports, and LEDs Front View with Bezel Hard Disk Drive LED Indicators Control Panel LEDs Rear Panel Controls, Ports, and LEDs DVD/DVD-R/DVD-RW Drives MP LAN LEDs Power Supply Status LEDsManagement Processor LAN LEDs Locator LED and Button Gigabit Ethernet Card LAN Ports Core I/O QuickFind Diagnostic Panel Internal Controls, Ports, and LEDs Baseboard LED Indicators 11 I/O Baseboard LEDs, Buttons, and Sensors Powering Off and Powering On the Server Powering Off the Server Using the iLO MP Power StatesPowering Off the Server Power States Powering On the Server Using the iLO MP Powering On the ServerPowering Off the Server Manually Powering On the Server Manually Removing and Replacing Components Accessing a Rack Mounted Server Safety InformationService Tools Required Extending the Server from the Rack Inserting the Server into the Rack Accessing a Pedestal Mounted Server Pedestal Mounted HP Integrity rx4640 Server Replacing the Front Bezel Removing and Replacing the Front BezelRemoving the Front Bezel Removing and Replacing the Front and Top Covers Removing the Front Cover Replacing the Front Cover Removing the Top Cover Removing the Memory Extender Board Removing and Replacing the Memory Extender BoardReplacing the Top Cover Opening the Memory Extender Board Latches Removing Server Memory DIMMs Removing and Replacing Server Memory DIMMsReplacing the Memory Extender Board Supported Dimm Sizes Installing Memory DIMMsInstalling DIMMs Dimm Slot Fillers Inserting Dimm into Extender Board Slot Quad Slots Dimm Memory Extender Board LayoutQuads on the 16 Dimm Memory Extender Board Dimm Filler Requirements for 16 Dimm Extender Board Dimm Extender Board DIMMs Loaded Fillers Requireda Dimm Extender Board DIMMs Loaded Fillers required a Quads on the Optional 32 Dimm Memory Extender BoardDimm Filler Requirements for 32 Dimm Extender Board Removing and Replacing the Processor Extender Board Removing the Processor Extender Board 11 Opening the Processor Extender Board Latches Replacing the Processor Extender Board Processor Load Order Removing and Replacing a ProcessorProcessor Load Order Processor Socket Modules Removing a Processor 13 Processor Slot Locations on the Processor Extender Board 14 Removing the Processor Sequencer Replacing a Processor 16 CPU 1 Socket Unlocked 17 Processor Cable Routed Correctly 18 Locking the Processor to the Processor Extender Board 19 Installing Sequencer on Extender Board Removing and Replacing Hot-Swap Chassis Fans Removing a Hot-Swap Chassis Fan Unit 20 Removing and Replacing the Chassis Fans 0 Replacing a Hot-Swap Chassis Fan Unit 21 Removing and Replacing the Chassis Fan Removing and Replacing the I/O Baseboard Removing the I/O Baseboard 22 I/O Baseboard Locking Lever Replacing the I/O Baseboard 23 Removing the I/O Baseboard 24 I/O Baseboard Dip Switches Use the sysset command to enter the product data PCI-X Specifications Removing and Replacing Hot-Plug PCI-X Cards Operating System Support for Hot-Plug PCI-X Operations Hot-Plug Operation and OS Compatibility PCI-X Hardware and Software Interfaces Safely Remove Hardware icon PCI-X Slot Locations and Configurations PCI-X 66 MHz Slots aPCI 66 MHz PCI-X 133 MHz e 25 Slot ID Numbering Hot-Plug Operation Procedures Online Addition-OL-A 26 PCI-X OLX Divider Layout 27 Inserting PCI-X Card Online Replacement-OL-R Removing and Replacing OLX Dividers Removing an OLX Divider 28 Opening and Closing the OLX Divider Latch 29 Removing and Replacing the OLX Divider 28 shows how to close the OLX divider latch Replacing an OLX Divider PCI Slot Locations and Configurations Removing and Replacing Core I/O Cards Removing the Scsi Core I/O Card PCI Slot Locations and ConfigurationsRemoving and Replacing the Scsi Core I/O Card 32 Inserting Scsi I/O Card Removing and Replacing the LAN Core I/O Card Removing the LAN Core I/O Card Removing and Replacing the Server Battery 34 Battery Location on the I/O Baseboard Replacing a Hard Disk Drive Removing and Replacing Hard Disk DrivesRemoving a Hard Disk Drive 36 Removing and Replacing a Hard Disk Drive in Slot 37 Installing a Volume Filler in Slot Removing and Replacing the Scsi Backplane Board Removing the Scsi Backplane Board Replacing the Scsi Backplane Board 38 Removing and Replacing the Scsi Backplane Board Removing and Replacing the Midplane Riser Board Removing the Midplane Riser Board Removing and Replacing the Midplane Riser Board Replacing the Midplane Riser Board Removing a Hot-Swap Power Supply Removing and Replacing the Power SuppliesPower Supply Load Order Replacing a Hot-Swap Power Supply 40 Removing and Replacing the Hot-Swap Power Supply Removing and Replacing the Power Distribution Board Removing the Power Distribution Board Replacing the Power Distribution Board 41 Removing and Replacing the Power Distribution Board Removing and Replacing the DVD Drive Removing the DVD Drive