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HP Integrity Server rx4640 manual 134

Models: Integrity Server rx4640

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Troubleshooting

Where to Get Help

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HP Integrity Server rx4640 manual 134

Contents

User Service Guide Legal Notices Contents Removing and Replacing Components Troubleshooting Utilities Booting the Operating SystemParts Information Index Contents Tables Tables Figures Figures Figures Figures Publishing History Intended AudienceNew and Changed Information in This Edition Publishing History DetailsBold Document OrganizationTypographic Conventions HP-UX 11i Releases HP-UX Release Name and Release IdentifierRelated Documents HP Encourages Your Comments Books about HP-UX Published by Prentice HallIntroduction Server Overview HP Integrity rx4640 Server with Front BezelDimensions Value Server Dimensions and WeightServer Dimensions Server Components Motherboard Manageability Power Supply UnitEnhanced Server Manageability Using Management Processor Hard Disk DrivesSupported Operating Systems Controls, Ports, and LEDs Front Panel Controls, Ports, and LEDs Front View with BezelHard Disk Drive LED Indicators Control Panel LEDsRear Panel Controls, Ports, and LEDs DVD/DVD-R/DVD-RW DrivesMP LAN LEDs Power Supply Status LEDsManagement Processor LAN LEDs Locator LED and Button Gigabit Ethernet Card LAN Ports Core I/OQuickFind Diagnostic Panel Internal Controls, Ports, and LEDsBaseboard LED Indicators 11 I/O Baseboard LEDs, Buttons, and SensorsPowering Off and Powering On the Server Powering Off the Server Using the iLO MP Power StatesPowering Off the Server Power StatesPowering On the Server Using the iLO MP Powering On the ServerPowering Off the Server Manually Powering On the Server Manually Removing and Replacing Components Accessing a Rack Mounted Server Safety InformationService Tools Required Extending the Server from the Rack Inserting the Server into the RackAccessing a Pedestal Mounted Server Pedestal Mounted HP Integrity rx4640 ServerReplacing the Front Bezel Removing and Replacing the Front BezelRemoving the Front Bezel Removing and Replacing the Front and Top Covers Removing the Front CoverReplacing the Front Cover Removing the Top CoverRemoving the Memory Extender Board Removing and Replacing the Memory Extender BoardReplacing the Top Cover Opening the Memory Extender Board Latches Removing Server Memory DIMMs Removing and Replacing Server Memory DIMMsReplacing the Memory Extender Board Supported Dimm Sizes Installing Memory DIMMsInstalling DIMMs Dimm Slot FillersInserting Dimm into Extender Board Slot Quad Slots Dimm Memory Extender Board LayoutQuads on the 16 Dimm Memory Extender Board Dimm Filler Requirements for 16 Dimm Extender Board Dimm Extender Board DIMMs Loaded Fillers RequiredaDimm Extender Board DIMMs Loaded Fillers required a Quads on the Optional 32 Dimm Memory Extender BoardDimm Filler Requirements for 32 Dimm Extender Board Removing and Replacing the Processor Extender Board Removing the Processor Extender Board11 Opening the Processor Extender Board Latches Replacing the Processor Extender Board Processor Load Order Removing and Replacing a ProcessorProcessor Load Order Processor Socket ModulesRemoving a Processor 13 Processor Slot Locations on the Processor Extender Board14 Removing the Processor Sequencer Replacing a Processor 16 CPU 1 Socket Unlocked 17 Processor Cable Routed Correctly 18 Locking the Processor to the Processor Extender Board 19 Installing Sequencer on Extender Board Removing and Replacing