Step | Verification step | Possible problems | Solutions |
number |
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6 | Does the device receive a | Too many telephone devices are plugged in, | Make sure that the device is the only device |
| fax? | or telephone devices are not connected in the | on the telephone line and try again to |
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| correct order. | receive the fax. |
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| The telephone cord does not meet | Verify that the device is connected to an |
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| specifications. | analog fax line. |
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| The device fax settings are set incorrectly. | Review the device fax settings. See Solve |
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If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.
7Does the device print from the computer?
Software is not installed correctly or an error | Uninstall and then reinstall the device |
occurred during software installation. | software. Verify that you are using the |
| correct installation procedure and the |
| correct port setting. |
|
|
The cable is faulty or is not connected | Try using another cable, or reconnect the |
correctly. | cable. |
|
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An incorrect driver is selected. | Select the proper driver. |
|
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Other devices are connected to the USB port. | Disconnect the other devices and try again |
| to print. |
|
|
There is a port driver problem in Microsoft | Uninstall and then reinstall the device |
Windows. | software. Verify that you are using the |
| correct installation procedure and the |
| correct port setting. |
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.
ENWW |