Replacing the DVD Drive 42 Removing and Replacing the DVD Drive Removing and Replacing the DVD I/O Board Removing the DVD I/O Board 43 Removing and Replacing the DVD I/O Board Replacing the DVD I/O Board Removing and Replacing the Display Board Removing the Display Board Replacing the Display Board 44 Removing and Replacing the Display Board Removing and Replacing the QuickFind Diagnostic Board Removing the QuickFind Diagnostic Board Replacing the QuickFind Diagnostic Board 45 Removing and Replacing the QuickFind Diagnostic Board Troubleshooting Troubleshooting Tips Troubleshooting Methodology Server Does Not Boot Possible ProblemsServer Does Not Power On Server Has Intermittent Failures Power Shuts Off and Does Not Come Back On Troubleshooting Using LED Indicators Troubleshooting Using LED Indicators State Flash Rate Color Description Button Front Control Panel LED IndicatorsFront Control Panel LED Definitions DVD Drive LED Definitions DVD/DVD-R/DVD-RW Drive LED IndicatorsHot-Swap Disk Drive LED Definitions Color Description QuickFind Diagnostic Panel LED Indicators Details 120 I/O Baseboard LEDs, Buttons and Sensors Baseboard LEDs, Buttons and Sensors LED/Button Color Status Condition ILO MP LAN Port Link/Activity LED Display Power Supply Status LED IndicatorsPower Predict Fail Status LED-Green LED-Amber ILO MP LED Status Descriptions Condition Status Chapter 125 PCI-X LEDs and Hardware Errors PCI-X LED Descriptions Chapter 127 Online Support Tool Availability DiagnosticsOnline Diagnostics/Exercisers 10 Online Support Tools List Offline Support Tool AvailabilityOffline Support Tools List Offline Support Tools List HP-UX Fault Management General Diagnostic ToolsFault Management Overview 12 General Diagnostic Tools List Component Time Frame Procedure Recommended Cleaning ProceduresCleaning Wbem indication providers and EMS Hardware Monitors Online Support Where to Get HelpInformation to Collect Before you Contact Support Phone Support 134 Parts Information Field Replaceable Parts List Table A-1 Parts List Internal disks/removable media Description Mfg. Part Part Number Replacement ExchangeMemory Fans Rack solutions Miscellaneous Core I/O Cards Monitor/Keyboard/Mouse 140 Booting the Operating System HP-UX 11i Version 2 B.11.23 Configuring System Boot OptionsOperating Systems Supported on HP Integrity Servers Booting and Shutting Down HP-UX Booting and Shutting Down HP-UX Adding HP-UX to the Boot Options List Adding an HP-UX Boot Option Booting HP-UX EFI Shell Standard HP-UX BootingBooting HP-UX EFI Boot Manager Single-User Mode HP-UX Booting Booting HP-UX in Single-User Mode EFI Shell Appendix B 147 Shutting Down HP-UX /sbin/shutdown Command LVM Maintenance Mode HP-UX BootingBooting HP-UX in LVM-Maintenance Mode EFI Shell Shutting Down HP-UX Booting and Shutting Down HP OpenVMS Adding HP OpenVMS to the Boot Options List Booting HP OpenVMS Booting HP OpenVMS EFI Boot Manager Appendix B 151 Shutting Down HP OpenVMS Shutdown options in response to the prompts given Booting and Shutting Down Microsoft Windows Adding Microsoft Windows to the Boot Options List Booting the Microsoft Windows Operating System Fs0\ msutil\nvrboot Shutting Down Microsoft Windows Windows Shutdown from the Command Line Booting and Shutting Down Linux Adding Linux to the Boot Options List Booting the Red Hat Enterprise Linux Operating System Booting Red Hat Enterprise Linux from the EFI Shell Booting the SuSE Linux Enterprise Server Operating System Booting SuSE Linux Enterprise Server from the EFI Shell Shutting Down Linux Utilities Extensible Firmware Interface Boot Manager Figure C-1 EFI Boot Sequence Appendix C 163 EFI Commands Table C-1 EFI Commands Appendix C 165 Syntax EFI/POSSE CommandsHelp Parameters Example C-3 help configuration Command Example C-1 help CommandExample C-2 Help bch Command Example C-4 help cpuconfig Command Table C-2 Communications Parameters BoottestBaud Parameter Value Example C-6 CpuconfigExample C-5 Example C-8 ioconfig Command IoconfigExample C-7 cpuconfig Command Default Errdump Example C-9 info all Command Info Appendix C 173 174 Appendix C 175 Example C-12 Example C-10 info cpu CommandExample C-11 info mem Command Example C-13 info boot Command Lanaddress Parameters None Example C-14 MonarchPdt Example C-15 Example C-17 Example C-16 Pdt CommandSysmode Example C-18 Using the Scsi Setup UtilitySpecifying Scsi Parameters Appendix C 181 182 TIP 184 Appendix C 185 Using the Boot Configuration Menu Boot From File Add Boot Entry Edit Boot Entry Remove Boot Entry BootNext Configuration AutoBoot Configuration Driver Configuration Table C-3 Console Output Devices To select Choose Console Configuration Table C-4 Console Output Devices System Reset Table C-5 Console Output Devices Using the System Configuration Menu Table C-6 Console Output Devices Using the Security Configuration Menu Index EFI 196 197