Problem-solving flowchart
If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggested steps, contact an
NOTE Macintosh users: For more troubleshooting information, see Solve common Macintosh problems.
Step | Verification step | Possible problems | Solutions | |
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1 | Is the power on? | No power due to failed power source, cable, | 1. Verify that the device is plugged in. | |
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| switch, or fuse. | 2. | Verify that the power cable is functional |
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| and that the power switch is on. |
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| 3. | Check the power source by plugging |
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| the device directly into the wall or into |
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| a different outlet. |
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2 | Does Ready appear on the | Control panel shows an error. | See | |
| device control panel? |
| common messages that will help you correct | |
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| the error. | |
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| If the error persists, contact HP Customer | |
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| Care. See HP Customer Care or the support | |
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| flyer that came in the device box. | |
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| The touchscreen is blank. | The | |
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| incorrectly. Adjust the brightness- | |
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| adjustment dial so that the touchscreen | |
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| controls and messages are visible. | |
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3 | Do information pages print? | An error message appears on the control- | See | |
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| panel display. | common messages that will help you correct | |
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| the error. | |
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| Media does not move smoothly through the | Make sure that media that meets | |
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| device paper path. | HP specifications. See Media | |
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| Clean the paper path. See Clean the paper | |
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| path. |
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| Poor print quality. | See Solve | |
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| If the error persists, contact HP Customer | |
Care. See HP Customer Care or the support flyer that came in the device box.
ENWW |