Problem | Cause | Solution |
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No copy came out. | The input tray might be empty. | Load media in the device. SeeLoad |
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| media for more information. |
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| The original might have been loaded | Load the original correctly in the ADF or |
| incorrectly. | flatbed scanner. See Load media. |
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Copies are blank. | The sealing tape might not have been | Remove the print cartridge from the |
| removed from the print cartridge. | device, pull out the sealing tape, and |
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| then reinstall the print cartridge. |
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| The original might have been loaded | Load the original correctly in the ADF or |
| incorrectly. | flatbed scanner. See Load media. |
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| The media might not meet | Use media that meets HP specifications. |
| HP specifications. | See Media considerations. |
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| The | Replace the print cartridge. See Change |
| low. | |
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The wrong original was copied. | The ADF might be loaded. | Make sure that the ADF is empty. |
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Copies are reduced in size. | The device software settings might be | See the device software Help for more |
| set to reduce the scanned image. | information about changing the settings. |
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ENWW | Solve copy problems 193 |