Hot-Swap Chassis Fans Removing a Hot-Swap Chassis Fan Unit20 Removing and Replacing the Chassis Fans 0 Replacing a Hot-Swap Chassis Fan Unit 21 Removing and Replacing the Chassis FanRemoving and Replacing the I/O Baseboard Removing the I/O Baseboard22 I/O Baseboard Locking Lever Replacing the I/O Baseboard 23 Removing the I/O Baseboard24 I/O Baseboard Dip Switches Use the sysset command to enter the product data PCI-X Specifications Removing and Replacing Hot-Plug PCI-X CardsOperating System Support for Hot-Plug PCI-X Operations Hot-Plug Operation and OS CompatibilityPCI-X Hardware and Software Interfaces Safely Remove Hardware iconPCI-X Slot Locations and Configurations PCI-X 66 MHz Slots aPCI 66 MHz PCI-X 133 MHz e25 Slot ID Numbering Hot-Plug Operation Procedures Online Addition-OL-A26 PCI-X OLX Divider Layout 27 Inserting PCI-X Card Online Replacement-OL-R Removing and Replacing OLX Dividers Removing an OLX Divider28 Opening and Closing the OLX Divider Latch 29 Removing and Replacing the OLX Divider 28 shows how to close the OLX divider latch Replacing an OLX DividerPCI Slot Locations and Configurations Removing and Replacing Core I/O CardsRemoving the Scsi Core I/O Card PCI Slot Locations and ConfigurationsRemoving and Replacing the Scsi Core I/O Card 32 Inserting Scsi I/O Card Removing and Replacing the LAN Core I/O Card Removing the LAN Core I/O CardRemoving and Replacing the Server Battery 34 Battery Location on the I/O BaseboardReplacing a Hard Disk Drive Removing and Replacing Hard Disk DrivesRemoving a Hard Disk Drive 36 Removing and Replacing a Hard Disk Drive in Slot 37 Installing a Volume Filler in Slot Removing and Replacing the Scsi Backplane Board Removing the Scsi Backplane BoardReplacing the Scsi Backplane Board 38 Removing and Replacing the Scsi Backplane BoardRemoving and Replacing the Midplane Riser Board Removing the Midplane Riser BoardRemoving and Replacing the Midplane Riser Board Replacing the Midplane Riser Board Removing a Hot-Swap Power Supply Removing and Replacing the Power SuppliesPower Supply Load Order Replacing a Hot-Swap Power Supply 40 Removing and Replacing the Hot-Swap Power SupplyRemoving and Replacing the Power Distribution Board Removing the Power Distribution BoardReplacing the Power Distribution Board 41 Removing and Replacing the Power Distribution BoardRemoving and Replacing the DVD Drive Removing the DVD DriveReplacing the DVD Drive 42 Removing and Replacing the DVD DriveRemoving and Replacing the DVD I/O Board Removing the DVD I/O Board43 Removing and Replacing the DVD I/O Board Replacing the DVD I/O Board Removing and Replacing the Display Board Removing the Display BoardReplacing the Display Board 44 Removing and Replacing the Display BoardRemoving and Replacing the QuickFind Diagnostic Board Removing the QuickFind Diagnostic BoardReplacing the QuickFind Diagnostic Board 45 Removing and Replacing the QuickFind Diagnostic BoardTroubleshooting Troubleshooting Tips Troubleshooting MethodologyServer Does Not Boot Possible ProblemsServer Does Not Power On Server Has Intermittent Failures Power Shuts Off and Does Not Come Back On Troubleshooting Using LED Indicators Troubleshooting Using LED IndicatorsState Flash Rate Color Description Button Front Control Panel LED IndicatorsFront Control Panel LED Definitions DVD Drive LED Definitions DVD/DVD-R/DVD-RW Drive LED IndicatorsHot-Swap Disk Drive LED Definitions Color DescriptionQuickFind Diagnostic Panel LED Indicators Details120 I/O Baseboard LEDs, Buttons and Sensors Baseboard LEDs, Buttons and Sensors LED/Button Color Status ConditionILO MP LAN Port Link/Activity