Faxes you send are not arriving at the receiving fax machine.

Cause

Solution

 

 

The receiving fax machine might be turned off or might have

Call the recipient to make sure that the fax machine is turned

an error condition, such as being out of paper.

on and ready to receive faxes.

 

 

A fax might be stored in memory because it is waiting to redial

If a fax job is in memory for either of these reasons, an entry

a busy number, or there are other jobs ahead of it waiting to

for the job appears in the fax log. Print the fax activity log (see

be sent.

the fax guide), and check the Result column for jobs with a

 

Pending designation.

 

 

NOTE If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu.

Solve receiving problems

Incoming fax calls are not being answered by the fax (no fax detected).

Cause

Solution

 

 

The rings-to-answer setting might not be set correctly.

Check the rings-to-answer setting. See the fax guide for

 

information about changing the setting.

 

 

The telephone cord might not be connected properly, or the

Check the installation. Make sure you are using the telephone

telephone cord is not working.

cord that came with the device.

 

 

The telephone line might not be working.

Disconnect the fax cable from the telephone jack, and then

 

connect a telephone. Make a phone call to ensure that the

 

telephone line is working.

A voice-messaging service might be interfering with the ability to answer calls.

Do one of the following:

●Discontinue the messaging service.

●Get a telephone line dedicated to fax calls.

●Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting.

Faxes are transmitting or being received very slowly.

Cause

Solution

 

 

You might be sending or receiving a very complex fax, such as

Complex faxes take longer to be sent or received.

one with many graphics.

 

 

 

The receiving fax machine might have a slow modem speed.

The device fax only sends the fax at the fastest modem speed

 

the receiving fax machine can use.

 

 

ENWW

Solve fax problems 195