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HP CC477A, M3035 manual 188

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3.Clear any loose staples from the stapler and from the staple cartridge.

4.Replace the staple cartridge.

176 Chapter 11 Problem solving

ENWW

Contents

Page Page Page Page Table of contents 3 Input/output (I/O) configuration 4 Media and trays 5 Device features 6 Print 7 Copy 8 Scan and send e-mail 9 Fax 10 Manage and maintain the device 11 Problem solving Page Appendix A Supplies and accessories Appendix B Service and support Appendix C Specifications Appendix D Regulatory information Appendix E Working with memory and print server cards 1 Device basics Device comparison Features comparison Page Walkaround Interface ports Device software Universal printer drivers Driver Autoconfiguration Update Now HP Driver Preconfiguration Page Open the printer drivers Software for Macintosh computers ●PostScript Printer Description (PPD) files ●HP Printer Utility Remove software from Macintosh operating systems HP Web Jetadmin Embedded Web server HP Easy Printer Care software Other components and utilities Page 2 Control panel Use the control panel Home screen Buttons on the touchscreen Control-panelhelp system Use the Administration menu Information menu Default Options for Originals Default Copy Options Default Fax Options Default E-mailOptions Default Send to Folder Options Default Print Options Time/Scheduling menu Page Management menu Networking and I/O Page Page Page Page Page Page Page Fax Setup Page Page E-mailSetup Send Setup menu Device Behavior menu Page Page Print Quality menu Page Troubleshooting menu Page Resets menu Service menu Page 3 Input/output (I/O) configuration USB configuration Network configuration Set an IP address Set the subnet mask Set the default gateway Disable IPX/SPX Disable AppleTalk Disable DLC/LLC 4 Media and trays General guidelines for media General media specifications Media considerations Envelopes with double side seams Envelopes with adhesive strips or flaps Envelope margins Envelope storage Label construction Card stock construction Card stock guidelines Select the correct fuser mode Page Select print media Manual 2-sided printing Supported media types Printing and paper-storageenvironment Load media Load tray 1 (multipurpose tray) Customize tray 1 operation Load tray 2 and optional tray Load special media Paper Type is Printer features Media type Page Control print jobs Select output bins Print to the rear output bin 5 Device features Use the convenience stapler Load staples Page Use job storage features Create a proof and hold job Print the remaining copies of a proof and hold job Delete a proof and hold job Create a private job Print a private job Delete a private job Create a QuickCopy job Print additional copies of a QuickCopy job Delete a QuickCopy job Create a stored copy job Create a stored print job Print a stored job Delete a stored job Page 6 Print Use features in the Windows printer driver Use watermarks Preferences Effects Watermarks Edit Custom Paper Size Close Use different paper and printing covers Paper/Quality 3.Click Use Different Paper/Covers Finishing Document Options Print Page Borders Page Order Portrait Use automatic duplex printing Print on both sides manually Layout options for printing on both sides Use the Services tab Services Device and Supplies status icon Device Status Use features in the Macintosh printer driver Printing on both sides of the paper Page Cancel a print job Page 7 Copy Use the Copy screen Set the default copy options Basic copy instructions Adjust the copy settings Copy two-sideddocuments 4.Touch 2–sidedoriginal, 2–sidedoutput Make one-sidedcopies from two-sideddocuments 4.Touch 2–sidedoriginal, 1–sidedoutput Copy mixed-sizeoriginals Change the copy-collationsetting Copy photos and books Combine copy jobs by using Job Build Cancel a copy job 8 Scan and send e-mail Configure e-mailsettings Find the SMTP gateway from the device control panel Find the SMTP gateway from an e-mailprogram Use the Send E-mailscreen Perform basic e-mailfunctions Send a document Use the auto-completefunction Use the address book Add e-mailaddresses to the local address book Delete e-mailaddresses from the local address book Change e-mailsettings for the current job Scan to a folder Scan to a workflow destination 9 Fax Analog faxing Digital fax Page 10 Manage and maintain the device Use information pages Page Configure e-mailalerts Use the HP Easy Printer Care software Page Use the embedded Web server Embedded Web server sections Page Use HP Web Jetadmin software Use the HP Printer Utility for Macintosh Page Manage supplies Print-cartridgestorage Use genuine HP print cartridges HP policy on non-HPprint cartridges Print-cartridgeauthentication HP fraud hotline and Web site Replace supplies and parts Page Page Clean the device Clean the scanner lid backing Clean the ADF Page Clean the paper path Calibrate the scanner 11 Problem solving Problem-solvingchecklist Problem-solvingflowchart Page Page Solve general device problems Page Page Control-panelmessage types Control-panelmessages Page Page Page Page Page Page Page Page Common causes of jams Jam locations Jam recovery Clear jams Page Clear jams from the input-trayareas Clear jams from the print-cartridgearea Clear jams from the output-binareas Page Clear jams from the duplexer Solve repeated jams Page Clear stapler jams Page Page Solve print-qualityproblems Page Light print (partial page) Light print (entire page) Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Page skew Curl or wave Wrinkles or creases Vertical white lines Tire tracks White spots on black Scattered lines Blurred print Random image repetition Solve network printing problems Solve copy problems Media-handlingproblems Page Performance problems Solve fax problems Solve receiving problems Page Solve e-mailproblems Solve common Windows problems Solve common Macintosh problems Page Solve Linux problems Solve PostScript problems A Supplies and accessories Order parts, accessories, and supplies Part numbers Stapler accessories Print media Page Page B Service and support Hewlett-Packardlimited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Page HP Customer Care HP Easy Printer Care software HP support and information for Macintosh computers HP maintenance agreements Next-day on-siteservice Weekly (volume) on-siteservice Extended warranty Page C Specifications Physical specifications Electrical specifications Acoustic emissions Operating environment Page D Regulatory information FCC regulations Environmental product stewardship program HP print supplies returns and recycling program information U.S. returns Non-U.S returns Paper Material Safety Data Sheet (MSDS) For more information Page Telecom statement Declaration of conformity Safety statements EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite VAROITUS VARNING EWorking with memory and print server cards Overview Install memory Page Page Page Check DIMM installation Save resources (permanent resources) Enable memory for Windows Use HP Jetdirect print server cards Remove an HP Jetdirect print server card Glossary IP address IPX/SPX media memory tag monochrome Index