Solve print-quality problems
This section helps you define
Some
●Use media that meets HP specifications. See Media considerations.
●The surface of the media is too smooth. Use media that meets HP specifications. See Media considerations.
●The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.
●Some areas of the media reject toner. Use media from a different source or from an unopened ream.
●The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this device. See Media considerations.
●The media is excessively rough. Use a smoother, xerographic media.
●The driver setting is incorrect. To change the media type setting, see Control print jobs.
●The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.
If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Operating environment.
Make sure that all sheets are cleared from the paper path. See Clear jams.
●If the device recently jammed, print two to three pages to clean the device.
●If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page. See Clean the device.
Image defect examplesUse the examples in this
178 Chapter 11 Problem solving | ENWW |