HP CC477A, M3035 Media-handlingproblems

Problem

Cause

Solution

Unwanted lines appear on the copy.

AaBbCc

Tray 1 or tray 2 might not be installed	Verify that the tray is in place.
correctly.

The flatbed scanner or the ADF glass	Clean the flatbed scanner or the ADF
might be dirty.	glass. See Clean the device.

The photosensitive drum inside the print	Install a new HP print cartridge. See
cartridge might have been scratched.	Change the print cartridge.

Black dots or streaks appear on the copy.

Ink, glue, correction fluid, or an unwanted Clean the device. See Clean the device. substance might be on the automatic

document feeder (ADF) or flatbed scanner.

Copies are too light or dark.

The darkness setting needs to be adjusted.

Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image.

Text is unclear.	The sharpness setting needs to be
	adjusted.
	The image should be optimized for text.

To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness.

To optimize the image for text, touch Copy and then touch Optimize Text/ Picture. Select Text.

Media-handling problems

Problem	Cause	Solution

Poor print quality or toner adhesion	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, or it is embossed	and 250 Sheffield, 4 to 6% moisture
	or from a faulty paper lot.	content.

Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof
		wrapping.

	The paper has variability from one side	Turn the paper over.
	to the other.

Excessive curl	The paper is too moist, has the wrong	Open the rear output bin, or use long-
	grain direction, or is of short-grain	grain paper.
	construction

	The paper varies from side-to-side.	Turn the paper over.

Jamming, damage to device	The paper has cutouts or perforations.	Use paper that is free of cutouts or
		perforations.

ENWW	Solve copy problems 191