Common causes of jams

The device is jammed.1

Cause

Solution

 

 

The media does not meet specifications.

Use only media that meets HP specifications. See Media

 

considerations.

 

 

A component is installed incorrectly.

Verify that the print cartridge is correctly installed.

 

 

You are using media that has already passed through a device

Do not use media that has been previously printed on or

or copier.

copied.

 

 

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that

 

the stack is below the maximum stack height mark in the tray.

 

See Load media.

 

 

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them

 

so they hold the stack firmly in place without bending it.

 

 

The media is binding or sticking together.

Remove the media, flex it, rotate it 180°, or flip it over. Reload

 

the media into the input tray.

 

 

The media is removed before it settles into the output bin.

Reset the device. Wait until the page completely settles in the

 

output bin before removing it.

 

 

During two-sided printing, you removed the paper before the

Reset the device and print the document again. Wait until the

second side of the document was printed.

page completely settles in the output bin before removing it.

 

 

The media is in poor condition.

Replace the media.

 

 

The internal tray rollers are not picking up the media.

If the media is heavier than 120 g/m2 (32 lb), it might not be

 

picked from the tray.

 

 

The media has rough or jagged edges.

Replace the media.

 

 

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Feed

 

single sheets from tray 1.

 

 

Device supply items have reached the end of their useful life.

Check the device control panel for messages prompting you

 

to replace supplies, or print a supplies status page to verify the

 

remaining life of the supplies. See Use information pages.

 

 

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the

 

original packaging in a controlled environment.

 

 

Not all device packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping

 

locks have been removed from the device.

1If the device still continues to jam, contact HP Customer Support or your authorized HP service provider.

ENWW

Common causes of jams 163