Problem

Cause

Solution

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for

 

 

laser printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough, too

● Try another kind of paper, between

 

heavy or too smooth, has the wrong grain

100 and 250 Sheffield, 4 to 6%

 

direction, or is of short-grain construction

moisture content.

 

or it is embossed or from a faulty paper

● Use long-grain paper.

 

lot.

 

 

 

Print is crooked or misaligned on the

The media guides might be incorrectly

Remove all media from the input tray,

page.

adjusted.

straighten the stack, and then load the

 

 

media in the input tray again. Adjust the

 

 

media guides to the width and length of

 

 

the media that you are using and try

 

 

printing again.

 

 

 

 

The scanner might require a calibration.

Perform a tray alignment, and then

 

 

calibrate the scanner.

 

 

● Perform a tray alignment by

 

 

opening the Administration menu at

 

 

the device control panel. On the

 

 

Print Quality submenu, touch Set

 

 

Registration. Choose a tray under

 

 

Source and then run a test page.

 

 

For more information, see Print

 

 

Quality menu.

 

 

● See Calibrate the scanner for

 

 

information about calibrating the

 

 

scanner.

 

 

 

More than one sheet feeds at one time.

The media tray might be overloaded.

Remove some of the media from the tray.

 

 

See Load media.

 

 

 

 

The media might be wrinkled, folded, or

Verify that the media is not wrinkled,

 

damaged.

folded, or damaged. Try printing on

 

 

media from a new or different package.

 

 

 

The device does not pull media from a

The device might be in manual feed

● If Manual Feed appears on the

media tray.

mode.

control-panel display, press OK to

 

 

print the job.

 

 

● Verify that the device is not in

 

 

manual feed mode, and then print

 

 

your job again.

 

 

 

 

The pickup roller might be dirty or

Contact HP Customer Care. See

 

damaged.

HP Customer Care or the support flyer

 

 

that came in the device box.

 

 

 

 

The paper-length adjustment control in

Adjust the paper-length adjustment

 

the tray is set at a length that is greater

control to the correct length.

 

than the media size.

 

 

 

 

192 Chapter 11 Problem solving

ENWW