Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

 

 

4

Does the device copy?

Poor copy quality from the ADF.

1.

If the print quality from the internal tests

 

 

 

 

and the copy from the flatbed were

 

 

 

 

acceptable, clean the ADF scanning

 

 

 

 

strip. See Clean the scanner glass.

 

 

 

2.

If the ADF is damaged, contact

 

 

 

 

HP Customer Care. See HP Customer

 

 

 

 

Care or the support flyer that came in

 

 

 

 

the device box.

 

 

 

 

 

 

 

Media does not move smoothly through the

1.

Make sure that the media

 

 

ADF path.

 

HP specifications. See Media

 

 

 

 

considerations.

 

 

 

2.

Clean the ADF roller and separation

 

 

 

 

pad. See Clean the ADF .

 

 

 

3.

If the problem persists, replace the

 

 

 

 

ADF roller. Contact HP Customer

 

 

 

 

Care. See HP Customer Care or the

 

 

 

 

support flyer that came in the device

 

 

 

 

box..

 

 

 

4.

If the problem persists, replace the

 

 

 

 

ADF. Contact HP Customer Care.

 

 

 

 

See HP Customer Care or the support

 

 

 

 

flyer that came in the device box.

 

 

 

 

 

 

 

Poor copy quality from the flatbed.

1.

If the print quality from the internal tests

 

 

 

 

and the copy from the ADF were

 

 

 

 

acceptable, clean the flatbed glass.

 

 

 

 

See Clean the scanner glass.

 

 

 

2.

If, after performing the maintenance,

 

 

 

 

the problem persists, see Solve copy

 

 

 

 

problems.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

5

Does the device send a fax? The telephone line is not operational or the

Verify that the device is plugged into a

 

 

device is not plugged into the telephone line.

telephone line that operates correctly.

 

 

 

 

 

 

The telephone cord is faulty or is plugged into

1. Verify that the device is connected to

 

 

the wrong connector.

 

an analog fax line.

 

 

 

2.

Try plugging the telephone cord into

 

 

 

 

the other connector.

 

 

 

3.

Try a new telephone cord.

 

 

 

 

 

 

The fax number is incorrect or incomplete..

Check the fax number and re-enter the

 

 

 

correct and complete fax number.

 

 

 

 

 

 

The device fax settings are set incorrectly.

Review the device fax settings. See the

 

 

 

HP LaserJet Analog Fax Accessory 300

 

 

 

User Guide.

 

 

 

If the error persists, contact HP Customer

 

 

 

Care. See HP Customer Care or the support

 

 

 

flyer that came in the device box.

 

 

 

 

 

 

Sent fax is incomplete or of poor quality.

See Solve fax problems.

 

 

 

 

 

148 Chapter 11 Problem solving

ENWW