Table 11-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Access denied menus locked

The control panel function that you are trying

Contact the network administrator.

 

to use has been locked to prevent

 

 

unauthorized access.

 

Action not currently available for Tray <X> Tray size cannot be any size/any custom

A duplexed (2-sided) document was

Select another tray or reconfigure the tray.

requested from a tray that is set to Any size

 

or Any custom. Duplexing is not allowed

 

from a tray configured to Any size or Any

 

custom.

 

Authentication Required

Authentication has been enabled for this

 

feature or destination. A username and

 

password are required.

Type the user name and password, or contact the network administrator.

Authentication Required To Use This

A user name and password are required.

Type the user name and password, or contact

Feature

 

the network administrator.

 

 

 

Cannot duplex close rear bin

The device cannot print on both sides of the

Close the rear output bin.

 

page if the rear output bin is open.

 

 

 

 

Check the glass and remove any paper To

A digital send or copy job has been performed

Remove the original document from the

continue press Start

from the scanner glass, but the original

scanner glass, and then press Start.

 

document needs to be removed.

 

 

 

 

Chosen personality not available To

A print job requested a language (personality)

Print the job by using a printer driver for a

continue touch OK

that is not available for this device. The job

different printer language, or add the

 

will not print and will be cleared from

requested language to the device (if

 

memory.

possible). To see a list of available

 

 

personalities, print a configuration page.

 

 

See Use information pages.

 

 

 

Close front door

The front door is open.

Close the front door.

 

 

 

Digital send communication error

An error has occurred during a digital send

Contact the network administrator.

 

task.

 

 

 

 

Document feeder cover open

The document feeder (ADF) cover is open.

Close the document feeder (ADF) cover.

 

 

Follow the instructions in the onscreen dialog

 

 

box.

 

 

 

Document feeder empty

The document feeder (ADF) does not contain

Load paper in the document feeder (ADF)

 

paper.

input tray.

 

 

 

Document feeder paper jam

Media is jammed in the document feeder

Follow the instructions in the onscreen dialog

 

(ADF).

box. See Clear jams from the input-tray

 

 

areas.

Document feeder pick error

The document feeder (ADF) experienced an

 

error while picking media.

Make sure that your original contains no more than 50 pages. Follow the instructions in the onscreen dialog box.

E-mail Gateway did not accept the job because the attachment was too large.

The scanned documents have exceeded the size limit of the server.

Send the job again using a lower resolution, smaller file size setting, or fewer pages. See Use the embedded Web server to learn how to reduce the size of the attachment. Contact the network administrator to enable sending the scanned documents by using multiple e-mails.

E-mail Gateway did not respond. Job

A gateway has exceeded the time out value.

Validate the SMTP IP address. See Solve

failed.

 

e-mail problems.

 

 

 

E-mail Gateway rejected the job because

One or more of the e-mail addresses is

Send the job again with the correct

of the addressing information. Job failed.

incorrect.

addresses.

 

 

 

ENWW

Control-panel messages 159