LED Display Power Supply Status LED IndicatorsPower Predict Fail Status LED-Green LED-Amber ILO MP LED Status Descriptions Condition StatusChapter 125 PCI-X LEDs and Hardware Errors PCI-X LED DescriptionsChapter 127 Online Support Tool Availability DiagnosticsOnline Diagnostics/Exercisers 10 Online Support Tools List Offline Support Tool AvailabilityOffline Support Tools List Offline Support Tools ListHP-UX Fault Management General Diagnostic ToolsFault Management Overview 12 General Diagnostic Tools ListComponent Time Frame Procedure Recommended Cleaning ProceduresCleaning Wbem indication providers and EMS Hardware MonitorsOnline Support Where to Get HelpInformation to Collect Before you Contact Support Phone Support 134 Parts Information Field Replaceable Parts List Table A-1 Parts ListInternal disks/removable media Description Mfg. Part Part Number Replacement ExchangeMemory FansRack solutions MiscellaneousCore I/O Cards Monitor/Keyboard/Mouse140 Booting the Operating System HP-UX 11i Version 2 B.11.23 Configuring System Boot OptionsOperating Systems Supported on HP Integrity Servers Booting and Shutting Down HP-UX Booting and Shutting Down HP-UXAdding HP-UX to the Boot Options List Adding an HP-UX Boot OptionBooting HP-UX EFI Shell Standard HP-UX BootingBooting HP-UX EFI Boot Manager Single-User Mode HP-UX Booting Booting HP-UX in Single-User Mode EFI ShellAppendix B 147 Shutting Down HP-UX /sbin/shutdown Command LVM Maintenance Mode HP-UX BootingBooting HP-UX in LVM-Maintenance Mode EFI Shell Shutting Down HP-UXBooting and Shutting Down HP OpenVMS Adding HP OpenVMS to the Boot Options ListBooting HP OpenVMS Booting HP OpenVMS EFI Boot ManagerAppendix B 151 Shutting Down HP OpenVMS Shutdown options in response to the prompts givenBooting and Shutting Down Microsoft Windows Adding Microsoft Windows to the Boot Options ListBooting the Microsoft Windows Operating System Fs0\ msutil\nvrbootShutting Down Microsoft Windows Windows Shutdown from the Command Line Booting and Shutting Down Linux Adding Linux to the Boot Options ListBooting the Red Hat Enterprise Linux Operating System Booting Red Hat Enterprise Linux from the EFI ShellBooting the SuSE Linux Enterprise Server Operating System Booting SuSE Linux Enterprise Server from the EFI ShellShutting Down Linux Utilities Extensible Firmware Interface Boot Manager Figure C-1 EFI Boot SequenceAppendix C 163 EFI Commands Table C-1 EFI CommandsAppendix C 165 Syntax EFI/POSSE CommandsHelp ParametersExample C-3 help configuration Command Example C-1 help CommandExample C-2 Help bch Command Example C-4 help cpuconfig CommandTable C-2 Communications Parameters BoottestBaud Parameter ValueExample C-6 CpuconfigExample C-5 Example C-8 ioconfig Command IoconfigExample C-7 cpuconfig Command Default ErrdumpExample C-9 info all Command InfoAppendix C 173 174 Appendix C 175 Example C-12 Example C-10 info cpu CommandExample C-11 info mem Command Example C-13 info boot Command LanaddressParameters None Example C-14 MonarchPdt Example C-15Example C-17 Example C-16 Pdt CommandSysmode Example C-18 Using the Scsi Setup UtilitySpecifying Scsi Parameters Appendix C 181 182 TIP 184 Appendix C 185 Using the Boot Configuration Menu Boot From FileAdd Boot Entry Edit Boot EntryRemove Boot Entry BootNext ConfigurationAutoBoot Configuration Driver ConfigurationTable C-3 Console Output Devices To select ChooseConsole Configuration Table C-4 Console Output DevicesSystem Reset Table C-5 Console Output DevicesUsing the System Configuration Menu Table C-6 Console Output DevicesUsing the Security Configuration Menu Index EFI196 197